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travellocal.com Reviews

4.9 Rating 484 Reviews

98 %

of reviewers recommend travellocal.com

Company Reviews

4.9

Based on 484 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.7 out of 5

About travellocal.com:

We help you to create tailor-made holidays your way, with carefully selected local experts based in over 90 destinations worldwide. Since 2012 we have scoured the globe to find these expert companies - entrepreneurs and innovators from Argentina to Zanzibar and many countries in between.

They know your destination better than anyone. They use that knowledge to craft unforgettable trips, unique to you, that combine your ideas with their local knowledge and contacts, to bring the world to life.

You get a better, more authentic holiday experience and they get a fairer deal. And for peace of mind, we are members of ABTA and your booking is 100% financially protected.

These are reviews of the TravelLocal website and booking process. For reviews of the trips our customers have taken, please go to the TravelLocal website.

Visit Website

Email:

jo.rance@travellocal.com

Location:

Runway East,
1 Victoria St,
Bristol
South Gloucestershire
BS1 6AA

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travellocal.com 5 star review on 6th February 2023

travellocal.com 5 star review on 25th June 2020

Marzenna Czubowicz

travellocal.com 5 star review on 25th June 2020

Marzenna Czubowicz

travellocal.com 5 star review on 24th March 2020

travellocal.com 5 star review on 10th February 2020

John And Sylvia Cook

travellocal.com 4 star review on 9th February 2020

travellocal.com 5 star review on 14th November 2016

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We enjoyed a wonderful trip to Oman booked via TravelLocal. The booking process was very easy, the local Omani company was very responsive and proactive in their communication, and the trip went seamlessly. We really felt booking directly with a local Omani company made a big difference, not only in terms of value for money but also in terms of how authentic our trip was. Thank you TravelLocal, we'll be coming back!”

Posted 4 years ago

Hi Samantha, thank you for taking the time to leave us such a lovely review! We're so pleased to hear that you had a great holiday with us, and that you felt that our way of doing things resulted in a better value and more authentic trip. We look forward to hearing from you for any future travels! All the best, the TravelLocal team

Posted 4 years ago

“Great Planning.excellant facilities,food ,lodges.Massai lodge was a great experience.wonderful”

Posted 4 years ago

Many thanks again for your reviews Shaku. It makes our job worthwhile knowing that our valued clients have such special travel experiences around the world. Do stay in touch for any future travels! All the best, the TravelLocal team

Posted 4 years ago

“We were a group of 8 family members to travel to Tanzania.Amanda worked with me to plan this trip to my satisfaction.She gave suggestions where I needed and we planned a wonderful trip.All of us were very happy with accomodations,food,jeeps,knoledgable drivers,price of tour. I highly recommend Travel Local for trips to Africa.Very promptly, Amanda or Shellye ,both answered any questions I had . Thank you very much to all at Travel Local”

Posted 4 years ago

Hi Shaku, thank you so much for this lovely review. We're thrilled to hear that you and your family had a wonderful time in Tanzania thanks to our excellent local partners out there! All the best, the TravelLocal team

Posted 4 years ago

“Have used Travelocal twice and everyone connected has always been helpful, responsive and knowledgeable. Its great to be able to build a holiday that suits us while using people local to where we are traveling.”

Posted 4 years ago

Hello, thank you very much for leaving us such a lovely review! We really value your repeat custom with us and hope to be able to help you put together many more exciting travels in the future! All the best, the TravelLocal team

Posted 4 years ago

“Rapid response from Craig in Borneo with great understanding of what we wanted for our trip from the outset. No problem to change our itinerary slightly and add an extra activity we discovered after our initial request and good price! Have every confidence the trip will be as great as the service we have received so far! Thank you”

Posted 4 years ago

Hi Jane, thank you for this lovely review. We are so pleased that Craig just got exactly what you were looking for and that you were able to benefit from the flexibility of our tailor-made service. You can expect Craig to be as supportive and helpful during your trip as he has been throughout the planning. We wish you a fabulous time and hope to hear how you get on. All the best, the TravelLocal team

Posted 4 years ago

“We used Travellocal to book a family vacation to Costa Rica. Mariana, in the Costa Rican office was very knowledgeable and willing to work with us until the plans were perfect. Everything was taken care of and our vacation went off without a hitch. We had a wonderful experience. In fact, we were so pleased that we have booked another trip for this fall through Travellocal.”

Posted 4 years ago

Hi Dottie, thank you for your lovely review. We are so pleased that after an amazing first trip to Costa Rica, as arranged by Mariana, you’re ready to experience the delights of Costa Rica again! Mariana’s knowledge is invaluable and I don’t doubt that with her diligent planning you will have a wonderful experience during your upcoming trip. We would love to hear how you get on! All the best, the TravelLocal team.

