Twinings Reviews

Name: Twinings
Address: South Way, Andover, Andover, Hampshire
Rating: 4.69

4.7 Rating 8,900 Reviews

92 %

of reviewers recommend Twinings

4.7

Based on 8,900 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Twinings 5 star review on 28th March 2025

Anonymous

Anonymous // 01/01/2019

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“Ordering through to delivery is quick and easy. I buy direct as not always easy to get the selection I prefer. Having to have someone sign for the delivery can be a little frustrating. Non signed for would be helpful.”

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Posted 2 weeks ago

“Absolutely lovely good service and great quality worth buying”

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Posted 2 weeks ago

“What I'd really like is for you to bring back Lapsang Souchong”

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Posted 2 weeks ago

“In a coffee drinking country I always enjoy my Twinings tea”

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Posted 2 weeks ago

“I've been ordering direct from Twinings for a year or two because we fell in love with the Discovery Collection London Strand Earl Grey! Ordering is simple, delivery is always on time and the product arrives well-packed and undamaged. Always an excellent service, and the tea's not bad too!”

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Posted 2 weeks ago

“competitive pricing, option for free shipping, clear website. All good”

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Posted 2 weeks ago

“The tea is very good, as expected. Fast delivery, well packed.”

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Posted 2 weeks ago

“Thank goodness you have a website I can purchase from as my local shops do not always have what I want”

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Posted 2 weeks ago

“No:29 Dark Chia is my favourite tea. Please don’t stop making it. It is what keeps me sane.”

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Posted 2 weeks ago

“Excellent product one of the best tasting cold infusion drinks around”

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Posted 2 weeks ago

“I OWN A RESTAURANT AT MADRID, SPAIN. I CANT FIND AN IMPORTER WHO OFFERS ME ALL TWINNINGS PRODUCTS. I NEED PACKAGES WITH 20-25 INDIVIDUAL ENVELOPS INSIDE. GREEN TEA ENGLISH BREAKFAST CAMOMILE MINT EARL GREY CHAI ROIBOOS ETC... BOLTON CILE IS NOT THE ONE.”

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Posted 2 weeks ago

“I am very satisfied, have been buying tea for many years. What is less good is the shipping prices, it is expensive to get it to Norway.”

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Posted 3 weeks ago

“Fast delivery and very well packaged.”

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Posted 3 weeks ago

“Great experience to purchase from the Twinings online shop. Would highly recommend. Very swift delivery, and well packaged.”

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Posted 3 weeks ago

“The rating is an amalgam. The rating for the tea is *****. Unfortunately, they use Evri for delivery which get's a rating of 0. The delivery service is absolutely abysmal. As per usual, the parcel was simply dumped, this time almost half a mile away from our address. If I had known that they use Evri, I would not have ordered.”

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Posted 3 weeks ago

“Great customer service and fast shipping”

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Posted 3 weeks ago

“Very disappointed that I couldn't get my favourite tipple: Lady Grey Tea from any of the local shops. So very happy when I found I could buy direct from Twinings. Happy with my supply: easy to find and order and arrived well packaged.”

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Posted 3 weeks ago

“I visited the store some years ago in London, and I simply love shopping online, from across the sea. The shipping costs are very reasonable, and the teas always amazing.”

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Posted 3 weeks ago

“Twinings cld infusion bags are delicious, very easy to use and cost effective”

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Posted 3 weeks ago

“Lovely teas and quickly despatched.”

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Posted 3 weeks ago

Twinings is rated 4.7 based on 8,900 reviews