Twinings Reviews

Name: Twinings
Address: South Way, Andover, Andover, Hampshire
Rating: 4.69

4.7 Rating 9,120 Reviews

92 %

of reviewers recommend Twinings

4.7

Based on 9,120 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt delivery, The Earl tea bags and loose teas are fabulous - subtler flavour than plain Earl Grey. Been my favourite for years.”

Helpful Report

Posted 7 months ago

Thank you so much for your 5-star rating and for being a loyal customer of Twinings. We truly appreciate your support and trust in our products. We are thrilled to hear that you have been enjoying our Prompt delivery service and that our Earl tea bags and loose teas have become a fabulous addition to your tea collection. We take pride in offering a subtler flavour in our Earl Grey blend, allowing you to fully savour each sip. Thank you once again for your positive feedback and for choosing Twinings. We look forward to serving you for many more years to come. Warm regards,

Posted 7 months ago

“Great company excellent product fast delivery Overall fantastic service .”

Helpful Report

Posted 7 months ago

Thank you so much for your 5-star rating of Twinings! We truly appreciate your kind words and continuous support. We are thrilled to hear that you had a great experience with our company and found our products and delivery service excellent. Your satisfaction is our top priority, and it is wonderful to know that we were able to meet your expectations. We are grateful for your loyalty and trust in Twinings. Your continued patronage is invaluable to us, and we promise to keep delivering the fantastic service you deserve. Once again, thank you for your amazing review and for being such a loyal customer. We look forward to serving you again soon! Best regards,

Posted 7 months ago

“Very competitive price, prompt delivery, excellent service.”

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Posted 7 months ago

“The green tea with orange and lotus flower is my favourite and I have been buying it regularly at my local supermarket for years. However recently it has been out of stock so I was relieved to see I could purchase it directly from Twinings. Delivery was quick.”

Helpful Report

Posted 7 months ago

Thank you so much for your 5-star review of Twinings! We truly appreciate your kind words and are thrilled to hear that our green tea with orange and lotus flower is your favorite. It's wonderful to know that you have been enjoying it for years and that our direct purchasing option has been a relief for you when it's been out of stock at your local supermarket. We understand how frustrating it can be when your favorite tea is unavailable, so we strive to provide the convenience of direct purchasing with swift delivery. We're delighted that your order arrived quickly and met your expectations. Thank you once again for your support and trust in Twinings. Warm regards, The Twinings Team

Posted 7 months ago

“Very good quality tea better value and then Tesco and co-op.”

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Posted 7 months ago

“Nambarrie is our now favourite tea after recently switching from PG Tips due to hubby being bought some as a job leaving present. Can't find it in shops so buy direct from Twinings.”

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Posted 7 months ago

Thank you so much for your 5-star rating and review of Twinings! We genuinely appreciate your support and are thrilled to hear that we have become your favourite tea brand.

Posted 7 months ago

“II am not a tea drinker except for this one which has been with me for decades accompanied by a spoonful of honey. Since covid we could no longer find it in France to my great dismay, so imagine my happiness to discover that I could order it directly online from Twinnings. It will therefore be my regular routine to come and order my drug in bulk directly from the parent company.”

Helpful Report

Posted 7 months ago

Thank you so much for your 5-star rating of Twinings! We are thrilled to hear that you have been enjoying our tea for decades, especially with a spoonful of honey - it sounds absolutely delightful. from our online store. Your happiness in being able to continue enjoying our tea brings us great joy! Thank you once again for your kind words and for choosing Twinings. We look forward to continuing to be a part of your regular tea routine for many more decades to come! Warm regards,

Posted 7 months ago

“Love the tea”

Helpful Report

Posted 7 months ago

Thank you so much for your 5-star rating of Twinings! We truly appreciate your support and we are grateful to have you as a loyal customer. Your kind words mean a lot to us. We are thrilled to hear that you love our tea! Once again, thank you for being a loyal customer and for taking the time to share your positive experience. We look forward to serving you with our quality teas for many years to come!

Posted 7 months ago

“Arrived promptly and very well packaged. Thank you xx”

Helpful Report

Posted 7 months ago

Thank you so much for your 5-star rating and review of Twinings! We greatly appreciate your support and are thrilled to hear that you had a positive experience. We strive to provide excellent service, from the moment you place your order until it arrives at your doorstep. Your kind words mean a lot to us! Thank you again for choosing Twinings. We look forward to serving you again in the future. Should you have any further requests or questions, please do not hesitate to reach out. Best regards,

Posted 7 months ago

“Couldn’t get our favourite flavour of tea in any local shops or supermarkets but found that Twinings sold direct and that saved the day. Quick delivery and at supermarket price so very pleased.”

