Trade Paint Direct Reviews

Name: Trade Paint Direct
Rating: 4.53

4.5 Rating 1,037 Reviews

87 %

of reviewers recommend Trade Paint Direct

Company Reviews

Metrics

4.5

Based on 1,037 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Telephone

Trade Paint Direct 5 star review on 6th March 2026

Mick Ryan

Trade Paint Direct 5 star review on 19th January 2025

Peter Kormylo

Trade Paint Direct 5 star review on 26th February 2021

Helen Brown

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately not a good review as we have just received our delivery of Owatrol Decking Paint and Trade Paint Direct has despatched the WRONG COLOUR. As our decking areas are already painted with Owatrol BARK BROWN, this was the colour we wanted and the colour we ordered and the colour quoted on all our paperwork from Trade Paint Direct, however, we have just taken delivery of Owatrol DARK BROWN. Maybe an easy mistake to make but not acceptable to us, particularly as we have a Tradesman coming next week to do this work. We are now hopeful that Trade Paints Direct can quickly remedy their error, however when telephoning their Sales Team, a recorded message merely asked to send an e-mail or leave a message. We would have liked someone to pick up the telephone and speak to us. Meryl Nicholls”

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Posted 4 years ago

“sent wrong item.”

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Posted 4 years ago

“My order didn't arrive and I had someone else's paint by mistake”

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Posted 4 years ago

“I thought I'd give Trade Paints Direct a go as they seemed to be offering the best price for the paints I wanted, particularly with a discount code which when entered going through checkout had made a reduction. However, when it came to finalising payment the full price without the reduction was payable. At this stage I thought, oh well, I'll go ahead to save me placing another order with another online supplier only to find 1 of the paint quantities had been altered to a reduced quantity (2.5 ltrs instead of 5 ltrs). I emailed them to point out the error. They then emailed back saying they didn't have 2 the larger paint quantities on my order in stock and they were charging me for the error on their system ? Therefore, they couldn't really complete most of my order. I emailed them back straight away (this seems to be the only way to communicate)to say not worry please could I just have a refund for my entire order only to be told that they have already mixed the remaining paint on my order and that they were charging me for this ? Surely, having realised they couldn't supply most of my order you would have thought they'd communicate that first and let you know so you could make a decision ? Not the sort of people I like doing business with, suffice to say I won't be coming back to Trade Paints Direct. Avoid !”

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Posted 4 years ago

“Been waiting 6 days for delivery of an order. Hermes are hopeless, why anybody uses them is beyond me.”

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Posted 4 years ago

“I didn’t hear anything for six days so chased them up with many messages & emails. They finally replied that there had been a delay at the supplier but it was on its way. It wasn’t and didn’t arrive for another 6 days! Will not use them again.”

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Posted 4 years ago

“Placed order Friday 8th October and paid £213.42. It is now 12th October and still have not received any delivery details or a proposed delivery date or any correspondence other than an invoice at time of order.”

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Posted 4 years ago

“Ordered on the 2nd of September finally received package today 13th of September @5-45 and that’s after paying extra for delivery find this unacceptable and will not be using your company again. I suggest you find a different courier who can give you a better service”

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Posted 4 years ago

“Was told 5 days for delivery it is now 10 days still not received paint.”

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Posted 4 years ago

“No idea when product will arrive - could do a lot better at managing customer expectations around delivery time.”

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Posted 4 years ago

“Unfortunatley I'm not impressed. The tracking system did not function correctly so I missed delivery. Collected it myself from Royal mail depot and when opened I found can has 2 hefty dents in it. Packaging perfect so item was obviously picked by Trade Paint Direct knowing was damaged. I guess we live and learn.”

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Posted 5 years ago

“Paint arrived however tried to contact customer service several times with no luck which was very frustrating”

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Posted 5 years ago

“Purchased on Friday 19 February 2021, still not delivered on Tuesday 2 March 2021. There was no communication about backdated stock or late delivery, I had to request an update. Average delivery in 3 days is stated on their website, not I’m my case!”

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Posted 5 years ago

“Haven’t received my order yet and was sent a tracking number which isn’t recognised !”

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Posted 5 years ago

“Bad decision making and bad communication. Not customer centred.”

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Posted 5 years ago

“Product damaged on arrival (tin dented), advised company by email immediately of disappointment in having to accept damaged goods, but to date no response.”

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Posted 6 years ago

“Very slow service with poor communication.”

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Posted 6 years ago

“My first order arrived two days later, excellent thought I. Placed a further order early June, still waiting....and waiting. I understand that there are supply and demand issues for everyone at the moment. However I would communicate with my customers and let them know what is going on as a matter of professional courtesy. Clearly you have no need or wish for my custom, or recommendation.”

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Posted 6 years ago

“Not impressed I ordered 4 cans of bedec paint and it took 3 weeks for them to send them I realize things take longer at the moment but when they delivered there were only two cans I emailed to say only two had been delivered and they said they would look into it I didn’t here anything so emailed again they said dhl had scanned them but not delivered both boxes and they would let me know when they hear from dhl three days later still not heard a thing Would not buy from here again”

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Posted 6 years ago

“18 days for my order to arrive? sheesh. You could do much better.”

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Posted 6 years ago

Trade Paint Direct is rated 4.5 based on 1,037 reviews