Anthony Williams
Lovely colour but splits in only one half of the face make this unusable. I understand that wood has natural imperfections but this piece should never have been used. I also asked for the item to be delivered to a safe place (rear outbuilding)and it was left in the garden.
Helpful Report
Posted 1 year ago
Hello Anthony.

We are very sorry you are not satisfied with the product. We are experts in the oak beam industry and your photos show exactly how the beam should look if air dried and it also looks how we advertise the beams on our website. We feel we make it very clear what the customer is buying.

Although we have a returns policy where we allow customers to return their beam if they change their mind we do ask customers not to install/use the beam if they are unhappy with how it looks and wanting to return it and we ask it is returned in the condition that it was delivered.

As oak is a natural product there is no guarantee where cracks will appear. Each piece is unique and cracks like this can not be treated as defects.

On the other hand we will look into the delivery not being left in a safe location and apologise for this.

Thank you
Posted 1 year ago
Traditional Beams is rated 4.89 based on 880 reviews

Start Your Free Trial Today

Send 400 review invitations for FREE!

Activate Your Account

Book your activation call by clicking the button below. Or call us now on 0116 350 0610 . Book a Call

Alice, Customer Support

Start Your Free Trial