Posted 4 years ago

“Rather than write a separate review i thought i would share an email sent to the Travel local team that sums up my views: I just wanted to express how impressed I was with Ecole travel in Costa Rica and their representative Maria. I have just paid a deposit for a 19 night tour and she has been patient and knowledgeable throughout. To put this into context we normally use high operators such as Audley, Cox and Kings, Reef and Rainforest and Scott Dunn and have stayed in some of the most iconic and famous hotels in the world. But we now want to change it down a notch and go for simpler, off the beaten track and ecological locally owned properties. We are also monumentally antisocial towards other tourist and want an immersive and totally local feel to our trips. Maria just “got us” from the outset and didn’t try and up-sell at all and stuck 100% to our budget (bar a couple of quid). The advantage of liaising with someone who lives in county compared to someone who may have backpacked once or twice and completed a free “familiarisation visit” AKA ... "free holiday" ... is honestly like night and day. Very refreshing indeed. If the trip goes well then we will be back to Travel Local and ditch the high end operators who demand at least 2-3 times the cost. Thank you, the idea behind Travel Local is amazing, fingers crossed it surges this competitive market!”

Posted 4 years ago

Hi Gary, thank you immensely for your supportive review! Maria does an exceptional job in Costa Rica and we are sure you will feel the same way during and after your holiday. Do get back to us with your stories from your travels. All the best, the TravelLocal team.

Posted 4 years ago

“Have you ever stared at the television, or out the window of a car or train and just wished you could go on holiday. Not one where lie on the beach all day and drink all night only to return to the beach or pool the following day. An action holiday where every day is different but just the way you want it. Where you travel as far as you want through a country with a local guide. Where you get to try the various local foods in different regions of that country. Travel Local does not have all the answers as no single company could. They couldn’t know all the best and places to eat in all the cities in the world. They realise you need local input in order to get the best holiday. What they do have, are links or connections with specialist holiday organisers in many countries around the world. It’s that local knowledge that makes all the difference. They don’t rely on what was popular last year and hope for the best for your holiday. They ask what you are interested in, where you want to go, and then fill in the details. I can strongly recommend Travel Local to organise your holiday.”

Posted 4 years ago

Hi Tom, thank you for the lovely review! It's great to hear that you benefited from our local experts knowledge of their destination - we really do believe this makes all the difference to a trip! All the best, the TravelLocal team

Posted 4 years ago

“Just returned from a wonderful trip to Jordan all organised by Travel Local. Speed & ease of booking were sensational from both UK & Jordan before i arrived in Amman; then it just got better!! The tour was organised on the basis of one on one which really did happen with a dedicated driver 24/7 plus expert guides at all the locations visited. I can only highly recommend this group for any trips you are contemplating.”

Posted 4 years ago

Hi Roy, thank you so much for this lovely review. Again, we're so pleased to hear that you had a great trip thanks to our wonderful partners in Jordan. Please do get in touch again for any future travels - we'd love to hear from you! All the best, the TravelLocal team

Posted 4 years ago

“We have just booked a trip to Costa Rica next February. We have had AMAZING service from TravelLocal via their local agent in Costa Rica. Mariana was able to accommodate our requests and make recommendations to add value to our trip. We were able to email back and forth despite the time differences and she responded immediately the next day. We were very particular about some aspects of our trip and she was able to arrange these. We stumbled across TravelLocal on the internet and I love the idea of supporting local agents and communities in their own countries. But its a win:win because the local agents know their country far better than an anonymous agent sitting in an office in the UK so we learnt of things to do and places to go that we hadn't even thought of. I would definitely (in fact I already have) recommend TravelLocal to others.”

Posted 4 years ago

Hi Fiona, wow what a lovely review - thank you! Mariana is a real superstar, and as you’ve discovered, is very well placed to accommodate your ideas and requests. We love your passion for supporting our amazing local agents and are so pleased that you have benefited from Mariana’s local knowledge to discover exciting places for your trip! Thank you for spreading the word on our new approach to travel! We wish you a fantastic time in Costa Rica. All the best, the TravelLocal team.

Posted 4 years ago

“Love the ethics of this company...Have just booked to go to Costa Rica and having read quite widely about possible internal travel have been delighted to have help to plan exactly what we want to do. The concept of local people and local knowledge makes perfect sense.”

Posted 4 years ago

Hi Ros, we love that you love our ethics and what we do! It is wonderful that with your ideas and Maria’s expert local knowledge she could craft the perfect trip for you. We wish you a truly memorable experience, do let us know how you get on. All the best, the TravelLocal team.

