Hi Lee
I am so sorry to read there has been an issue, thanks for reaching out so we can of course get it sorted for you.
I can see from the messages my colleague has responded right away and asked if you would like some checked replacements or a refund. Please come back to us so we can get it sorted quickly for you.
Thanks Lauren
“Ordered brackets and a shelving system - they notified me that one type of item was not available and suggested a replacement - replacement not suitable despite my clear doubt.”
Hi Sacha
I am so sorry to read your review and hear that there was an issue with the alternative item.
We only offer alternatives to speed up the shipping process as very occasionally we are out of stock. You are of course always welcome to decline the alternative and wait on the original items.
You can also send back any unwanted items for free for a refund.
I hope your next order with us is a little more successful and we have the opportunity to get a 5 star review.
Many thanks Lauren
“I ordered a pair of quite expensive brass parliament hinges to allow a single French door to open fully back against a windowsill in a conservatory. They arrived quickly and I started to remove the old hinges. It was then I realised my stupidity as I had inexplicably missed that each door needed three hinges. I rang tradefit yesterday and spoke with Callie. Having described myself as a new moronic customer she went out of her way to help. I asked if they sold hinges in "threes". Some they do but not my model. Do they sell singles? "No, but let me check if we have any returns..." I said I would be happy to pay more than half for a single. On return she said there where no returns but she had talked to a colleague and proposed a solution. I won't say what it was to avoid a precedent being set for tradefit but it was brilliant. Happy Christmas!”
“Great quality product when it finally arrived. Took over a week after order for products to be delivered. Seemingly down to a system error but the only reason for 1 star off. Otherwise, great product and prompt customer service.”
