Twinings Reviews

Name: Twinings
Address: South Way, Andover, Andover, Hampshire
Rating: 4.69

4.7 Rating 8,904 Reviews

92 %

of reviewers recommend Twinings

4.7

Based on 8,904 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Twinings 5 star review on 28th March 2025

Anonymous

Anonymous // 01/01/2019

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“I enjoy these teas!”

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Posted 1 month ago

“Simple to order delivered speedily”

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Posted 1 month ago

“Oh, the strong breakfast tea is 👌! Next day delivery (not too expensive) would be a great option.”

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Posted 1 month ago

“Have not received the package I’ve sent you e mail today saying it has not been received and it supposed to been delivered iam very disappointed.”

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Posted 1 month ago

“I drink Twinnings tea every single day. My life without tea wouldn’t be the same. I love twinnings, it’s the best tea on the market at a really good price. And I love the diversity of the flavours I can choose from. The best company.”

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Posted 1 month ago

Thank you for the amazing review, We're so glad to hear that Twinings is such an important part of your daily routine! It’s wonderful to know that you appreciate our diverse range of flavours at a great price.

Posted 1 month ago

“Good website and very fast delivery”

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Posted 1 month ago

“Earl Grey is my favourite teabag and the fact that I can buy it in boxes of 300 is the icing on the cake. Thank you Twinings.”

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Posted 1 month ago

“I bought two boxes of tea for my sister who lives in France. The process was smooth and fast! Highly recommend Twinings.”

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Posted 1 month ago

“Excellent service quick delivery and cheaper than buying in stores”

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Posted 1 month ago

Thank you for the fantastic review, We're delighted to hear that you enjoyed our excellent service and quick delivery! It's always great to know that we can offer our teas at competitive prices. Your satisfaction is what drives us, and we can’t wait to serve you again soon!

Posted 1 month ago

“I love all the Twinings teas I have ever had. Be it black, green, herbal, loose, bagged, or pyramids. It's all the most fantastic. I go out of my way and pay extra just to order my Twinings from the UK... living in the states, international blend is good, but the real deal is the best! Always a happy customer.”

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Posted 1 month ago

Thank you for the wonderful review, We're absolutely thrilled to hear how much you love all the Twinings teas! Your happiness as a customer truly makes our day, and we can't wait to bring you even more delightful teas in the future!

Posted 1 month ago

“I just got back to being a tea drinker (sorry, coffee), and, wow, the different choices are amazing. So far, all that I have tried have been great. Can highly recommend Twinings. The teas are all amazing, and it was so easy to place my order, so thank you, team Twinings.”

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Posted 1 month ago

“I Love Twinings Decaffeinated Green Tea. I will order more. The shipping was fast. So all great”

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Posted 1 month ago

“I Ordered the Cartwright & Butler biscuits through them. 100% better than using anyone else. This is now the 2nd time I have used them and everything came correct, nicely packaged and arrived quickly. A first class service. Thank you”

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Posted 1 month ago

“I love your teas and it is great that i can order them on-line. I was very disappointed to learn that you have discontinued my very favouite Orange and Lotus Flower green tea bur understand the reasons why. I will have to sample more to find another favourite . I have tried your pomegranite ones and quite like those so maybe that will become the new favourite.”

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Posted 1 month ago

“excellent flavor”

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Posted 1 month ago

“This is my favourite tea and when I couldn't get it from my usual supermarket I ordered direct from Twinings, it was fresher and tasted even better than usual”

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Posted 1 month ago

“Fast delivery, had an issue with my order and it was resolved really quickly. Great range of quality products. I always buy my tea directly from them”

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Posted 1 month ago

“it is so easy to order on line, and arrive on time”

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Posted 1 month ago

“Disappointing that most of the cold infuse options are gone 😕”

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Posted 1 month ago

“I was happy with the products but it want delivered until 10 days after the order which was twice as long as indicated. This wA vert disappointing as was a present.”

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Posted 1 month ago

Twinings is rated 4.7 based on 8,904 reviews