Trade Paint Direct Reviews

Name: Trade Paint Direct
Rating: 4.53

4.5 Rating 994 Reviews

87 %

of reviewers recommend Trade Paint Direct

Company Reviews

Metrics

4.5

Based on 994 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Trade Paint Direct 5 star review on 19th January 2025

Peter Kormylo

Trade Paint Direct 5 star review on 26th February 2021

Helen Brown

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“sent wrong item.”

Helpful Report

Posted 3 years ago

“My order didn't arrive and I had someone else's paint by mistake”

Helpful Report

Posted 3 years ago

“I thought I'd give Trade Paints Direct a go as they seemed to be offering the best price for the paints I wanted, particularly with a discount code which when entered going through checkout had made a reduction. However, when it came to finalising payment the full price without the reduction was payable. At this stage I thought, oh well, I'll go ahead to save me placing another order with another online supplier only to find 1 of the paint quantities had been altered to a reduced quantity (2.5 ltrs instead of 5 ltrs). I emailed them to point out the error. They then emailed back saying they didn't have 2 the larger paint quantities on my order in stock and they were charging me for the error on their system ? Therefore, they couldn't really complete most of my order. I emailed them back straight away (this seems to be the only way to communicate)to say not worry please could I just have a refund for my entire order only to be told that they have already mixed the remaining paint on my order and that they were charging me for this ? Surely, having realised they couldn't supply most of my order you would have thought they'd communicate that first and let you know so you could make a decision ? Not the sort of people I like doing business with, suffice to say I won't be coming back to Trade Paints Direct. Avoid !”

Helpful Report

Posted 3 years ago

“Been waiting 6 days for delivery of an order. Hermes are hopeless, why anybody uses them is beyond me.”

Helpful Report

Posted 3 years ago

“I didn’t hear anything for six days so chased them up with many messages & emails. They finally replied that there had been a delay at the supplier but it was on its way. It wasn’t and didn’t arrive for another 6 days! Will not use them again.”

Helpful Report

Posted 3 years ago

“Placed order Friday 8th October and paid £213.42. It is now 12th October and still have not received any delivery details or a proposed delivery date or any correspondence other than an invoice at time of order.”

Helpful Report

Posted 3 years ago

“Ordered on the 2nd of September finally received package today 13th of September @5-45 and that’s after paying extra for delivery find this unacceptable and will not be using your company again. I suggest you find a different courier who can give you a better service”

Helpful Report

Posted 4 years ago

“Was told 5 days for delivery it is now 10 days still not received paint.”

Helpful Report

Posted 4 years ago

“No idea when product will arrive - could do a lot better at managing customer expectations around delivery time.”

Helpful Report

Posted 4 years ago

“Unfortunatley I'm not impressed. The tracking system did not function correctly so I missed delivery. Collected it myself from Royal mail depot and when opened I found can has 2 hefty dents in it. Packaging perfect so item was obviously picked by Trade Paint Direct knowing was damaged. I guess we live and learn.”

Helpful Report

Posted 4 years ago

“Paint arrived however tried to contact customer service several times with no luck which was very frustrating”

Helpful Report

Posted 4 years ago

“Purchased on Friday 19 February 2021, still not delivered on Tuesday 2 March 2021. There was no communication about backdated stock or late delivery, I had to request an update. Average delivery in 3 days is stated on their website, not I’m my case!”

Helpful Report

Posted 4 years ago

“Haven’t received my order yet and was sent a tracking number which isn’t recognised !”

Helpful Report

Posted 4 years ago

“Bad decision making and bad communication. Not customer centred.”

Helpful Report

Posted 5 years ago

“Product damaged on arrival (tin dented), advised company by email immediately of disappointment in having to accept damaged goods, but to date no response.”

Helpful Report

Posted 5 years ago

“Very slow service with poor communication.”

Helpful Report

Posted 5 years ago

“My first order arrived two days later, excellent thought I. Placed a further order early June, still waiting....and waiting. I understand that there are supply and demand issues for everyone at the moment. However I would communicate with my customers and let them know what is going on as a matter of professional courtesy. Clearly you have no need or wish for my custom, or recommendation.”

Helpful Report

Posted 5 years ago

“Not impressed I ordered 4 cans of bedec paint and it took 3 weeks for them to send them I realize things take longer at the moment but when they delivered there were only two cans I emailed to say only two had been delivered and they said they would look into it I didn’t here anything so emailed again they said dhl had scanned them but not delivered both boxes and they would let me know when they hear from dhl three days later still not heard a thing Would not buy from here again”

Helpful Report

Posted 5 years ago

“18 days for my order to arrive? sheesh. You could do much better.”

Helpful Report

Posted 5 years ago

“Prices were reasonable, but the complete lack of information about the delayed delivery and the failure to respond to emails trying to chase the delivery, were unacceptable.”

Helpful Report

Posted 5 years ago

Trade Paint Direct is rated 4.5 based on 994 reviews