Twinings Reviews

Name: Twinings
Address: South Way, Andover, Andover, Hampshire
Rating: 4.69

4.7 Rating 9,040 Reviews

92 %

of reviewers recommend Twinings

4.7

Based on 9,040 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

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“I live in America, but I have my tea shiped from londons Twinings. The tea bags just feel differant and the tea steaps darker. So the english just get tea right.”

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Posted 2 months ago

“I buy these tea bags for a friend who will not drink any other tea as they are superior. They are not available in our local supermarkets.”

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Posted 2 months ago

“Getting harder to find in shops. Delivered with care”

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Posted 2 months ago

“Love the tea! But this is my first ordering online and it wasn’t a great experience. Delivery is within 8-10 days which is way too long, and the delivery fee around £3! I bought online because I was sick of going all the way the the Twinings ship for my favourite GingerBread green tea and they no longer stock them in supermarkets. PLEASE bring them back!”

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Posted 2 months ago

Thanks for reviewing your recent order. We're sorry to hear you were disappointed with our delivery service. Due to a scheduled system upgrade, we experienced some delays with our dispatch service, but we can confirm this has now been completed, and we are back to our regular standard delivery service of 5-7 working days. If you need your goods a little bit quicker we also offer Express Delivery for £6.95, which takes 2 working days. As for our Gingerbread Green Tea, we can confirm this tea is currently available from Asda, Morrisons, Sainsbury’s, Tesco and Waitrose Thanks again for sharing your experience.

Posted 2 months ago

“I have tried many blends and varieties of off the shelf tea in bags and these are definitely my favourite. Its purely personal but now my go to tea any time of day”

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Posted 2 months ago

“Thank you for fast shipping”

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Posted 2 months ago

“They've held the favor of English royalty for some 300 years now, I think that speaks for itself.”

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Posted 2 months ago

“The teas are very, very good! I will definitely order more. And two different tea bags are included in the box as a gift so we can discover new flavors.🙂🙂🙂🙂”

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Posted 2 months ago

“Love all the tea and little gifts,the smells from the herbal tea is fantastic.”

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Posted 3 months ago

“Very disappointed”

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Posted 3 months ago

We're very sorry to hear you're disappointed with your recent order. If you could please send furter details of your experience to our CS team at: twinings.direct@twinings.com, they will be able to help you further with this?

Posted 2 months ago

“The tea is wonderful. However, tracking wasn’t good and the delivery took long. Also, the tea boxes arrived all torn and squashed which is unfortunate.”

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Posted 3 months ago

Thanks for your review. We always want our orders to arrive in perfect condition, so we’re sorry to hear about your experience. If you could please email us some photos of the damaged items, we can then raise this with the relevant teams: twinings.direct@twinings.com We really appreciate you bringing this to our attention!

Posted 2 months ago

“After coming back from holiday and tasting apple cinnamon and raisin tea, I was on the lookout for purchasing the same if I could find it. Thank you for supplying this tea. Now my number one flavour choice. Excellent and quick service.”

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Posted 3 months ago

“These are my absolute favourite tea bags which I have been drinking for around 20 years and you have now discontinued them so I am very unhappy to say the least”

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Posted 3 months ago

“Your tea is the best, I'm just sorry to order it once a year, because of the shipping costs to Italy”

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Posted 3 months ago

“Great Teas and the best customer service. Thank you ♡”

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Posted 3 months ago

“Love the sleep blends!”

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Posted 3 months ago

“I would like to see twinings working more in recycling of wrappings, bags, boxes etc for your tea, are you doing anything at all ? , I would not know since you are not telling about it, and if not it should be a critical topic to address asap”

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Posted 3 months ago

“One of the best black teas, still amazing and same leaves mix even after the new packaging!”

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Posted 3 months ago

“Twinings is my favourite tea since 1706 ;)”

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Posted 3 months ago

“great experience of shopping and great tea , thanks”

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Posted 3 months ago

Twinings is rated 4.7 based on 9,040 reviews