Posted 4 years ago

“VERY IMPRESSED WITH THE SPEED AND EFFICIENCY OF MY ENQUIRIES .I WAS GOING TO USE A BIG NAME AGENT TO BOOK MY TRIP ,BUT THIS COMPANY SEEMED TO KNOW ALL THE ANSWERS AND HAVE BOOKED AN IMPRESSIVE 14 DAY BESPOKE TOUR”

Posted 4 years ago

Hi Jonathan, many thanks for taking the time to leave us a review. We're really pleased to hear that you've enjoyed our service so far. We do believe that local knowledge makes a world of difference in comparison to the more traditional travel companies, glad you agree! Have a great trip when you go. All the best, the TravelLocal team

Posted 4 years ago

“Laura & Vicky have helped us put together our perfect itinerary for our trip to Argentina. Quick to respond to any questions and had plenty of suggestions for what to include. The price was also competitive. I have no hesitation in using them again or recommending them to others.”

Posted 4 years ago

Hi Sarah, thank you for your review! Laura and Vicky are exceptional and are very helpful whilst you are online and on the ground as we are sure you will experience on your trip. All the best, the TravelLocal team.

Posted 4 years ago

Hi Sarah, thank you for your review! We are so pleased that Laura was helpful in crafting your perfect itinerary. She will be more than happy to continue to share her amazing suggestions with you, don’t hesitate to ask if you would like any local tips on must try food, hidden restaurants etc… We wish you a very memorable trip, please do let us know how you get on. All the best, the TravelLocal Team.

Posted 4 years ago

“Our itinerary has been planned with our involvement and we've got exactly what we would like. They adapted it to suit our needs & budget.”

Posted 4 years ago

Hi Susan, thank you for your review. It's great to hear that you really felt our local experts in Rwanda listened to and matched your requirements when putting together your itinerary. We hope you have the most amazing time when you do travel with us. All the best, the TravelLocal team

Posted 4 years ago

“So Far So Good. Booked our adventure to Jordan through travel local and Enjoy Jordan. The itinerary looks good, the process was easy and changes made with ease and patience on their part. We do not travel until 2020 so the final result is not known but every confidence that all will go well.”

Posted 4 years ago

Hi Robert, many thanks for taking the time to leave us a review. We're so glad to hear that you've enjoyed the trip planning and booking process with our wonderful local experts out in Jordan. We hope you have a great trip when you go next year - do stay in touch! All the best, the TravelLocal team.

Posted 4 years ago

“Very responsive, informative and helpful team - either on the phone or via e-mail. If my trip to the Philippines goes as smoothly as the planning it'll be an absolute pleasure...let's see!”

Posted 4 years ago

Hello Brett, we are very grateful for your review and are very glad it was a smooth ride throughout the process for you. All of us here are sure that your holiday will be as smooth as the planning and hope you enjoy your time in the Philippines. All the best, the TravelLocal team.

Posted 4 years ago

“An awesome team, that is so helpful & understanding & meticulous, would use them on every holiday”

Posted 4 years ago

Hi Shahid, many thanks for taking the time to leave us a review. We're thrilled that you were pleased with our service, and that we have been able to put together your trip to South Africa. Do let us know how it goes. All the best, the TravelLocal team

Posted 4 years ago

“This is the second time I have used a local travel agency for a bucket list trip to a new continent and I am sold on the concept. With travellocal.com, you start with an agency from the UK that assesses your request and places you with a local agent that they have vetted. You then work with a local company that customizes your trip until you are satesfied. Couldn't have been better.”

Posted 4 years ago

Hi Denise, we're really pleased to hear that you are on board with our concept and business model! We look forward to hearing how your trip to Morocco with us goes. All the best, the TravelLocal team

Posted 4 years ago

“Using travellocal for our trip to Vietnam was awesome! The communication with our local travel operator worked so well and they made several changes to our itinerary when we asked them too. They also helped to come up with other ideas that we hadn't thought of. I was also pleasantly surprised at the price of the trip considering we really didn't have to organise much ourselves.”

Posted 4 years ago

Thank you for the fantastic review! It's great to hear that our partner's suggestions made a big difference to your itinerary for Vietnam and also that the price was better than expected! We look forward to hearing your stories after you have travelled, all the best, the TravelLocal team

Posted 4 years ago

“I think the concept is excellent and I couldn't have been happier with Sole, who pulled together our wonderful itinerary in Costa Rica. Sole took into account my disability when putting the activities together too. I also decided to book my flights and spoke to the UK Travel Local team who were lovely and made the process really simple. I'm yet to go on my trip, but for now I am delighted with the service and cannot wait! Thank you!”

Posted 4 years ago

Hi Louis, thank you for taking the time to review us and for your kind words! We are so pleased that you like the concept and found the process so simple. It sounds like Sole’s amazing local knowledge has been invaluable in tailoring a trip to perfectly suit your requirements. Sole and team really are amazing and will be on hand throughout your time in Costa Rica to ensure you have the most memorable experience. You will have to let us know all about your trip! All the best, the TravelLocal team.

Posted 4 years ago

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travellocal.com is rated 4.9 based on 484 reviews