Hi John
Thanks for your feedback, firstly I am glad to hear the product was suitable and as advertised.
Apologies there was a one day delay with delivery, I can see you ordered on Thursday and your goods should have arrived Friday rather than Saturday. We do work really hard with our couriers to ensure deliveries happen on time and 98% of the time they do.
Sometime there are unexpected delays and I am sorry if this caused you inconvenience.
Thanks Lauren
“Partially sent the wrong items and the ones sent were partially without the screws/bolts to go with them!!
Rang them up though and they were very helpful (very nice lady) allowing to return for a refund . Would like to have given more stars but can't give three for acceptable when i got the wrong stuff!”
Hi Stevie
Once again I am so sorry about the issue, we have fully reviewed this item with our supplier and made some changes to avoid this happening again.
I am so glad to hear customer service were helpful and quick to get it sorted for you.
Hopefully next time we can get it right for you and earn the 5 stars!
Thanks Lauren
Hi Iain
I am so sorry to hear your delivery took so long to arrive, having checked the tracking it seems it was shipped the day you ordered and so I am looking into what caused the delay in delivery.
I have tried to call you today to discuss and left a message with my details if you would like to get back to me.
Thanks Lauren
“Ordered 7 x 300mm trickle vents and 1 x 400mm tickle vent. Got an email back confirming order. Items delivered the next day - 8 x 300mm vents.
Emailed Tradefit, they apologised and said the correct vent would be delivered next day. Later that day had a phone call to say they didn’t have stock so it would be within 3~4 working days before I received it. The correct vent was delivered and I went to site to fit, this part was broken………….
First time using Tradefit - the jury is out on whether I use them again. So disappointing”
Oh Alan, what a shame to hear you had such trouble with your order - especially with it being your first experience with us, I am so sorry.
I have tried to call you this evening and have left a message with my details, so we can talk through what happened and of course I would like the opportunity to put it right for you.
Please come back to me when you have a moment.
Thanks Lauren
“Ordered brackets and a shelving system - they notified me that one type of item was not available and suggested a replacement - replacement not suitable despite my clear doubt.”
Hi Sacha
I am so sorry to read your review and hear that there was an issue with the alternative item.
We only offer alternatives to speed up the shipping process as very occasionally we are out of stock. You are of course always welcome to decline the alternative and wait on the original items.
You can also send back any unwanted items for free for a refund.
I hope your next order with us is a little more successful and we have the opportunity to get a 5 star review.
Many thanks Lauren
Hi William
Thanks for your review.
I can see you placed your order on a Sunday evening, as stated on the website and on your confirmation your delivery date would have been Tuesday 31st October as you had missed the cut off for Monday. I can see the courier therefore delivered your parcel on time.
Thanks Lauren
“Misleading delivery information several times when their supplier was late delivering to their warehouse.
Original delivery was due on a Tuesday, parts arrived to warehouse Friday midday but Saturday delivery could not be guaranteed. Had 68mile round trip to collect and still not received the promised delivery cost refund.
However staff on phone pleasant and helpful despite some wrong information and warehouse manager very helpful”
Hi Richard
I am so sorry to read your review, I have tried to call you today to discuss a little further but it seems the number we have for you is incorrect.
Apologies again for the delay and problems you encountered when ordering, it really is not our usual service. I have processed the refund for the delivery charge today, I am sorry this took so long.
I am glad to hear you found the staff helpful, and I hope in future you get to see how normally orders are delivered on time without any issues.
Thanks Lauren
Customer Service Manager
“I paid more than half the cost of the item again in postage and the order (which I needed urgently) didn't arrive until five days later. This was the fault of Royal Mail rather than tradefit, but I was never given the promised explanation for the delay and would be very reluctant to place similar orders in the future: the process is just too unreliable and costly.”
Hello Adrian
I am sorry to read your review, I have tried to call you to explain but there was no answer.
As you had in fact ordered after our 5pm cut off on Thursday, your delivery was in fact due on Monday when Royal Mail delivered and therefore was not late I am afraid.
The £4.95 delivery charge is on all orders under £30 and we offer next working day if placed before 5pm, apologies for any confusion.
Thanks Lauren
“I ordered eight flush fit hinges that were a good price and arrived quickly. But unfortunately the hinges were mostly useless.
They basically didn’t hinge! The central pin was secured too tightly, resulting in the hinges being stuck fast.
The hinges were also tarnished on arrival. This was cleaned off with WD40 while trying to unstick the hinges.
On the positive side, the customer service was first class. No problems or quibbles on a refund. As a result I’d have no hesitation buying again from this supplier, but in all honesty I can’t give any more than a two star review.”
Hi there
Thanks very much for your honest feedback.
