Second time I have used you - this time was a poor experience. I had to complain to the uk part as the Georgian agent was poor she was then replaced. This improved the service however the main problem is using an agent to book for three countries - she had no knowledge on Armenia/ Azerbaijan and had to keep going back and forth to the third parties in these countries. Similarity for the itinerary suggested for these countries I shared it on a Facebook group and was given advice that it was not in the best order for wasting time/ travel - this was disappointing as she should be the expert. I don’t think you should have agent using third parties for other countries - I had to go back and forth 9 times until the itinerary was correct. I had to do a lot of my own research for this trip and felt like all the agent did for me was book it- there wasn’t much advice!
Helpful Report
Hi Emily, many thanks for your repeat custom and your feedback regarding this second booking with us. As you know, we have taken this up with our partners in Georgia and are seeing where improvements can be made. We have many, many people travel to the region with our local experts' help across all three countries and we receive very positive feedback on their travel experiences so please do let us know how your trip goes as we would love to hear! All the best, the TravelLocal team
travellocal.com is rated 4.90 based on 386 reviews

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