Name: Tree2mydoor
Address: 151 The Rock, Bury, Lancashire
Rating: 4.74

“I purchased a gold anniversary rose for my parents anniversary. I placed my order more than a week before the actual date. 2 days before the big day I hadn’t received any dispatch notification so sent an email to ask for information. I then got an immediate dispatch notification. I had no apology or explanation as to the delay. I certainly wouldn’t recommend this seller.”

Helpful Report

Posted 3 years ago

Hi Paul, thank you for the review of our service. We are so sorry you were not fully informed on this delivery. We are currently experimenting with different ways of providing updates to our customers, without being invasive or bothersome. We do greatly appreciate your feedback on wanting more clarity on the delivery of your order and will pass this on to the relevant people within our team. If you require any further assistance do not hesitate to get back in touch via our care@tree2mydoor.com email, we are always here to help.

Posted 3 years ago

“Very good service happy with the service and delivery was to time”

Helpful Report

Posted 3 years ago

Greetings! Thank you so much for your lovely 5 star review of our service. It makes us so happy to hear that you are pleased with the service provided. If you require any assistance in the future do not hesitate to get in touch via our care@tree2mydoor.com email, we are always here to help.

Posted 3 years ago

“Great service, prompt delivery and well presented plant”

Helpful Report

Posted 3 years ago

Greetings! Thank you so much for your lovely 5 star review of our service. It makes us so happy to hear that you are pleased with the service and product provided. If you require any assistance in the future do not hesitate to get in touch via our care@tree2mydoor.com email, we are always here to help.

Posted 3 years ago

“The rose bush was for my sister and brother in law. They were absolutely thrilled with it . Telephoned me straight away over the moon.”

Helpful Report

Posted 3 years ago

Good afternoon, thank you so much for the lovely 5 star review of our service. We are so grateful to hear that you are pleased with the experience provided on this occasion. If you require any assistance with your order or anything outside of this, please do not hesitate to get in touch via our care@tree2mydoor.com email, we are always here to help.

Posted 3 years ago

“Very easy to order. Nicely presented and a good quality product. Well done”

Helpful Report

Posted 3 years ago

Good afternoon, thank you so much for the lovely 5 star review of our service. We are so grateful to hear that you are pleased with the experience provided on this occasion. If you require any assistance with your order or anything outside of this, please do not hesitate to get in touch via our care@tree2mydoor.com email, we are always here to help.

Posted 3 years ago

“Sent a Rose to my best friend for her birthday. It arrived on the day I requested. Beautifully packaged. It looks a good healthy plant. Would buy again.”

Helpful Report

Posted 3 years ago

Good afternoon, thank you so much for the lovely 5 star review of our service. We are so grateful to hear that you are pleased with the experience provided on this occasion. If you require any assistance with your order or anything outside of this, please do not hesitate to get in touch via our care@tree2mydoor.com email, we are always here to help.

Posted 3 years ago

“As my recipient has yet to receive their gift I cannot comment on the actual memorial tree gift. I ordered a memorial tree gift on Tuesday 22nd of Feb. Today is Thursday 3rd of March and the only update I have received is from DPD (Saturday 26th feb) to tell me they have received details of my order but as yet they do not have my parcel. I did order a personalised plaque and website said this could take up to 10 days but I would have appreciated an update by now as this is day ten.”

Helpful Report

Posted 3 years ago

Hi Deborah, thank you for the review of our service. We are so sorry for any confusion and inconvenience caused by this issue. We have looked into this for you and this order has now been delivered on 4th March. We definitely understand your concerns on this matter and have taken the appropriate action to evaluate the situation to determine what caused the issue. A website issue has been found and we feel this has now been corrected. When selecting delivery of engraved items our website should not have allowed you to select 'standard' 3-5 day delivery at checkout which is why the issue happened, due to a delivery method conflict. Rest assured this has now been corrected and will not happen again in the future, apologies for this. If you require any further assistance do not hesitate to get in touch via our care@tree2mydoor.com email, we are always here to help.

Posted 3 years ago

“Lovely tree and the delivery was on time.”

Helpful Report

Posted 3 years ago

Hi Sue, thank you for the lovely review of our service. We are delighted to hear that the tree arrived on time and you are pleased with the quality. We can assure you all of our products on our website are of a very high quality and if given the appropriate care can last for many years to come. If you require any assistance do not hesitate to get in touch via our care@tree2mydoor.com email, we are always here to help.

Posted 3 years ago

“A quick and efficient service. North Berwick”

Helpful Report

Posted 3 years ago

Good afternoon, thank you so much for the lovely 5 star review of our service. We are so grateful to hear that you are pleased with the experience provided on this occasion. If you require any assistance with your order or anything outside of this, please do not hesitate to get in touch via our care@tree2mydoor.com email, we are always here to help.

