Twinings Reviews

Name: Twinings
Address: South Way, Andover, Andover, Hampshire
Rating: 4.69

4.7 Rating 11,090 Reviews

92 %

of reviewers recommend Twinings

4.7

Based on 11,090 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Twinings 5 star review on 28th December 2025

Anonymous

Anonymous // 01/01/2019

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“I wish the apple, cinnamon, and raisin tea was available in US. Otherwise, I enjoy so many of your offerings in United States.”

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Posted 1 year ago

Thank you for your wonderful review, We’re thrilled to hear that you enjoy our offerings in the United States! We appreciate your feedback about the apple, cinnamon, and raisin tea and will certainly keep it in mind. Your support means a lot to us, and we look forward to providing you with more delightful teas in the future!

Posted 1 year ago

“Unfortunately I can’t purchase your Green and Black tea anywhere. Until recently I could buy it at my local Tesco, it was the only supermarket around my area that sold it. They have now discontinued it. I was so pleased that you have it on your website, as it is the only tea I drink. Thank you so much for such prompt service online. I ordered the tea and it arrived just a couple of days later. Adele Ballan”

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Posted 1 year ago

“Great service quick delivery”

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Posted 1 year ago

“I don't normally write reviews however on this occassion I wanted to share my thoughts. I ordered 3 x 4 Jar Selection Pack of Cold Infuse tea. My 12 jar haul arrived in good time and to save storage space I decided to put them into the least amount of jars. Imagine my horror when all 12 jars fitted into 4 jars, leaving me with 8 plastic jars and foil tops to put straight in my recycle bin. This is an environmental disgrace Twinings. I love this product bit hate that I have to be part of such a gross misuse of plastic.”

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Posted 1 year ago

“Excellent tea:) beautifully packed”

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Posted 1 year ago

“Great tea selections. Fast delivery.”

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Posted 1 year ago

“Lovely product. Especially like the little tea bag tin. Arrived promptly”

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Posted 1 year ago

“Hi, all products were perfect and all came in time, just one regret...I no longer see in shop the smokey tea, why? it was one of my favourite flavour... Thanks and regards”

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Posted 1 year ago

“I'm still waiting for me goods to arrive! I was sent a message from a parcel company asking for payment which I took to be a scam as I ordered enough goods to qualify for free delivery. Please can you get my stuff delivered asap?”

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Posted 1 year ago

Thank you for taking the time to leave us some feedback. We are sorry to hear your order has not been delivered yet but we understand you have already been speaking with a member of our Customer Services Team about this.

Posted 1 year ago

“Very happy dealing directly with Twinings. I've thoroughly enjoyed taking advantage of the offers as they arise. Thank you for intercepting and swiftly rectifying an incorrect order. great advisory notice on delivery delays when bad weather expected.”

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Posted 1 year ago

“I love this tea but it is a real pity that the Itrish Breakfast is not available anymore in continental Europe and that I had to order from the UK!! Same that this tea is no longer available in teabags.”

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Posted 1 year ago

“Thank you, everything was perfect from start to finish!”

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Posted 1 year ago

Thank you for your wonderful review, We’re overjoyed to hear that everything was perfect for you from start to finish! Your kind words inspire us to keep delivering the best experience possible. We can't wait to welcome you back again soon!

Posted 1 year ago

“I’ve placed 2 orders in the last couple of weeks for products that are not currently available in supermarkets. (Please don’t discontinue your Green Tea with Orange & Lotus!) Both orders arrived very promptly, and were well-packaged.”

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Posted 1 year ago

“Great service and good quality tea. You can depend on getting a great drink everytime. Process is good buying directly from twinning and you get flavours you don't always see in the shop.”

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Posted 1 year ago

Thank you for your amazing review, We’re delighted to hear that you're enjoying our tea and that our service has met your expectations! It's wonderful to know that you appreciate the unique flavors available when you order directly from Twinings. We look forward to serving you more delicious brews in the future!

Posted 1 year ago

“Hi all I am not happy with my order. I ordered 6 boxes of inner clarity teabags, to find they are all out of date, which I am pretty up set about. I would like a refund.”

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Posted 1 year ago

“è sempre piacevole sorseggiare i vostri thè”

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Posted 1 year ago

“Hi allways very impressed good customer relations good on time delivery. Good customer service. How ever last delivery recently. Damaged inner and outer box. Through evry”

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Posted 1 year ago

“Always good to order direct rather than searching through all the supermarkets to find a scant selection on the shelves. It's easy and not having to drive around to search for your favourite flavour of tea.”

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Posted 1 year ago

“Fast delivery, at a reasonable price online, just a pity I can't get these in the supermarkets anymore”

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Posted 1 year ago

“The tea and hot chocolate arrived in a crumpled cardboard box,the inside seems okay both bought as Christmas presents so cannot comment on the contents.”

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Posted 1 year ago

Twinings is rated 4.7 based on 11,090 reviews