True Traveller Reviews

Name: True Traveller
Address: 6 Drakes Courtyard, Kilburn High Road, London, London Borough of Brent
Rating: 4.83

4.8 Rating 2,380 Reviews

98 %

of reviewers recommend True Traveller

Company Reviews

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About True Traveller:

True Traveller - Travel Insurance designed by Travellers

When travelling overseas, the one thing you should never skimp on is your travel insurance cover, as should things go wrong you want the very best cover for you and your possessions.

At The True Traveller, we’re used to advising people on travelling all around the world, and due to feedback from our customers we’ve changed our insurance website, made it even better value and extended the range of products.

On Single Trips, we offer three Policies called True Value, Traveller and Traveller Plus. True Value is designed for travellers under 40 years of age, and is designed for last minute travellers and backpackers. The Traveller policy, our most popular, is designed for holiday makers and adventurous travellers alike, and Traveller Plus gives enhanced medical and cancellation cover.

On our Multi Trip Policies, again we offer the Traveller policy valid for unlimited trips throughout the year for durations up to 30 days, and the Traveller Plus policy which offers enhanced cover for unlimited trips lasting up to 70 days. We also have a budget True Value Policy for travellers under 40 years of age.

We’ve tried to get the prices as keen as possible on all our insurances. This means on the Single Trip and Multi-Trip you have the option to exclude Baggage Cover as this may well be covered in your Home Contents insurance; you also have the option to add-in different activity packs. The Traveller Pack covers 92 of the regular holiday activities which you will get involved in, and covers clerical/non-manual work as standard. The Adventure Pack covers a further 41 activities and is designed for the more adventurous traveller and backpacker, covering trekking to 4,600m, as well as volunteer work and manual work. The Extreme and Ultimate Packs covers all the more extreme and ultimate adventures. The Extreme covers trekking over 4,600m to any altitude, as well as Scuba Diving to 50M. The Ultimate covers Hang Gliding, Mountaineering and Polo to name just three of the Ultimate adventures!

Visit Website

Phone:

020 3822 0200

Email:

insurance@truetraveller.com

Location:

6 Drakes Courtyard,
Kilburn High Road,
London
London Borough of Brent
NW6 7JR

True Traveller 5 star review on 11th February 2023

Mr McConnell

Anonymous

Anonymous // 01/01/2019

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English

“Very trustable and efficient. Highly recommend.”

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Posted 5 months ago

“It was the down-to-earth and friendly approach of Chris that swayed me to get insurance with True Traveller. I never through i would actually need it. But my son ended up in A & E in the first 2 weeks. On entering the hospital, he had to sign he would pay before he left the hospital. Costs were unexpectedly high but Wilma at True Traveller dealt with the claim efficiently and quickly and my son had the full amount (minus our excess) back in his account within 10 days. Its the first time we have ever claimed on travel insurance and with True Traveller the whole process was professional and efficient which meant we could focus our worries wherecit needed to be, on my sons recovery. We highly recommend True Traveller.”

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Posted 5 months ago

“i have been travelling full time for many years, always insured by treutraveller and my experience has been fantastic.”

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Posted 5 months ago

“It was relatively easy to buy”

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Posted 5 months ago

“Great experience — everything was handled quickly, smoothly, and without any hassle. Clear communication, no unnecessary steps, and the whole process felt easy and efficient. Highly recommend”

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Posted 5 months ago

“Very good service”

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Posted 5 months ago

“Perfect professional and very very quick administration! Both of my claims were handled in two or three days without any inconvinience, 100% recommended company!!”

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Posted 5 months ago

“great, got my specialist consultation paid back in a day.”

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Posted 5 months ago

“Website very well designed so that it was very straightforward to arrange the cover I need. Another excellent piece of customer serice is the follow-up emails with extremely useful travel advice for my trip.”

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Posted 6 months ago

“Claims are handled efficiently and process is straight forward. Never had an issue with them + fair pricing.”

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Posted 6 months ago

“So professional! Great customer service, quick, efficient and supportive. They handeled my claim in such a short time. Highly recommended!”

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Posted 6 months ago

“Overall a good and quick experience and supportive dealing with a complex curtailment case. I spoke to a few different staff members and Stefan was by far the most helpful and my case was quickly resolved to a level I was happy with once he stepped in”

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Posted 6 months ago

“Wow ! I’ve never been helped so quickly by any other insurance in my life. I was in the hospital on Saturday (offices were closed so I knew I won’t get my money back anytime soon) I made a claim on that day as well and already on Monday I had my money back. Wow ! This is amazing 🤩”

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Posted 6 months ago

“I am really happy that I chose True Traveller for my journey! The whole process of the claim went really uncomplicated and fast. Wilma did a fantastic job! Thank you!🌻”

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Posted 6 months ago

“Also for a minor injury just after my trekking in Tanzania, Wilma and the rest of the team was timely and professionally. See you soon for the next adventure!”

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Posted 6 months ago

“Very easy to use and set up , just think it’s ridiculous that my quote doubled as I had to add the adventure package on to cover stunting for my cheer leader daughter it should like it once was be included in the normal package under cheerleading”

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Posted 6 months ago

Hi there Thanks for your message. Yes, adding activity packs does increase the premium. When it comes to cheerleading, stunting is considered higher risk (based on previous claims), so the Adventure Pack is required for full cover. We understand this might not be ideal - cheerleading isn’t covered by many travel insurers - but if you’d like to use your 14-day cooling-off period to cancel and receive a refund, just email our team and we’ll be happy to arrange that for you. True Traveller

Posted 6 months ago

“Online claim process very easy and claim handled extremely quickly. Very happy!”

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Posted 6 months ago

“My claims handler was Wilma and they were very efficient and polite. 10/10 no complaints from me”

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Posted 6 months ago

“Quick response to chat enquiry about cover for the activities on my trip. Very helpful. Good to know that cover is in place.”

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Posted 6 months ago

“Great value policy with easy to complete quote. Prompt reply and clarification to a policy question.”

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Posted 6 months ago

True Traveller is rated 4.8 based on 2,380 reviews