Traditional Beams Reviews

4.89 Rating 817 Reviews
99 %
of reviewers recommend Traditional Beams
Merchant Metrics
Shipping & Delivery
delivery methods
Courier
average delivery time
Next Day
on-time delivery
98%
accurate and undamaged orders
97%
Customer Service
communication channels
Telephone, Email
queries resolved in
Under an hour
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Lovely colour but splits in only one half of the face make this unusable. I understand that wood has natural imperfections but this piece should never have been used. I also asked for the item to be delivered to a safe place (rear outbuilding)and it was left in the garden.
Helpful Report
Posted 10 months ago
Hello Anthony.

We are very sorry you are not satisfied with the product. We are experts in the oak beam industry and your photos show exactly how the beam should look if air dried and it also looks how we advertise the beams on our website. We feel we make it very clear what the customer is buying.

Although we have a returns policy where we allow customers to return their beam if they change their mind we do ask customers not to install/use the beam if they are unhappy with how it looks and wanting to return it and we ask it is returned in the condition that it was delivered.

As oak is a natural product there is no guarantee where cracks will appear. Each piece is unique and cracks like this can not be treated as defects.

On the other hand we will look into the delivery not being left in a safe location and apologise for this.

Thank you
Posted 10 months ago
Bad service! Beam is nice but the fixings are a joke! not safe to use! especially if you have children! very short screws for wall! our builder refused to attache it as health and safety risk! so now having to shop around for something suitable and safe! Very dissappointed!!!!!
Helpful Report
Posted 1 year ago
Hello Kinga,

Firstly let me apologise for the inconvenience. I am really disappointed to hear you think our service is bad just due to the fact you didn't think the screws were adequate. We put so much effort into our customer service and aim to offer nothing less than exceptional customer service.

We understand your concern about the screws and appreciate they may not look as strong as they actually are. We go with the manufacturers guideline on the brackets for the weight it can hold and we have never had a problem with beams not being secure enough once installed. Their look may be deceiving. We also state that these screw can only be used on masonry walls or where timber uprights can be located, otherwise they will not be suitable. Unfortunately it is impossible for us to supply screws that work with every scenario and in other case it may be that other types of screws will need to be purchased yourself.

I hope this clears things up. and if there is anything else we can help with then don't hesitate to get in touch.
Posted 1 year ago
Beam had lots of large cracks more than we would expect after drying process But main issue is the brackets given the weight of the beam they were not very substantial and are 1mm thinner than holes in beam, so beam slips away from wall as nothing to hold it in. Was fitted with two friends both tradesmen who know what they are doing, so followed fitting instructions exactly Very disappointing
Helpful Report
Posted 1 year ago
Hello John,

We are very sorry that you feel the screws and beam were not adequate.
This is the first bad review this year in regards to the quality of the beam and fixings so it comes as a bit of a shock to us and we are very disappointed we did not meet your expectations. Our customer satisfaction is important to us.

Firstly we do recommend waiting around a week before install so that the beam can acclimatise to your room temperature to reduce movement and make sure you're happy. The beam should crack during this process but not a huge amount. If you feel your beam has cracked more than it should we would be more than happy to take a look if you send us some photos to info@traditionalbeams.com so we can check this out. We would replace a beam if it has cracked a substantial amount more than it should.

The screws have to be slightly thinner than the holes so that the beam fits over them however it should not be falling off. Did you fit to a masonry or timber stud wall? Sometimes if you fit to a plasterboard wall with a cavity behind there is nothing for the screws to hold onto and this can cause them to drop.

We are very sorry again for your disappointment.
Posted 1 year ago
Traditional Beams is rated 4.89 based on 817 reviews