Posted 3 years ago

“My sister was delighted with the rose I sent her. Beautifully packaged and delivered on time .thank you will definitely use your company again”

Helpful Report

Posted 3 years ago

Good afternoon, thank you so much for the lovely 5 star review of our service. We are so grateful to hear that you are pleased with the experience provided on this occasion. If you require any assistance with your order or anything outside of this, please do not hesitate to get in touch via our care@tree2mydoor.com email, we are always here to help.

Posted 3 years ago

“Excellent service. Responded quickly in a helpful and courteous manner.”

Helpful Report

Posted 3 years ago

Good afternoon, thank you so much for the lovely 5 star review of our service. We are so grateful to hear that you are pleased with the experience provided on this occasion. If you require any assistance with your order or anything outside of this, please do not hesitate to get in touch via our care@tree2mydoor.com email, we are always here to help.

Posted 3 years ago

“The Rose was bought as a present. The recipient has confirmed its beautiful”

Helpful Report

Posted 3 years ago

Good afternoon, thank you so much for the lovely 5 star review of our service. We are so grateful to hear that you are pleased with the experience provided on this occasion. If you require any assistance with your order or anything outside of this, please do not hesitate to get in touch via our care@tree2mydoor.com email, we are always here to help.

Posted 3 years ago

“Lovely company to deal with. Very caring. My rose bush was a beautiful specimen, carefully packed and arrived very quickly in perfect condition. Can’t fault them.”

Helpful Report

Posted 3 years ago

Good afternoon, thank you so much for the lovely 5 star review of our service. We are so grateful to hear that you are pleased with the experience provided on this occasion. If you require any assistance with your order or anything outside of this, please do not hesitate to get in touch via our care@tree2mydoor.com email, we are always here to help.

Posted 3 years ago

“Rose Bush arrived looking healthy wax well packaged. Would have appreciated an email confirming item had been despatched. No communication between confirmation of order and notification delivery was to be made the following day. I was beginning to think was not going to get my order however would use company again.”

Helpful Report

Posted 3 years ago

Hi Caroline, thank you for the positive review of our service. We are glad to hear this arrived well packaged as we would expect from our top class packing team. Regarding dispatch confirmation, we do understand your feelings on this. In the past we have provided this level of tracking however we did notice that this did add some confusion as many customers did confuse dispatch emails as out for delivery emails. We will definitely look into how this can be improved as we always welcome feedback of any sort, positive or negative. If you require any further assistance with your order do not hesitate to get in touch via our care@tree2mydoor.com email, we are always here to help.

Posted 3 years ago

“great product. easy company to deal with. thanks”

Helpful Report

Posted 3 years ago

Good afternoon, thank you so much for the lovely 5 star review of our service. We are so grateful to hear that you are pleased with the experience provided on this occasion. If you require any assistance with your order or anything outside of this, please do not hesitate to get in touch via our care@tree2mydoor.com email, we are always here to help.

Posted 3 years ago

“Easy ordering, efficient delivery . Lovely rose x”

Helpful Report

Posted 3 years ago

Good afternoon, thank you so much for the lovely 5 star review of our service. We are so grateful to hear that you are pleased with the experience provided on this occasion. If you require any assistance with your order or anything outside of this, please do not hesitate to get in touch via our care@tree2mydoor.com email, we are always here to help.

Posted 3 years ago

“Lovely product. Packaged both beautifully and practically. The recipient was thrilled.”

Helpful Report

Posted 3 years ago

Good afternoon, thank you so much for the lovely 5 star review of our service. We are so grateful to hear that you are pleased with the experience provided on this occasion. If you require any assistance with your order or anything outside of this, please do not hesitate to get in touch via our care@tree2mydoor.com email, we are always here to help.

Posted 3 years ago

“Very easy to order Delivered on time Would recommend”

Helpful Report

Posted 3 years ago

Good afternoon, thank you so much for the lovely 5 star review of our service. We are so grateful to hear that you are pleased with the experience provided on this occasion. If you require any assistance with your order or anything outside of this, please do not hesitate to get in touch via our care@tree2mydoor.com email, we are always here to help.

Posted 3 years ago

“Excellent service very quick and product was just what i ordered very pleased with outcome”

Helpful Report

Posted 3 years ago

Good afternoon, thank you so much for the lovely 5 star review of our product and services. We are so grateful to hear that you are pleased with the experience provided on this occasion. If you require any assistance with your order or anything outside of this, please do not hesitate to get in touch via our care@tree2mydoor.com email, we are always here to help.

Posted 3 years ago

“Great quality product and excellent service 👏”

Helpful Report

Posted 3 years ago

Good afternoon, thank you so much for the lovely 5 star review of our product and services. We are so grateful to hear that you are pleased with the experience provided on this occasion. If you require any assistance with your order or anything outside of this, please do not hesitate to get in touch via our care@tree2mydoor.com email, we are always here to help.

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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