Travertine Store Reviews

Name: Travertine Store
Address: Low Gate Lane, Boston, Boston
Rating: 4.57

4.6 Rating 898 Reviews

89 %

of reviewers recommend Travertine Store

Company Reviews

Metrics

Info

4.6

Based on 898 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone

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Phone:

0203 941 6101

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Travertine Store 5 star review on 25th August 2024

VALERIE ELLIS

Travertine Store 5 star review on 9th June 2024

PAULA EDWARDS

Travertine Store 5 star review on 20th October 2023

REX DURHAM

Travertine Store 5 star review on 9th December 2022

KATIE LEE

Travertine Store 5 star review on 12th December 2021

Customer

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I brought the Chinese black slate - they were half price compared to other suppliers - quality of the product absolutely. Monika who took my order was extremely helpful with all the questions I asked - delivery turned up bang on time as requested. Overall would highly recommend and I will use them again.”

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Posted 10 years ago

“wouldnt use again, unless they changed haulage company that they use, first delivery they just turned up at house with no contact,so we were at work second attempt they had broken half the tiles which they were aware of when delivered as driver admitted they were damaged, then they later lied to tile company about the damage so our replacements then got cancelled. we got there in the end thanks to travertine direct. but as i said they were let down completely by PGS global logistics.”

Helpful Report

Posted 10 years ago

Dear Customer, Many thanks for your feedback. We have received your comments and forwarded to relevant departments to make sure this does not happen again. We apologise for the inconvenience caused by our transport company.

Posted 10 years ago

“Fantastic and beautiful product. Delivered by a friendly and helpful driver. Would be happy to recommend :-)”

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Posted 10 years ago

“Although I have not yet had the floor tiles delivered, the product evidenced by the samples was excellent and the best value for money. The first contact was with Monika who provided an excellent customer facing service. Monika provided all the information required in a knowledgeable, clear and concise manner. You want to hold on to Monika, if the word gets out how good she is, she will be poached. I got the introduction to your firm via my daughter, who had bought similar tiles from you. Kate also remembered how good Monika was. Companies often lose sight of how important it is that the first contact leaves a good impression. I am looking forward to the delivery and will certainly be a repeat customer. Best Regards, Tony Latham”

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Posted 10 years ago

“good deliver on time i am happy with the service i would recommend it.”

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Posted 10 years ago

“Great tiles at a great price. Very quick delivery too”

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Posted 10 years ago

“Excellent service and delivery. Good quality tiles at a great price.”

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Posted 10 years ago

“I thought the tiles were good value for money.They were well packaged and arrived on time.”

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Posted 10 years ago

“Excellent service from this Company. The Carreras marble tiles are stunning and I am absolutely delighted with my first experience of ordering tiles online. The whole process was excellent including the customer service from Monika and Martha. There was a small problem which was resolved immediately in a friendly and efficient manner by Monika. If you are unsure of ordering online Don't be. It's the best decision I made when choosing my tiles. Price was excellent as well. Thank you all at Travertine.”

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Posted 10 years ago

“Tiles arrived on planned day and look good quality. Haulier struggled to offload from truck due to weight on pallet, which eventually broke. He would not have managed on his own. Have not unbanded all packs yet but have noted that at least one has broken due to the rough handling.”

Helpful Report

Posted 10 years ago

Hi, Thank you for your message. We checked this order and it was just 10 m2 of goods (approximately 300kgs). Normally this weight is not considered very heavy considering that our pallets usually come around 1000Kgs. Also after speaking to the transport company, they do not report any issues. If you have any more queries or recommedations, please do not hesitate to contact us

Posted 10 years ago

“Monika was very helpful when advising about the tiles, the delivery was quick and easy , recommended to anyone looking for tiles..”

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Posted 10 years ago

“Great item great service A*”

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Posted 10 years ago

“My previous experience of looking for tiles has been view several different places to get an idea of quality and having found the product find the best price. I have never before bought tiles on the internet as I wondered what the quality would be like and whether the tiles would arrive intact and with even edges. I took advantage of the free samples and decided to use the discount voucher, spoke to Monika on the phone and she worked out the required extras ie adhesive, grout and sealant. What a star she is!! Delivery was excellent just in the lane just outside our gate and the delivery guy was very helpful while I checked for any damage. Showed the tiles to several of my friends and they were very impressed. The cost of the Travertine tiles were approx half of elsewhere. One friend who had fitted out his kitchen with ceramic tiles said it cost him the same as mine approx £540 but was about a third the area of mine (19 /M2) and that included delivery!! So if you are a internet first timer give it a try I certainly wasn't disappointed. Can't wait until they are fitted.”

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Posted 10 years ago

“Excellent service, product and price. Would recommend and use again in the future.”

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Posted 10 years ago

“I have just taken delivery of 44 sq m of travertine tiles. As far as I can tell the tiles are fine though we have not yet looked closely at them. However the poor chap who delivered them had a major struggle with the biggest pallet. His pallet trolley is not powered and it took three of us to push it up the slight slope of the footpath onto the driveway. A good job my wife is fit! I suggest smaller pallets or a powered trolley.”

Helpful Report

Posted 10 years ago

Hi, Many thanks for your feedback. Apologies that you have had issues with your delivery. Some pallets are heavy unfortunately however still within the allowed legal limit of 1000 Kgs. If there is uneven surface at the delivery site, these problems may occur. We have also passed this message to our transport network as a suggestion to improve their service.

Posted 10 years ago

“Prompt delivery, the local delivery company used kept me well informed. The stone arrived in the correct quantity and undamaged. Very happy.”

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Posted 10 years ago

“Very friendly and helpful team. The stone samples were the same good quality as the stones. Standard delivery done in 3 days and the stones are just beautiful. I am happy with my choice.”

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Posted 10 years ago

“I cant fault a thing, I found the service you provided excellent. Everything you stated would happen with my purchase went without a hitch. Your customer service was Ai, Monica constantly kept me informed of my orders progress. I would definitely recommend you to others and will certainly purchase from you again. Best regards C.Batty”

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Posted 10 years ago

“Tiles delivered on time, checked boxes for damage, without taking them all out the delivery appears to be fine Many thanks Mr White”

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Posted 10 years ago

“The website was easy to use, samples arrived quickly and helped me make my decision. When it came to ordering I called with a few questions and was given helpful information that allowed me to place the order online. Delivery was quick, tiles are of a high quality and exactly as I expected (Silver Tumbled Travertine). Overall I'd highly recommend this company.”

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Posted 10 years ago

Travertine Store is rated 4.6 based on 898 reviews