Twinings Reviews

Name: Twinings
Address: South Way, Andover, Andover, Hampshire
Rating: 4.69

4.7 Rating 9,056 Reviews

92 %

of reviewers recommend Twinings

4.7

Based on 9,056 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

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“Thank you so much 💓”

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Posted 4 months ago

“Very good service from Twinings but very disappointed that they have discontinued their BioBlends Warming Lemon, Ginger and Turmeric”

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Posted 4 months ago

“Always reliable and has so many good offers at regular intervals.”

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Posted 4 months ago

“Because I had difficulty ordering on line, a very helpful member of Twinings team took my order over the phone. All very satisfactory and am enjoying my deliciious green teas.”

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Posted 4 months ago

“Excellent tea Excellent service will be back for more”

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Posted 4 months ago

“I've been ordering from Twinning for years - great choice, amazing service and quick delivery, very satisfied!”

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Posted 4 months ago

“Love this tea, very smooth flavour, a delicious combination of mint and vanilla”

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Posted 4 months ago

“Very pleased with my products.shared with my friend she liked them. Thank you.”

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Posted 4 months ago

“I ordered some Christmas presents and used Shopify to do the transaction and after the order was placed I realized the address was incorrect....I immediately contacted Twinings and was told the order already shipped and nothing could be done to correct this. It was THE NEXT DAY I have a hard time believing the address couldn't of been corrected. I have No access to the old address so I am not sure who received the order. I have contacted Customer Service Multiple times and they are NO help and have refused to do anything to either replace the order or refund my money. I am VERY dissapointed and will NEVER use Twinings again.”

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Posted 4 months ago

“I love the Twinings Cold Infused teabags - makes my water drinking so much easier and tastier! Unfortunately, I have to order from the UK as they no longer supply to Australia and the cost is ever-increasing with postage etc. My deliveries are quick, easy and always efficient. Please bring it back to Australia!”

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Posted 4 months ago

“Lovely flavours, beautifully presented. Always a winner with my family.”

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Posted 4 months ago

“The tea we prefer has disappeared from my usual stockist, so I bought direct from Twinings. Came quickly at a decent price.”

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Posted 4 months ago

“Given as gifts and well received”

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Posted 4 months ago

“Prompt delivery; good quality packaging; fruit tea set came with really good truffles (dusted sparkling orange ones); 70 envelopes tea selection jar is huge; highly recommended”

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Posted 4 months ago

“i think i would die if twinings didnt exist”

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Posted 4 months ago

“I am very pleased with my recent purchase on Twinings: great price, quick delivery, very careful packing. Definitely recommend.”

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Posted 4 months ago

“I Just love thd Twinings fruit flavoured teas, the others who make them just don't compare, worth every penny .”

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Posted 4 months ago

“Ich trinke Twinings Tees seit vielen Jahren. Jahreswende 2023/2024 war ich mit einer Freundin das erste Mal in ihrem Shop in London. Diese Auswahl und die freundliche Beratung und Gespräche. Einfach schön.”

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Posted 4 months ago

“We first had a cup of all day decaf on a BA flight from USA to London and while we were in the UK puchased some to bring home. We love it! It is a shame that we can not buy it in the USA, so we order it from the Twinings UK web site. The flavor is full and bold without being harsh. Would love to be able to buy it in the USA - buying it in 40 to 80 bag pouches from the web site works OK.”

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Posted 4 months ago

“Great tea, great ingredients , great service, I love it!!”

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Posted 4 months ago

Twinings is rated 4.7 based on 9,056 reviews