Twinings Reviews

Name: Twinings
Address: South Way, Andover, Andover, Hampshire
Rating: 4.69

4.7 Rating 11,090 Reviews

92 %

of reviewers recommend Twinings

4.7

Based on 11,090 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Twinings 5 star review on 28th December 2025

Anonymous

Anonymous // 01/01/2019

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“Twinings is a lovely company with excellent products. The selection of teas (Limited Edition Festive flavours and fruit & herbal and a rather nice bag) that I purchased are for Christmas presents. Will definitely buy from Twinings again.”

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Posted 1 year ago

“Terrible quality tea infuser and expensive postage”

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Posted 1 year ago

“Very nice advent calendar.”

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Posted 1 year ago

“Lovely teabags, so many flavours and types, great offers too!😀”

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Posted 1 year ago

“Twinings make the best teas and I have bought them for decades. My favourite is London Strand Earl Grey.”

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Posted 1 year ago

“I ordered a Christmas tea gift box and I'm absolutely delighted with it. Very quick delivery too”

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Posted 1 year ago

“Much better value direct from the source, even with postage. Not sure about the new packs as they look more utilitarian. Tea great as always.”

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Posted 1 year ago

“Order arrived very quickly. Impressed with efficiency and ease of ordering.”

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Posted 1 year ago

“My husband is enjoying this daily cup of tea. A great product.”

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Posted 1 year ago

“My favourite tea - Orange and Lotus Flower - please don’t discontinue it! Arrived very promptly with a lengthy sell by date which is great as I buy in bulk.”

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Posted 1 year ago

“Easy to order ,arrived quickly and in good condition”

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Posted 1 year ago

Thank you for your fantastic review, We’re thrilled to hear that your order experience was smooth and that your items arrived quickly and in good condition! We appreciate your support and look forward to serving you again soon!

Posted 1 year ago

“Very nice tea but not quite as good as Ringtons”

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Posted 1 year ago

“Twinnings Orange Blossom & lotus flower Green Tea is my favourite - so hard to find in the shops now .. but please keep making this tea - it is wonderful - so refreshing :)”

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Posted 1 year ago

“Great tea, amazing flavours”

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Posted 1 year ago

“Great products and great customer service”

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Posted 1 year ago

“I have bought your Earl Grey for me and lady Grey for my brothere for over 20years. And your tea has a spreme scent. In Japan your scent of each tea is weakened in somehow. I don't know the reason why. I hope your business will stay prospering ever more for the furure.”

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Posted 1 year ago

“4 out of 5 because: -ease of ordering -very quick shipment even to the US -consistently great flavour but -quality of leaves inconsistent. More dust on the bottom of the tin.”

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Posted 1 year ago

“The hest...complete and satisfacción. Perfect. Im living in otjher country out of England and its very fast.”

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Posted 1 year ago

“All things was excellent, very fast shipping!”

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Posted 1 year ago

“Such a great gift and such lovely jars”

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Posted 1 year ago

Thank you for your lovely review, We’re so glad to hear that you found our jars to be such a great gift! Your kind words truly mean a lot to us. We hope the recipient enjoys them as much as we do.

Posted 1 year ago

Twinings is rated 4.7 based on 11,090 reviews