Twinings Reviews

Name: Twinings
Address: South Way, Andover, Andover, Hampshire
Rating: 4.69

4.7 Rating 8,900 Reviews

92 %

of reviewers recommend Twinings

4.7

Based on 8,900 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Twinings 5 star review on 28th March 2025

Anonymous

Anonymous // 01/01/2019

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“From ordering to delivery and to taste, TWININGS excel. I ordered several teas and all are excellent.”

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Posted 3 weeks ago

“Best Teas ever. I'm italian but I buy from UK store because, I can tell, Your branch in Italy doesn't reach UK quality. It should be the same but is not.”

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Posted 3 weeks ago

“enjoy the green and black tea mix but rarely seen in the supermarkets. Prompt mail order service”

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Posted 3 weeks ago

“bought online (am boycotting Amazon!) and arrived promptly and wrapped in paper based prodcuts, all recyclable. . so very happy overall to get my beloved Lady Grey tea bags”

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Posted 3 weeks ago

“Hi, Actually the product and delivery are good but the tea bag expire date are too short. Not good for the gifts...”

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Posted 3 weeks ago

“So pleased with my order. The most delicious tea, as always! Shipped quickly and packaged well.”

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Posted 3 weeks ago

“Speed of delivery and courtesy of customer service is excellent. Payment procedure awful As an example having to receive an email (how about the scenario of not having internet access) it was far more customer friendly when payment was made when placing an order over the phone.Surely it’s within the realms of AB Food to accommodate customers!!!”

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Posted 3 weeks ago

“The infuse cold tea drinks are refreshing snd I have tried several flavours; all of which have been good. Would recommend these, especially served with ice.”

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Posted 3 weeks ago

“All your teas are great, I'm I fan of Cold Infuse especally.”

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Posted 3 weeks ago

“Everything worked fine, and it was easy to order.”

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Posted 3 weeks ago

“Excellent quality tea, nice packaging”

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Posted 3 weeks ago

“Thank you for selling loose green tea. It is an excellent quality and eliminates the waste from tea bags. I will certainly buy more.”

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Posted 3 weeks ago

“High quality product, well packed and extremely good value”

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Posted 3 weeks ago

“A great company to shop with. My order was dealt with speedily and arrived very quickly. However I did no receive the sparkling tea that I had paid for and there was no explanation as to why”

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Posted 3 weeks ago

“Nice service and good tea”

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Posted 3 weeks ago

“I love Twinigs tea, I have my fruity ones for throughout the day and I enjoy a Camomile & Orange at bedtime to help me relax.”

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Posted 3 weeks ago

“Always good value and delivered within a few days.”

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Posted 3 weeks ago

“Twinnings Darjeeling has the best flavour I’ve found. Not badly priced for Darjeeling Reasonable postage”

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Posted 3 weeks ago

“We love your breakfast tea. It a good brew and wakes us up in the morning. Good value for the money. Thanks”

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Posted 3 weeks ago

“I made an order of three type of flavour tea mint blackberry and blueberry and raspberry and cranberry these are our favourite tea from twinnings I am happy with my choice and the delivery time nothing to complain about”

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Posted 3 weeks ago

Twinings is rated 4.7 based on 8,900 reviews