Twinings Reviews

Name: Twinings
Address: South Way, Andover, Andover, Hampshire
Rating: 4.69

4.7 Rating 9,128 Reviews

92 %

of reviewers recommend Twinings

4.7

Based on 9,128 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

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“Simply the best tea”

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Posted 8 months ago

“Excellent teas.”

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Posted 8 months ago

“I love it!”

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Posted 8 months ago

“As I am still waiting for my order. I am unable to give a fair review”

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Posted 8 months ago

Your order is showing as delivered on 16/09/2024. If you have not received this please contact our CS Team via email at twinings.direct@twinings.com or via telephone on 01264 313 444.

Posted 8 months ago

“Excellent product, service and value”

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Posted 8 months ago

“I ordered the Twinings Gingerbread Christmas tea . It came quite quickly . It`s a lovely tea that has lots of Christmas flavours . Would recommend .”

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Posted 8 months ago

“Always love Twinings tea for the flavour Prefer tea leaves to teabags.”

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Posted 8 months ago

“So pleased Twinings is now offering these bigger boxes of 300 Earl Grey tea bags . I've tried so many makes but always come back to Twinings - they are the best. Order online regularly and really pleased.Now hooked on Digest as well. Great idea to offer mixed tea in the calander as ideal to try out and see the ones you like. Hope to try the new cans next. Delivery is not swift so be prepared to wait a bit but always well packed and gifts well presented. Really pleased. Wish I could send items as a gift but unable to pin down a delivery slot . Did send a gift basket at Christmas and got there too early. Gift delivery time slots would be so great. Overall very pleased with all items I've received.”

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Posted 8 months ago

“I love this for my cold drinks”

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Posted 8 months ago

“Good choice of flavours and type of teas as well as prices Always my go to place for fruit teas as there is a good range”

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Posted 8 months ago

“Always superb taste and quick delivery.”

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Posted 8 months ago

“Really excellent service and by far the best way to get my decaffeinated Early Grey.”

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Posted 8 months ago

“I was pleased to find I could order my much-loved, hard-to-find teabags (Blackcurrant and Blueberry) online from Twinings. They came quickly and are delicious.”

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Posted 8 months ago

“The ease of ordering and speed of delivery is amazing. I cannot fault this company.”

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Posted 8 months ago

“unable to give a review of the tea this time because it's still not been delivered the carrier appears to have lost it and waiting for Twinings admin to sort it out with the carrier so we weeks waiting for the tea to not good at all you think they would have sent the replacement tea order out while they sort out there carrier problems. I've still waiting to hear back from Twine”

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Posted 8 months ago

We are so sorry your order has not been delivered yet, Terry. Our CS Team has already emailed you this morning so that we can get your order delivered to you asap.

Posted 8 months ago

“Thank you for the Royal Mail option without additional costs and fast delivery! Unfortunately, the outer packaging was damaged once more ... With kind regards,”

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Posted 8 months ago

“I ordered a large supply of my favourite teabags and they were a very good price and delivered efficiently”

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Posted 8 months ago

“Order fulfilled as expected. Well packaged.”

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Posted 8 months ago

“two boxes little bit damaged, need higher covering.”

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Posted 8 months ago

We're really sorry to hear some of your order arrived damaged. Could you please send photos of the damaged items to our team at: twoinings.direct@twinings.com so they can look into this further for you? Thanks for sharing your expeirence and we look forward to hearing from you again soon.

Posted 7 months ago

“I love the brand. I’ve been drinking twinings for decades. In this opportunity I bought several tins as a present for my sister.”

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Posted 8 months ago

Twinings is rated 4.7 based on 9,128 reviews