True Traveller Reviews

Name: True Traveller
Address: 6 Drakes Courtyard, Kilburn High Road, London, London Borough of Brent
Rating: 4.82

4.8 Rating 2,270 Reviews

97 %

of reviewers recommend True Traveller

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About True Traveller:

True Traveller - Travel Insurance designed by Travellers

When travelling overseas, the one thing you should never skimp on is your travel insurance cover, as should things go wrong you want the very best cover for you and your possessions.

At The True Traveller, we’re used to advising people on travelling all around the world, and due to feedback from our customers we’ve changed our insurance website, made it even better value and extended the range of products.

On Single Trips, we offer three Policies called True Value, Traveller and Traveller Plus. True Value is designed for travellers under 40 years of age, and is designed for last minute travellers and backpackers. The Traveller policy, our most popular, is designed for holiday makers and adventurous travellers alike, and Traveller Plus gives enhanced medical and cancellation cover.

On our Multi Trip Policies, again we offer the Traveller policy valid for unlimited trips throughout the year for durations up to 30 days, and the Traveller Plus policy which offers enhanced cover for unlimited trips lasting up to 70 days. We also have a budget True Value Policy for travellers under 40 years of age.

We’ve tried to get the prices as keen as possible on all our insurances. This means on the Single Trip and Multi-Trip you have the option to exclude Baggage Cover as this may well be covered in your Home Contents insurance; you also have the option to add-in different activity packs. The Traveller Pack covers 92 of the regular holiday activities which you will get involved in, and covers clerical/non-manual work as standard. The Adventure Pack covers a further 41 activities and is designed for the more adventurous traveller and backpacker, covering trekking to 4,600m, as well as volunteer work and manual work. The Extreme and Ultimate Packs covers all the more extreme and ultimate adventures. The Extreme covers trekking over 4,600m to any altitude, as well as Scuba Diving to 50M. The Ultimate covers Hang Gliding, Mountaineering and Polo to name just three of the Ultimate adventures!

Visit Website

Phone:

020 3822 0200

Email:

insurance@truetraveller.com

Location:

6 Drakes Courtyard,
Kilburn High Road,
London
London Borough of Brent
NW6 7JR

True Traveller 5 star review on 11th February 2023

Mr McConnell

Anonymous

Anonymous // 01/01/2019

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English

“Never had any trouble getting my medical costs reimbursed. Quick and hassle free service. Highly recommended!”

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Posted 6 years ago

“No-nonsense apprach to insurance. Everything is clearly laid out and there are no surprises as to what and what isn't covered. Prices are displayed openly and terms and conditions are very clear. I've used these guys for four straight years and I have absolutely no reason not to continue to trust them.”

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Posted 6 years ago

“Hi everyone, Super friendly website so I understand everything in minutes. We cover our trip for a long time also happy with the package and price.”

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Posted 6 years ago

“Purchased after holiday had started, just to cover (for a couple of days) an unplanned activity. No quibble - great customer help line - a very personal and understanding service. Easy to use website! Top marks! Recommended!”

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Posted 6 years ago

“Straightforward info, everything is well explained, felt confident to get my travel insurance via TT, even thought it’s a bit pricey. Hope I don’t have to claim though ;)”

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Posted 6 years ago

“Great price and super easy to get cover - especially when already travelling.”

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Posted 6 years ago

“Easy to navigate site and completed in under 5 minutes”

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Posted 6 years ago

“Booking was super easy, hopefully I never have to claim but I feel confident that if I needed to the procedure would be handled in a clear manner. Their website is easy to use and very adaptable to what you want to do. Only thing is its not super cheap but by seeing how it changes with each type/add on can make you feel secure in what you're purchasing.”

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Posted 6 years ago

“True Traveller have proven to be a great insurance company. I'm going trekking in Nepal and had struggled to find insurance which would cover me however with all of True Traveller's add-on packages, buying insurance could not have been easier! And at a price which is somewhere between 'too-good-to-be-true' and 'rediculous' they come across as a trust worthy company.”

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Posted 6 years ago

“Really easy to use website, fully transparent pricing and flexible to cover huge range of activities.”

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Posted 6 years ago

“True Traveller insurance was perfect for our trekking trip for the Annapurna circuit. Covered us for the things we needed and not for the things we didn't. Worked out a good third cheaper than other places we looked for the same cover.”

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Posted 6 years ago

“I received a great customer service experience by Craig when I first contacted True Traveller to make some initial enquires. I had loads of questions and he patiently and honestly answered all of them.This gave me confidence and reassurance to go ahead and buy the travel insurance policy which I though it suited my needs best. Thank you so much, Craig! :).”

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Posted 6 years ago

“I have many people that have recommended true traveller to me, I am doing a working holiday visa in Canada and many have said they are one of the best insurers for this! The travel resumption option is a great addition”

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Posted 6 years ago

“Fast and easy”

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Posted 6 years ago

“Good value and simple to book! Helpful if you have any questions!”

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Posted 6 years ago

“After a lot of research, me and my partner decided that True Traveler have most value-oriented insurance for travelers. Insurance is bought a lot before departure so i currently don't know how it is about claims but reviews show that i don't need to worry about that if anything happens during our trip”

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Posted 6 years ago

“I needed Backpacker Insurance for more than six months, and medical cover for pre-existing conditions, and I had already begun my travels. Sounds complicated? Not with True Traveller. Thank you.”

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Posted 6 years ago

“A user friendly service when booking online. I initially called to ask a few questions before booking, I wasn’t kept in a queue and spoke to someone straight away who gave me great honest answers with a friendly attitude. No purchase of product was discussed it was just a genuine conversation about what would suit my needs best. Felt like the company cared to give me the right advice over anything else. Overall great experience. Would recommend.”

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Posted 6 years ago

“This company will cover you for every activity you can think of and their staff are very knowledgeable and friendly, I especially appreciated the live chat facility so I could talk through my options with a member of staff before committing to a policy. Would definitely recommend.”

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Posted 6 years ago

“True Traveller’s open and easy to navigate pricing options is what sold it for me. It was clear what I was getting and for how much. When I had questions that needed clarifying, the phone call with the assistant was clear and to the point, without trying to sell me anything. Ultimately it’s what chose me to go with True Traveller over other providers.”

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Posted 6 years ago

True Traveller is rated 4.8 based on 2,270 reviews