True Traveller Reviews

Name: True Traveller
Address: 6 Drakes Courtyard, Kilburn High Road, London, London Borough of Brent
Rating: 4.83

4.8 Rating 2,509 Reviews

97 %

of reviewers recommend True Traveller

Company Reviews

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About True Traveller:

True Traveller - Travel Insurance designed by Travellers

When travelling overseas, the one thing you should never skimp on is your travel insurance cover, as should things go wrong you want the very best cover for you and your possessions.

At The True Traveller, we’re used to advising people on travelling all around the world, and due to feedback from our customers we’ve changed our insurance website, made it even better value and extended the range of products.

On Single Trips, we offer three Policies called True Value, Traveller and Traveller Plus. True Value is designed for travellers under 40 years of age, and is designed for last minute travellers and backpackers. The Traveller policy, our most popular, is designed for holiday makers and adventurous travellers alike, and Traveller Plus gives enhanced medical and cancellation cover.

On our Multi Trip Policies, again we offer the Traveller policy valid for unlimited trips throughout the year for durations up to 30 days, and the Traveller Plus policy which offers enhanced cover for unlimited trips lasting up to 70 days. We also have a budget True Value Policy for travellers under 40 years of age.

We’ve tried to get the prices as keen as possible on all our insurances. This means on the Single Trip and Multi-Trip you have the option to exclude Baggage Cover as this may well be covered in your Home Contents insurance; you also have the option to add-in different activity packs. The Traveller Pack covers 92 of the regular holiday activities which you will get involved in, and covers clerical/non-manual work as standard. The Adventure Pack covers a further 41 activities and is designed for the more adventurous traveller and backpacker, covering trekking to 4,600m, as well as volunteer work and manual work. The Extreme and Ultimate Packs covers all the more extreme and ultimate adventures. The Extreme covers trekking over 4,600m to any altitude, as well as Scuba Diving to 50M. The Ultimate covers Hang Gliding, Mountaineering and Polo to name just three of the Ultimate adventures!

Visit Website

Phone:

020 3822 0200

Email:

insurance@truetraveller.com

Location:

6 Drakes Courtyard,
Kilburn High Road,
London
London Borough of Brent
NW6 7JR

True Traveller 5 star review on 11th February 2023

Mr McConnell

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Claims are handled very fast, and I got reimbursed within days, no problem whatsoever.”

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Posted 5 months ago

“We were up against the clock before setting off on our trek in the Andes mountains. But we had found out at the very last minute that our regular travel insurance did not and, indeed, would not insure us for high altitude trekking. We were recommended to True Traveller by a friend and they were absolutely right. The insurance was possible and could be organised efficiently on line. But that is not all. I am 68 years old and am a diabetic and my wife is 74. Trying to find affordable insurance that satisfies these additional ‘risks’ is a rare thing. So in summary True Traveller are the best.”

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Posted 5 months ago

“Friendly, helpful, good value and a great option for those who forgot to take out insurance before departure. I will definitely use this company next time.”

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Posted 5 months ago

“My handler, Stefan was very efficient in processing my claim. I received no complications regarding my medical documents I submitted as well.”

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Posted 5 months ago

“The coverage and custom options are very good - practical, reflecting actual travel needs. Getting cover while travelling is also great. Good value for money, especially for older travellers. I've compared insurances several times in recent years and true traveller usually wins. Recommended.”

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Posted 5 months ago

“Very simple website, which is easy to follow. No added extras unless you want to add them - and no hidden costs. Online insurance as it should be :)”

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Posted 5 months ago

“I sadly had to make a claim as my husband had a stroke while I was away in Australia. The whole process was really efficient and Wilma felt really connected and supportive. I’d highly recommend them.”

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Posted 5 months ago

“Wilma handled my claim relating to a damaged phone. The process was so easy and painless and was settled within 4 days of submitting it, and it was a bank holiday weekend! Very impressed, would recommend.”

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Posted 5 months ago

“Support was understanding, kind and swift.”

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Posted 5 months ago

“Made a claim after having my items robbed and Lesia handled my claim very quickly and efficiently. The payment was made swiftly. Would recommend this travel company.”

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Posted 5 months ago

“Great service, prompt answers. Highly recomended”

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Posted 5 months ago

“My claim was handled perfectly and really fast. Really professional service.”

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Posted 5 months ago

“Great range of insurances for all types of trips. So easy to choose and purchase. Really good value.”

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Posted 5 months ago

“Very easy, well priced and no nonsense insurance. You know exactly what to expect.”

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Posted 5 months ago

“Absolutely first class ,had to make a claim super supportive ,sorted immediately ,extremely supportive and patient ,kept in contact .cannot recommend True Traveller highly enough”

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Posted 5 months ago

“clear and concise website, which takes you through the whole process, step by step, so you end up with exactly what you want and need - and nothing extra. Perfect.”

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Posted 5 months ago

“Fast refund”

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Posted 5 months ago

“Efficient, fast and helpful. Thank you very much Wilma”

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Posted 5 months ago

“I've been with True Traveller for over a year whilst travelling. Renewed some policies and taken out new ones. They helped me with a dentist claim and responded and dealt with the claim so quickly, I was really impressed. And happy I chose to go with them as my insurer!”

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Posted 5 months ago

“My experience with True Traveller has been very good so far. I made two claims related to health issues and both of them have been managed and paid within only a couple of days. I am especially greatful for the second claim. A scooter hit me and I broke my shoulder. I had to undergo surgery in Hanoi and I was of course very stressed and in pain. The Support team was very kind and helpful and they quickly got back to me and paid for my medical expenses in full. I recommend this insurance for your travels! When you have health issues, accidents, or in general are facing a stressful situation, it feels great knowing that you can count on your insurance. Thanks to the entire team for your professionalism and kindness!”

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Posted 5 months ago

True Traveller is rated 4.8 based on 2,509 reviews