Twinings Reviews

Name: Twinings
Address: South Way, Andover, Andover, Hampshire
Rating: 4.69

4.7 Rating 8,900 Reviews

92 %

of reviewers recommend Twinings

4.7

Based on 8,900 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Twinings 5 star review on 28th March 2025

Anonymous

Anonymous // 01/01/2019

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“I am still awaiting the order as Evri have not delivered it. I have contacted customer services who have contacted Evri. I have been told it is two working days for a response so I am waiting for that. I realise this is Evris issue but they are your courier of choice and they have not asked me for my review.”

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Posted 3 weeks ago

“Nici pana cum nu a ajuns comanda”

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Posted 3 weeks ago

“Love the dark chai , hopefully this type of tea remains as I was disappointed when the dark earl grey discontinued, Great service from Twinnings as always”

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Posted 3 weeks ago

“We live in the US but enjoy certain Twinings teas that we cannot get here. Our favorites include Everyday, No.22 (please bring back!), Assam, and Ceylon. Shipping from the UK is always well packaged and quick. The new imposed tariffs will not deter us from ordering our favorite teas! Tad Schoffner Cleveland Heights, Ohio USA.”

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Posted 3 weeks ago

“Nice tea I like it. Yellow bottle is best”

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Posted 3 weeks ago

“Very good love the range of tea”

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Posted 3 weeks ago

“Lovely tea bags. Speedy delivery.”

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Posted 3 weeks ago

“Very pleased, managed to place an order when there was free delivery over £20 spend. Not worth it for me otherwise. Very pleased with speed of delivery and excellent long expiry dates ( needed when ordering 8 boxes of tea bags.”

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Posted 3 weeks ago

“Very good tea”

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Posted 3 weeks ago

“Another fabulous order purchased, quick delivery, perfect thank you”

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Posted 3 weeks ago

“Very good tea,excellent service which works well for them and the customer 😊”

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Posted 3 weeks ago

“It's all about the taste! The variety of teas available from Twinings and the quality of the taste in every cup, every time is paramount! Twinings tea never ever disappoints! It's quite simply - the best! I alaways order direct from the Twinings website - a fast response to every order is a result. Very efficient and professional service from Twinings! Excellent Tea from an Excellent company! Britain at it's bes!”

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Posted 3 weeks ago

“Very happy with the product. Oredering is straighforward. Prompt delivery.”

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Posted 3 weeks ago

“Absolutely love Twinings tea, I have tried lots of different teas over the years. My favourite is honey and rooibos, I used to buy it in the supermarket, but now can only buy online.”

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Posted 3 weeks ago

“I have recently purchased a variety of teas, enjoying all of them, green,sleep, digest,calm, unwind. I will be buying more once my supply has got low. 😊”

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Posted 3 weeks ago

“We love Twinings Afternoon Tea but sometimes it is difficult to find it in the supermarket. Never mind I now order directly from Twinings,it is a very effficient service. No need to even bother to look in the shops. We always take it with us when wevtravel”

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Posted 3 weeks ago

“I can get twining tea in Japan. But I don't like the taste and flavor. Many friends of mine who get tea from me says they can't drink any other tea.”

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Posted 3 weeks ago

“Excellent service as usual”

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Posted 3 weeks ago

“Loose Earl Grey tea is my favourite tea, nothing else is as good. I am pleased with the small tin of Earl Grey I added to my order of 6 packs of tea. The parcel arrived quickly and was well packaged.”

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Posted 3 weeks ago

“Excellent and delicious tea. It is a shame that I can not get this flavour in the shops”

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Posted 3 weeks ago

Twinings is rated 4.7 based on 8,900 reviews