Helpful Report

Posted 7 months ago

Thank you so much for taking the time to give Twinings a 5-star rating! We truly appreciate your support and we're thrilled to hear that our direct sales option saved the day for you. We understand how important it is to have access to your favourite flavour of tea, and we're delighted that we were able to deliver it to you quickly. Thank you once again for your kind words and for choosing Twinings. We hope you continue to enjoy our teas! Warm regards, The Twinings Team

Posted 7 months ago

“I love the Twinings Earl Grey tea. I haven’t had the chance to comment on the ones the I’ve recently bought, but I’m sure that they’re as premium tasting as the Earl Grey. Thanks very much.”

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Posted 7 months ago

“Twinings makes excellent high quality tea. The porcelain cups are very detailed and the biscuits are scrumptious!”

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Posted 7 months ago

“Over the years I have tried many of Twinings products and have enjoyed them all. Even family and friends I have bought gifts for were very happy with their presents. I recently purchased the sparkling teas, but have yet to try them, though I'm sure I won't be disappointed”

Helpful Report

Posted 7 months ago

Thank you so much for your 5-star rating of Twinings! We truly appreciate your support and loyalty . It's fantastic to hear that you have enjoyed all of our products and even gifted them to your loved ones, who were equally thrilled with their presents. We're thrilled to know that you recently purchased our sparkling teas. While you haven't tried them yet, we're confident that they will not disappoint. We can't wait for you to experience the unique flavours and refreshing taste of our sparkling teas. Once again, thank you for your kind words and for being such a loyal customer. If you have any questions or need any assistance, please don't hesitate to reach out to us. Best regards,

Posted 7 months ago

“I love the cold infuse bags, honestly the only good low calorie, low sugar way of drinking flavoured water. Twinings customer service was excellent and the agent who helped me was very friendly.”

Helpful Report

Posted 7 months ago

Thank you so much, for your 5-star rating of Twinings! We greatly appreciate your feedback and are thrilled to hear that you love our cold infuse bags. We couldn't agree more that they are a fantastic and refreshing way to enjoy flavored water while keeping calories and sugar intake low. We are also delighted to hear that you had an excellent customer service experience with our friendly agent. Providing exceptional service is always a top priority for us, and we're glad we delivered on that front.

Posted 7 months ago

“Easy website. Good delivery. Great service. I have been using the website quite a few times and I never had any issues.”

Helpful Report

Posted 7 months ago

Dear [Reviewer],Thank you so much for taking the time to rate Twinings with a fantastic 5 stars! We sincerely appreciate your support and are thrilled to hear about your positive experience with our brand. Easy website, good delivery, and great service are all aspects we prioritize to ensure a seamless shopping experience for our valued customers like you. It's delightful to know that you have found our website user-friendly and have never encountered any issues while using it.

Posted 7 months ago

“excellent loose leaf tea, brilliant service to the door”

Helpful Report

Posted 7 months ago

Thank you so much for your 5-star rating of Twinings! We really appreciate your kind words and we are thrilled to hear that you consider our loose leaf tea excellent. We take pride in providing a brilliant service right to your door, ensuring the freshest and finest tea experience for our valued customers like yourself. Once again, thank you for choosing Twinings and for your glowing review. We look forward to serving you again in the future. Best regards, [Your Name]

Posted 7 months ago

“Excellent product quality, quick delivery - also abroad (Skandinavia).”

Helpful Report

Posted 7 months ago

Thank you so much for your 5-star rating of Twinings! We truly appreciate your kind words and continuous support. We're delighted to hear that you've found our product quality to be excellent. Maintaining the highest standards is our top priority, and we're glad to know that our efforts have met your expectations.

Posted 7 months ago

“I use to buy these regularly but not many shops sell them now. Very nice hint of flavour for water”

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Posted 7 months ago

“Perfect delicious vanilla tea”

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Posted 7 months ago

“Did not receive the order I like a refund please”

Helpful Report

Posted 7 months ago

We have tracked your order and can see it is marked as delivered on 19/09/2024. If you have not received this please contact our CS Team via email on twinings.direct@twinings.com.

Posted 7 months ago

Twinings is rated 4.7 based on 9,120 reviews