True Traveller Reviews

4.8 Rating 1,778 Reviews
99 %
of reviewers recommend True Traveller
Read True Traveller Reviews

About True Traveller:

True Traveller - Travel Insurance designed by Travellers

When travelling overseas, the one thing you should never skimp on is your travel insurance cover, as should things go wrong you want the very best cover for you and your possessions.

At The True Traveller, we’re used to advising people on travelling all around the world, and due to feedback from our customers we’ve changed our insurance website, made it even better value and extended the range of products.

On Single Trips, we offer three Policies called True Value, Traveller and Traveller Plus. True Value is designed for travellers under 40 years of age, and is designed for last minute travellers and backpackers. The Traveller policy, our most popular, is designed for holiday makers and adventurous travellers alike, and Traveller Plus gives enhanced medical and cancellation cover.

On our Multi Trip Policies, again we offer the Traveller policy valid for unlimited trips throughout the year for durations up to 30 days, and the Traveller Plus policy which offers enhanced cover for unlimited trips lasting up to 70 days. We also have a budget True Value Policy for travellers under 40 years of age.

We’ve tried to get the prices as keen as possible on all our insurances. This means on the Single Trip and Multi-Trip you have the option to exclude Baggage Cover as this may well be covered in your Home Contents insurance; you also have the option to add-in different activity packs. The Traveller Pack covers 92 of the regular holiday activities which you will get involved in, and covers clerical/non-manual work as standard. The Adventure Pack covers a further 41 activities and is designed for the more adventurous traveller and backpacker, covering trekking to 4,600m, as well as volunteer work and manual work. The Extreme and Ultimate Packs covers all the more extreme and ultimate adventures. The Extreme covers trekking over 4,600m to any altitude, as well as Scuba Diving to 50M. The Ultimate covers Hang Gliding, Mountaineering and Polo to name just three of the Ultimate adventures!

Visit Website

Phone:

0333 999 3140

Email:

insurance@truetraveller.com

Location:

6 Drakes Courtyard,
Kilburn High Road,
London
London Borough of Brent
NW6 7JR

Anonymous
Anonymous  // 01/01/2019
Great quick, efficient service. Use them many times, never disappointed.
Helpful Report
Posted 1 year ago
straight forward in giving options for travel insurance. No need to be contacted by an agent.
Helpful Report
Posted 1 year ago
Peace of mind to be able to take out travel insurance when I was already travelling, very easy to take out the policy and a great price
Helpful Report
Posted 1 year ago
Great choice for backcountry skiing and long term travelling
Helpful Report
Posted 1 year ago
very happy with True Traveller, pricey but good
Helpful Report
Posted 1 year ago
Have used True Traveller for years. Consistently comes up cheaper than comparison site quotes, and I love the simple user interface that makes customising your policy really easy.
Helpful Report
Posted 1 year ago
IT'S A GOOD INSURANCE PRODUCT, COMPLETE AND I HAVE PURCHASED ON-LINE AND IT IS AN EXCELLENT WEBSITE,EASY AND WELL ASSISTED
Helpful Report
Posted 1 year ago
I search a insurance for travel and I find this one is the best
Helpful Report
Posted 1 year ago
I would recommend True Traveller for travel insurance as they are competitive pricewise but also very helpful and understanding. I had to change the dates for my trip to Kilimanjaro 4 times due to Covid and they were very helpful with that and respond to emails very quickly.
Helpful Report
Posted 1 year ago
When booking travel insurance for a gap year, it was easy to speak to someone and they gave good and helpful advice, on which insurance would be most suitable.
Helpful Report
Posted 1 year ago
great value for low cost
Helpful Report
Posted 1 year ago
I spoke to a very condescending and unhelpful sales representative and then on accidentally purchasing the wrong insurance was told there was nothing they could do.
Helpful Report
Posted 1 year ago
Hi Due to Data Protection Regulations, we cannot address this review specifically. However, in general terms, if you’re abroad and need travel insurance, you may take out cover with TT. When you apply, there are very large warnings shown stating that no refunds are available. Of course, there is the 14-day cooling off policy if travel has not commenced, which is available on all travel insurance sales, but when someone is abroad and cover starts immediately, then that 14-day period doesn’t apply. It's somewhat tricky to purchase travel insurance accidentally, as you need to choose where you are, the dates, input your personal details, and then your credit card details, and then go through all the credit card company checks as well. All telephone calls with us are recorded, as is announced on the call introductions and detailed in our Privacy Policy, and this call referred to in this review has been checked by our compliance department, who reported no concerns. The True Traveller Team
Posted 1 year ago
I just bought insurance. I have no experience because nothing has happened!!! The positive thing is that the pricing is transparent! Nothing essential that could influence the purchase decision has been left unsaid.
Helpful Report
Posted 1 year ago
Really helpful when I needed medical attention whilst in Cambodia. Have already booked again for my next trip. Would recommend
Helpful Report
Posted 1 year ago
Great value for money!
Helpful Report
Posted 1 year ago
Making a phone call made booking so much easier especially as I required extreme insurance. The gentleman on the phone was concise and offered a fwe points to avoid.
Helpful Report
Posted 1 year ago
I made a phone enquiry which is where my quote came from along with some information and advice specific to my Nepal trip. Once I was ready to book the Web based system was very straight forward and didn't take long at all. I was impressed with the service, the price and the policy cover offered.
Helpful Report
Posted 1 year ago
This is how I always imagined a great travel insurance! During my travel in Canada I needed to see a doctor, so I called a number on the website for an assistance. Even when the call was accidentally interrupted, they contacted me immediately after that. They assigned me a reference number right away and sent me a contact to a clinic where I can go. The clinic was not accepting walk-ins, but when I called them they said True Traveller clients are exceptions. They were in constant touch with me, if I need anything or if I have any questions. Everything went pretty well, they proceed my claim and sent me money. I can just recommend this insurance, now I know that I won’t go for any other just True Traveller.
Helpful Report
Posted 1 year ago
Very polite and informative over the phone.
Helpful Report
Posted 1 year ago
Easy to book, but that’s the easy part. Hope that all goes well if I have to claim
Helpful Report
Posted 1 year ago
True Traveller is rated 4.8 based on 1,778 reviews