Twinings Reviews

Name: Twinings
Address: South Way, Andover, Andover, Hampshire
Rating: 4.69

4.7 Rating 9,056 Reviews

92 %

of reviewers recommend Twinings

4.7

Based on 9,056 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

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“Great tea, packaging and fast shipping times.”

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Posted 4 months ago

“I love the special blends Twinings create like 'Unwind' and 'Digest'. Unfortunately I cannot buy these blends in any shops in New Zealand where I live, so had to buy online at great cost. So, alas, for me Twinings subtle blends are a very occasional treat!”

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Posted 4 months ago

“My husband has for years drunk your green and black tea blend out of choice. Recently however it seems to have become unavailable in supermarkets in our area (West Suffolk). Does this mean that you are discontinuing this product and, if so, why?”

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Posted 4 months ago

“1. quality of product. Upmarket product positioning should mean higher quality, but the Earl Grey by Waitrose is similar and cheaper. I bought the "Full English" packs, thinking that because the photos show that the tea is not dust, that it would be tasty. In fact, it has little taste at all. Maybe that is why it is in the sale as a Clearance product. 2. pricing of product. I have been buying 500g tin caddies of Earls Grey, and they are much cheaper in Berlin than on the Twinings UK website. The price at the supermarket Ulrich chain in Berlin is 13.99 Euros. 3. Twinings products are made in Poland. Yet the caddies on sale abroad misleadingly have "Scottish" tea on them. 4. The UK taxpayer gave Twinings £millions to construct a factory in Sunderland. Long before the 2016 Referendum to leave the E.U., Twinings applied for and obtained £millions to close down the factory in N.E. England, and to construct a new factory in Poland. The E.U. structural funds that Twinings obtained came from UK taxpayers' money. 5. In France, I have bought caddies of Twinings Russian Earl Grey, at 7.99 Euros for 150g. This is delicious tea, with blue and other coloured bits inside. But it is not available in the UK. The whole rationale of a Europe-wide operation is to sell specialist products to a market of over 300 million consumers in the E.U. It seems Twinings does not do this, and is focused on the UK. Strange that the UK government has not slapped import duties on Twinings imports from Poland, since the E.U. has done its best to keep out UK foodstuffs, as can be seen in N. Ireland.”

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Posted 4 months ago

“I bought these tea bags as a Christmas present. Tesco in Havant have stopped stocking them and they are my friends regular brand. Have you any regular stockists in the PO11 area, or any persuasion powers with Tesco?!”

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Posted 4 months ago

“Excellent tea!”

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Posted 4 months ago

“Most upset at not being able to purchase my most favourite Cherry and Cinnamon tea bags, hope your favourites don’t disappear too!”

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Posted 4 months ago

“From order to delivery is very quick.”

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Posted 4 months ago

“ordered and delivery was efficient”

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Posted 4 months ago

“Terrible Custimer Service. Package was detained in Customs, arguing it required a third party agent to clear customs (that is for a ￡40 order.). I asked for support or for a refund, as it is impossible to hire an agent for such a small order I was told I could not get a refund for shiopping costs and if I wanted a refund for the product, I had to to pay for it to go back to the UK. I think it's ridiculous and Twining should not offer shipping to a country where an agent is requiered to clear 300 bags of tea.”

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Posted 4 months ago

“Lovely box of Christmas teas. Fab flavours which I would definitely buy again.”

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Posted 4 months ago

“Bought for a xmas present, beautifully presented in the gift box, the teas smell heavenly.”

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Posted 4 months ago

“I love this green tea first thing in the morning - it's SO refreshing and it washes away 'nightmouth'. Twinings, please don't delist it ever!”

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Posted 4 months ago

“Ordered a few of these as little surprise gifts, they were very well received by the recipients. Kept one back for myself. I’ll definitely order a few more for friends.”

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Posted 4 months ago

“I am glad that I can still get this Fruit box of tea as my supermarket stopped selling this a few years ago. I liked everything that I ordered direct.”

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Posted 4 months ago

“This version of green tea is pretty much perfect Hits all the tastes I enjoy and need”

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Posted 4 months ago

“My previous purchases were for my Christmas hampers. The feedback I got from family and friends, is for me to purchase more :-) as all love the variety they got.”

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Posted 4 months ago

“Excellent service. Our supermarket has stopped selling Twinning Loose breakfast tea and so I looked at the Twinnings website and discovered I could order direct. Easy to use website and first class delivery. Many thanks”

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Posted 4 months ago

“Excellent, quick service delivery”

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Posted 4 months ago

“Have always loved orange and lotus flower green tea, but now very difficult to find a stockist. Ordered direct from Twinings and was very pleased with the service and prompt delivery.”

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Posted 4 months ago

Twinings is rated 4.7 based on 9,056 reviews