Travertine Store Reviews

Name: Travertine Store
Address: Low Gate Lane, Boston, Boston
Rating: 4.56

4.6 Rating 831 Reviews

89 %

of reviewers recommend Travertine Store

Company Reviews

Metrics

Info

4.6

Based on 831 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Phone:

0203 941 6101

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Travertine Store 5 star review on 25th August 2024

VALERIE ELLIS

Travertine Store 5 star review on 9th June 2024

PAULA EDWARDS

Travertine Store 5 star review on 20th October 2023

REX DURHAM

Travertine Store 5 star review on 9th December 2022

KATIE LEE

Travertine Store 5 star review on 12th December 2021

Customer

Anonymous

Anonymous // 01/01/2019

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“Excellent service. Notified immediately when order would be delivered & full information on any requirement s.”

Helpful Report

Posted 9 years ago

“Order process - quick and straightforward; discount applied. Email communication - clear and prompt. Delivery - timely driver contact. Goods delivered in excellent condition. Product - nice travertine; value for money. A nice company to do business with. David, Wimbledon.”

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Posted 9 years ago

“I've now bought several different tiles from Travertine Store and they have all been fantastic value and look great The cream silver marble is really impressive in our bathroom and was great value we also have the premium travertine and cappuccino marble all of it is much cheaper than elsewhere and the quality is superb We had a few broken tiles during the delivery and they were replaced with no fuss.”

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Posted 9 years ago

“Great quality stone quick delivery& no breakages will be using this company again”

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Posted 9 years ago

“Spot on loveley”

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Posted 9 years ago

“We purchased honed and filled travertine tiles online and everything went smoothly. There was small number of breakages though but we already ordered extra so will use these for cuts. Overall very happy with our purchase.”

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Posted 9 years ago

“After ordering a sample, which I would recommend, I ordered the tiles I required with Monika, and she got the correct tile from my sample order. Although I had a problem with the delivery, Monika, rang me, the next day, and told me she would have the situation sorted by lunchtime the following Monday, to which she had arranged for the replacement tiles to be delivered. I got them at 9.30 and I am looking forward to laying the tiles. I WILL recommend Travertine Store, and as a salesman myself, will always recommend people to ask for Monika, as she was polite and reassuring that the order would be completed. THANK YOU MONIKA and Travertine Store”

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Posted 9 years ago

“I have purchased Ivory travertine from Travertine Store and i cannot be pleased more with the quality and service. Highly recommended.”

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Posted 9 years ago

“Good product and service at the right price”

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Posted 9 years ago

“Ordered 8Mtrs of slate. Should have received 89 off 300mm x 300mm tiles - received 87. 5 of which were broken. Quite loosely packaged on a pallet. Package them better and I'd have no complaints. Will use again though.”

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Posted 9 years ago

“Excellent service”

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Posted 9 years ago

“Good so far,have ordered a large quantity and got contacted to say there was not enough in stock but should have them in 2-3 weeks. Prompt response and the delay is fine, just hope the service continues. Samples were provided quickly.”

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Posted 9 years ago

“I ordered the white Carrera marble tiles. The process was very efficient from start to finish. No tiles were broken as the packaging is fantastic, however having to dispose of the pallet myself could have been a problem if I hadn't had help from my builders. The tiler I hired was excellent ( from A,Rica builders) & the tiles look beautiful”

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Posted 9 years ago

“Slick customer service and the most competitive price I could find for black slate tiles. Efficient delivery, very small extra charge for next day arrival. Instructions for any damage to delivery on arrival very clear and unambiguous. Impressive and very pleasant and helpful staff when I rang with a query. Also email query re. my potential purchase answered very promptly. My only slight criticism now tiles are laid is that the "black" is a mid-grey and lighter than the tiles I wished to match. However, for the price, I am quite satisfied. Thank you very much.”

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Posted 9 years ago

“Tiles look great, am looking forward to seeing them fitted. The hauliers tipped a pallet over during delivery breaking many of them, but they were quickly replaced, within 2 days. Monica was very helpful throughout. Would definitely use them again.”

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Posted 9 years ago

“Easy to order, prompt and efficient delivery”

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Posted 9 years ago

“Unable to comment on the quality of the tiles as we have not yet received them. Apparently the tiles were dispatched 07/08/15 but they are not being delivered until 17/08/15. I only discovered this because I had to ring the haulage depot myself and then wait for someone to ring me back with a delivery date. I was on the understanding that the haulage depot would ring me within 1-4 days to deliver the tiles. I am most disappointed with the poor customer service.”

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Posted 9 years ago

Many thanks for your feedback. We have checked with the transport company why this delivery has taken so long . They advised that they called twice to book in a delivery date and left messages (10.08.15 & 11.08.15) in each occasion. Once our offices were notified of delivery failure, we took immediate action and now we believe the goods have now been delivered.

Posted 9 years ago

“Outstanding customer support - thanks Monica!”

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Posted 9 years ago

“Ordered ALOT of tiles and they arrived within 3 days. We did have trouble getting the large delivery van down our lane which took quite a few phone calls to get a solution and the issue resolved but we did get there and always felt the delivery team were doing their best to sort the situation out with good communication. Tiles look fab but not on the walls yet so fingers crossed!”

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Posted 9 years ago

“The tiles look nice now that they are down , but there are a lot of as i call it , big veins in the tile that make them week and break easily . I do not tile much so i do not know if this is normal , with this type of Travertine tile . I have had to be careful when laying the tile , not to put to much pressure on them or they just break . Like i said , i do not tile much so i dont know if this is normal , They do look nice , once down .”

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Posted 9 years ago

Many thanks for your feedback. Normally the travertine do not have veins as in the marble and they would not break easily. We do not have any reported issues with this kind of problem, if you can kindly get in touch with more information, we will look into this.

Posted 9 years ago

Travertine Store is rated 4.6 based on 831 reviews