Name: Tree2mydoor
Address: 151 The Rock, Bury, Lancashire
Rating: 4.74

“Very helpful staff, plant arrived on time in good condition, beautifully presented wrapping and card.”

Posted 3 years ago

Hey! Thank you so much for the lovely review of our service. We are delighted to hear you are pleased with the service received on this occasion. If you require any further assistance do not hesitate to get in touch via our care@tree2mydoor.com email, we are always here to help.

Posted 3 years ago

“The tree arrived in excellent condition and having followed your planting instructions it is looking very healthy. I expect it will continue to flourish.”

Helpful Report

Posted 3 years ago

Hey! Thank you so much for the lovely review of our service. We are delighted to hear you are pleased with the service received on this occasion. If you require any further assistance do not hesitate to get in touch via our care@tree2mydoor.com email, we are always here to help.

Posted 3 years ago

“The rose was a diamond anniversary gift for my parents. I have yet to see the rose, although the feedback from family is lovely, they have all told me how healthy the rose is, also came with good instructions on care. Family also commenting how well it was packaged. Extremely pleased all round.”

Helpful Report

Posted 3 years ago

Hey! Thank you so much for the lovely review of our service. We are delighted to hear you are pleased with the service received on this occasion. If you require any further assistance do not hesitate to get in touch via our care@tree2mydoor.com email, we are always here to help.

Posted 3 years ago

“Purchased a Silver Wedding Rose for my Daughter and Husband and paid £8 for delivery just to make sure it arrived in time. The rose tree was very well packed and in very good condition, my daughter was delighted with the gift and registered online immediately for the 12-month warranty. We are so impressed that we will be ordering another rose for an upcoming Anniverary.”

Helpful Report

Posted 3 years ago

Hey! thank you for the positive review of our service. We are glad to hear that you have had a great experience shopping with us for your special occasion! If you require any assistance on this order or any future orders do not hesitate to get in touch via our care@tree2mydoor.com email, we are always here to help.

Posted 3 years ago

“I ordered the Golden 50th Anniversary Rose for my friends' Golden Wedding Anniversary. The plant arrived on the exact day. I liked the 'track your order' system which enabled me to update my friends the arrival of the gift. It is still early days. I hope the Rose will bloom well.”

Helpful Report

Posted 3 years ago

Hey! thank you for the positive review of our service. We are glad to hear that you have had a great experience shopping with us for your special occasion! If you require any assistance on this order or any future orders do not hesitate to get in touch via our care@tree2mydoor.com email, we are always here to help.

Posted 3 years ago

“Beautiful and well packaged”

Helpful Report

Posted 3 years ago

Hey! thank you for the positive review of our service. We are glad to hear that you have had a great experience shopping with us for your special occasion! If you require any assistance on this order or any future orders do not hesitate to get in touch via our care@tree2mydoor.com email, we are always here to help.

Posted 3 years ago

“A great selection to choose from and super customer service and delivery.”

Helpful Report

Posted 3 years ago

Hey! thank you for the positive review of our service. We are glad to hear that you have had a great experience shopping with us for your special occasion! If you require any assistance on this order or any future orders do not hesitate to get in touch via our care@tree2mydoor.com email, we are always here to help.

Posted 3 years ago

“Tree arrived healthy and in good condition. Really pleased with communications and delivered faster than expected.”

Helpful Report

Posted 3 years ago

Hey! thank you for the positive review of our service. We are glad to hear that you have had a great experience shopping with us for your special occasion! If you require any assistance on this order or any future orders do not hesitate to get in touch via our care@tree2mydoor.com email, we are always here to help.

Posted 3 years ago

“Beautiful roses delivered to make my friend feel special on her birthday! Perfect birthday treat!”

Helpful Report

Posted 3 years ago

Hey! thank you for the positive review of our service. We are glad to hear that you have had a great experience shopping with us for your special occasion! If you require any assistance on this order or any future orders do not hesitate to get in touch via our care@tree2mydoor.com email, we are always here to help.

Posted 3 years ago

“Excellent service as usual. Gift was very well received.”

Helpful Report

Posted 3 years ago

Hey! thank you for the positive review of our service. We are glad to hear that you have had a great experience shopping with us for your special occasion! If you require any assistance on this order or any future orders do not hesitate to get in touch via our care@tree2mydoor.com email, we are always here to help.

Posted 3 years ago

“I ordered this 25th anniversary rose for my sister and brother in law. I wrongly presumed it would look like the photos shown on web site, with atleast a few buds in it. You can see from my photo it hasnt. Im just hoping that given time it will develop. Description does say it would be cut back at certain times of the year, I presumed May time there would be some growth. This is the reason why I would not recommend at this time of year , rose bush looked very sparce for a gift”

Helpful Report

Posted 3 years ago

Hi Sharron, thank you for the review of our service. We are so sorry to hear of your disappointment regarding the lack of growth on this rose. All of our roses are deciduous, meaning there is little to no foliage from October - April, however as we are now in May we do understand your concerns. It does appear this is a little behind its seasonal cycle, however should definitely pick up in the coming weeks. If there is no improvement in the next couple of weeks do not hesitate to get in touch with us via our care@tree2mydoor.com email and we will be able to help.

