Twinings Reviews

Name: Twinings
Address: South Way, Andover, Andover, Hampshire
Rating: 4.69

4.7 Rating 9,123 Reviews

92 %

of reviewers recommend Twinings

4.7

Based on 9,123 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

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“Easy to order online,quick delivery and lovely tea!🙂”

Helpful Report

Posted 7 months ago

We appreciate your kind words and are delighted to know that you found our tea easy to order online, enjoyed a quick delivery, and most importantly, found the tea itself lovely!🙂 Your loyalty as a customer means the world to us, and we want to thank you sincerely for choosing Twinings time and time again. We strive to offer the best tea experience possible, and your positive feedback encourages us to keep delivering excellence.

Posted 7 months ago

“My order still hasn’t arrived🤷‍♂️”

Helpful Report

Posted 7 months ago

We have tracked your order and can see it was delivered on 16/09/2024. If you have not received this please contact our CS Team via email at twinings.direct@twinings.com

Posted 7 months ago

“Unfortunately I can't buy Twinings Calm - and other Superblends - in Denmark. Nice that I can easily buy it on the internet. 👏😃”

Helpful Report

Posted 8 months ago

Thank you so much for your 5-star rating of Twinings! We truly appreciate your kind words and are thrilled to hear that you enjoyed our products. We understand your disappointment in not being able to purchase Twinings Calm and other Superblends in Denmark. However, we are glad to let you know that you can easily find them on our online shop. 👏😃 We hope this convenient online availability will allow you to continue enjoying our amazing blends.

Posted 7 months ago

“I love these and very disappointed that they're discontinued”

Helpful Report

Posted 8 months ago

Thank you for taking the time to leaves us a review on our Bioblends Camomile & Linden. We never take the decision to delist a product lightly, but unfortunately when consumer demand is low, it is not viable for us to continue producing it. We’ll be sure to let our Product Development Team know of your interest in this blend as they do take consumer feedback into account when developing future products.

Posted 7 months ago

“Love these T bags. Easy to order prompt delivery”

Helpful Report

Posted 8 months ago

We truly appreciate your kind words and continuous support of Twinings. We're thrilled to hear that you love our teabags and found ordering and delivery to be smooth and prompt.

Posted 7 months ago

“Tot superbe, tant el producte que m encanta, com l embalatge i el transport. Un 10 !”

Helpful Report

Posted 8 months ago

“Product was easy to order , reasonably priced and delivered quickly”

Helpful Report

Posted 8 months ago

Thank you so much for taking the time to rate Twinings with five stars! We greatly appreciate your continuous support and loyalty as a valued customer.

Posted 7 months ago

“The Everyday blend is excellent with great body.”

Helpful Report

Posted 8 months ago

“First class service as always. Disappointed to find my green tea was no longer available which is the second time this has happened”

Helpful Report

Posted 8 months ago

Thank you so much for awarding Twinings with a fantastic 5-star rating! We sincerely appreciate your kind support and feedback. We pride ourselves on consistently providing a first-class service, and it's always rewarding to receive such positive recognition from valued customers like yourself.

Posted 7 months ago

“Excellent teas. Unfortunately you don't get these good teas in Switzerland, so I have to order them in the UK. Postal charges are a bit high.”

Helpful Report

Posted 8 months ago

Thank you so much for your 5-star rating of Twinings! We truly appreciate your kind words and support. It's delightful to know that you find our teas excellent. We understand that it can be disappointing not to have access to our exquisite teas in Switzerland. We're grateful that you've chosen to order them directly from the UK.

Posted 8 months ago

“Nice and rapid service. Always answering quickly to any questions. I only buy tea from Twinings since many years, although the shipping to Sweden is very expensive.”

Helpful Report

Posted 8 months ago

Thank you so much for your 5-star rating of Twinings! We truly appreciate your support and loyalty for many years. We are delighted to hear that you found our service nice and rapid. We take pride in providing prompt responses to all your queries. Your satisfaction is our utmost priority, and we are thrilled to have met your expectations.

Posted 8 months ago

“Great quality tea but a few sachets were damaged from shipping.”

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Posted 8 months ago

Thank you so much for taking the time to rate Twinings with 4 stars! We truly appreciate your feedback and are pleased to hear that you found our tea to be of great quality. However, we apologise for any inconvenience caused by the damaged sachets you received during shipping. Please email our CS Team at twinings.direct@twinings.com so they can look into this for you.

Posted 8 months ago

“Bonjour, J'ai beaucoup aimé les deux saveurs de thé commandées et la livraison s'est bien déroulée. Continuez comme cela.”

Helpful Report

Posted 8 months ago

“Your cold infuse pink lenonade are really good, But I cannot buy them in supermarkets!! I do like them! But i prefer to buy them via a phone call method, this is unaavailable!! I presume i HAVE TO ORDER VIA YOUR WEBSITE i am regular user of these why cannot i order as before? Paul Tarrant”

Helpful Report

Posted 8 months ago

We have checked the stockist of our Rose Lemonade Cold Infuse and can see it is only available from Ocado. We are no longer able to take payment for telephone orders but we can place the order for you via telephone and send you an invoice via email to complete the payment online. Alternatively, you can complete the whole ordering process via our online shop.

Posted 8 months ago

“I love the dark caramel flavour. Disappointed I can’t buy them in the supermarkets anymore and have to pay postage to get them delivered.”

Helpful Report

Posted 8 months ago

“Very good service, the app works well and delivery is prompt.”

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Posted 8 months ago

“Pretty simple to order, came quickly and tasted fab!”

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Posted 8 months ago

“I absolutely love & enjoy Twinnings Cherry and Cinnamon tea. However I am devastated to know that it has been discontinued as it is genuinely all that I drink.”

Helpful Report

Posted 8 months ago

We understand your disappointment upon learning that our Cherry & Cinnamon blend has been discontinued. We apologise for any inconvenience this may have caused. We value your feedback and want to assure you that we constantly strive to provide an exceptional tea experience. We will definitely take your preference into consideration when planning our future tea offerings.

Posted 8 months ago

“Wonderful tea ginger and turmeric with fig !! But find it hard to buy in supermarkets no one seems to stock it 😩”

Helpful Report

Posted 8 months ago

Having checked the stockists for our Digest with Ginger, Turmeric & Fig we are pleased to confirm it is currently stocked by Sainsbury's, Tesco & Waitrose.

Posted 8 months ago

“Good quality product and purchase experience. I am longer term user of Twining black tea. Recently bought herbal tea " Inner Clarity Lemon Balm and Camomile Tea with Tulsi " . I really enjoyed its taste and smell .”

Helpful Report

Posted 8 months ago

Thank you so much for taking the time to leave us a 5-star rating! We are thrilled to hear that you recently tried our "Inner Clarity Lemon Balm and Camomile Tea with Tulsi" herbal tea and enjoyed both its taste and aroma. It's always great to know that our customers are satisfied with the quality of our products.

Posted 8 months ago

Twinings is rated 4.7 based on 9,123 reviews