Once again I am so sorry there was an issue with these items, and let me assure you we are investigating with our supplier to resolve any issues immediately.
I am so glad to read it was sorted for you quickly, and that restored your faith in us! We look forward to your future orders.
Many thanks, Lauren
Hi James
I am sorry you feel we have communicated too much, you can of course opt out of any marketing emails but you may miss out on some great discounts.
We do feel its right to keep customers informed and so we always send a confirmation email, a shipping email so you can track your parcel and a VAT invoice for your records.
I will pass along your feedback.
Thanks Lauren
“The London brackets that I bought which were advertised to hold 27kg were so flimsy that they would be lucky to hold 10kg. You can easily bend them and with 5 of them on a 100cm shelf, it still flexed. The Homebase version of this bracket is about 10 times stronger.”
Hi Richard
I am so sorry to read your review, I have not had this feedback before regarding these brackets however whilst the weight limit is an indication please note consideration should be given to wall structure, fixing type, distance between brackets and weight displacement as this will affect the overall shelf weight capacity.
These brackets are also our budget/medium duty range and we do stock much stronger ones. You are more than welcome to send them back for a refund and I will investigate to ensure there is no quality issue.
Thanks Lauren
“Ordered two adjustable field gate bracket and hinge sets. Prompt and efficient delivery however the quality of the product was poor. Appreciate that these are for external use however the galvanising was rough, is bubbling and very patchy!”
Hi Stephen
Thank you for taking the time to give your feedback. I am glad to hear the delivery was prompt but sorry to read you were not 100% happy with the quality.
I would be more than happy to resolve with you and have left a voicemail with my details for you to call me back when convenient.
Thanks Lauren
“A LOT of Pieces were missing from my order, I called in got hung up on.
Can’t put my door handles on the door.
D
Very disappointed as I had new tenants arriving and couldn’t complete my project in time, I went and shopped at screw fix, what a waste of my money.
Called back and was put on hold and no reply waited 20 minutes”
Hi Misba
I have tried to call you today to sort out as I have had no prior calls from you or messages.
I am sorry to hear you have had issues with the handles and I would be more than happy to resolve any issue. Please come back to me, I have left my details on your voicemail.
Thanks Lauren
“Arrived promptly, the product was generally as described but the thread on the eye is very shallow and I suspect it may work loose and pull out which will be annoying and render the purchase useless.”
“100mm x 40mm internal door handles purchased; however the size is incorrect. The handles are shorter! Not great. False advertising. Can't be bothered to return as it would cost more in postage. Will order from a reputable company. Cheaper isn't always the best as is the case here. Not impressed.”
“The order was turned around quickly. I paid for next day delivery ordered on Thursday arrived midday Monday. No communication from DX delivery what so ever, I was told they attempted delivery on Friday no card was left. I was told by the delivery company they are not a courier but a business to business delivery service.”
Hi Andy,
Thanks for your message. We are so sorry to hear that you experienced issues with the delivery of your order.
DX currently handle our longer-length products and in general, provide a good service level (to businesses and consumers) but clearly, in this case, this was not so.
We have raised the issue with our DX account manager to try ensure that future orders are handled as effectively as possible.
We have refunded the carriage fee paid.
We do hope that this will not prevent you from using tradefit in the future.
Kind regards,
tradefit
“Doorstop was delivered prompted, and a nice little bag of sweets inside. However the door stop itself had this weird bit of plastic which points down seemingly in to the floor. no explanation of how the product is meant to work - do you cut the plastic bit off? Do you drill a hole for the pointy plastic bit. Haven't yet fitted them as can't work it out.”
Hi,
Thanks for your message. Apologies for the delay in responding to this. We apologise that the product and fitting information was not clear in this instance.
For this product, you will need to drill 2 fixing holes. One for the screw fixing and the other for the rubber piece. This will stop the product from rotating when in place.
Please do let us know at sales@tradefit.uk if you are not happy with the products / it wasn't suitable and we can arrange a refund for you.
We hope that this will help resolve the issue and that this will not prevent you from using tradefit in the future.
Kind regards,
tradefit
“I bought two shelf brackets. Purchase through the website was easy. Delivery was very quick.
The quality of the brackets, though, was quite poor. But, maybe it is only me that likes shelves to be level.
So, one star each for purchase and delivery, but none for the product.”
Hi Dean,
Thanks for your message. We are so sorry to hear that you experienced issues with the brackets.
Our customer service team have been in-touch (I think they left a message for you) to see if we can arrange some replacement products to be sent out or arrange a refund for you.
Please do let us know so we can get this sorted for you. You can email sales@tradefit.uk or call us on 0203 9242 988.
Kind regards,
tradefit