Posted 3 years ago

“Friends really thrilled with ruby anniversary rose bush. Arrived on time and in perfect and healthy condition. Would use again.”

Helpful Report

Posted 3 years ago

Hey! thank you for the positive review of our service. We are glad to hear that you have had a great experience shopping with us for your special occasion! If you require any assistance on this order or any future orders do not hesitate to get in touch via our care@tree2mydoor.com email, we are always here to help.

Posted 3 years ago

“Excellent service. I placed my order on Sunday and it was delivered Tuesday. The shrub is in perfect condition and just as the description.”

Helpful Report

Posted 3 years ago

Hey! thank you for the positive review of our service. We are glad to hear that you have had a great experience shopping with us for your special occasion! If you require any assistance on this order or any future orders do not hesitate to get in touch via our care@tree2mydoor.com email, we are always here to help.

Posted 3 years ago

“Tree not received on time , had differing explanations from the courier & tree2 my door as to why . Was not even offered a refund of the extra postage until I requested it .”

Helpful Report

Posted 3 years ago

HI Della, thank you for the review of our service. We are so sorry to hear that the service has disappointed on this occasion, of course this is not the level of service we aim to provide. We do apologise that the postage was not refunded initially, this should have definitely been offered on first contact. If the courier is experiencing delays it is our duty to reimburse you for this issue. We will take your feedback on board and will look into improving this side of our service going forward. Thank you for this feedback and do not hesitate to get back in touch if you require any further assistance.

Posted 3 years ago

“We ordered a lemon tree for our friend's 50th birthday and paid extra to have it delivered on the day. It did not arrive. When I chased 2 days later, I was told it had not been collected from the depot and would be delivered later that day. I then asked to have our delivery charge refunded. Half was repaid (and we gave it to a charity of my friend's choice). Whilst the tree itself was lovely, sadly I did not feel the customer care was of an acceptable level, especially given that we paid £10 for delivery.”

Helpful Report

Posted 3 years ago

Hi Amanda, thank you for the review of our service. We are so sorry to hear you was dissatisfied with the level of customer care on this occasion. Customer care is a pillar of our service so to know that a high standard of this has not been met is incredibly upsetting. In regards to the delivery refund, we do offer partial delivery refunds of the difference credited between our 'Standard' and 'Upgraded' services if this does not meet the expected date. If the delay exceeds 3-5 day wait, a further delivery refund of the remaining standard delivery fee will be credited back. We are looking into changing this going forward as we do understand this feedback. This feedback will be implemented going forward so do not hesitate to get back in touch and we will look into processing the further part of this delivery fee refund.

Posted 3 years ago

“Very good service and gorgeous product. Will definitely recommend the company to friends.”

Helpful Report

Posted 3 years ago

Hey! Thank you for the lovely review of our service. We are delighted to hear you are happy with the service provided on this occasion. In the event you require any assistance with this order or any future orders do not hesitate to get in touch via our care@tree2mydoor.com email, we are always here to help.

Posted 3 years ago

“Excellent service, will definitely be ordering again”

Helpful Report

Posted 3 years ago

Hey! Thank you for the lovely review of our service. We are delighted to hear you are happy with the service provided on this occasion. In the event you require any assistance with this order or any future orders do not hesitate to get in touch via our care@tree2mydoor.com email, we are always here to help.

Posted 3 years ago

“I didnt get to see the item as was a gift for my brother, but he seems to like it! The ordering process was very easy with good updates on the delivery day.”

Helpful Report

Posted 3 years ago

Hey! Thank you for the lovely review of our service. We are delighted to hear you are happy with the service provided on this occasion. In the event you require any assistance with this order or any future orders do not hesitate to get in touch via our care@tree2mydoor.com email, we are always here to help.

Posted 3 years ago

“Delivered when said. Would use again.”

Helpful Report

Posted 3 years ago

Hey! Thank you for the lovely review of our service. We are delighted to hear you are happy with the service provided on this occasion. In the event you require any assistance with this order or any future orders do not hesitate to get in touch via our care@tree2mydoor.com email, we are always here to help.

Posted 3 years ago

“Bush olive tree delivered on the day requested. The recipient was delighted.”

Helpful Report

Posted 3 years ago

Hey! Thank you for the lovely review of our service. We are delighted to hear you are happy with the service provided on this occasion. In the event you require any assistance with this order or any future orders do not hesitate to get in touch via our care@tree2mydoor.com email, we are always here to help.

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Tree2mydoor Reviews

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