Hi Lewis
Thank you so much for your feedback, glad to hear the items arrived quickly for you!
I am so sorry about the screw, I can of course get a replacement in the post for you if you still need it. Please come back to me if I can help further.
Thanks Lauren
“Ordered the soft close fittings, came with no instructions, I rang to ask for some and was sent a YouTube video for fitting instructions for something similar, but not the same! Not sure how it will work out, but not a great start…”
Hi Sarah
I am sorry to read your review. As we supply 'the trade' most of our basic products do not come with the instructions, especially when there are a number of applications.
Perhaps it would be best to ask a professional to fit or assist with fitting?
Thanks Lauren
“There was a long delay in getting the product and I had to call several times to chase it up as there was no communication telling why it was delayed also when I did call I was told it would be a few more days but nothing came .. when it did arrive it was perfect for the job and I would buy again and tell others”
Hi Samantha
I am so sorry about the delay and lack of communication. It really is not our normal level of service.
I have reviewed your account and the notes state that someone did try to call and emailed you regarding the delay as soon as you ordered and so apologies if the email maybe went to your spam folder.
I am glad the product was perfect for your job. I also hope in future you get to experience our normal speedy service.
Thanks Lauren
“Tradefit supply very good product at a very competitive price.
Delivery is normally very fast. Generally next day.
My last order however had a discrepancy.
I ordered 8 pairs of hinges. However the order was mismatched and I had 3 pairs that were of a thinner grade.
I phoned the next day to attempt to rectify,
Unfortunately there was no stock to send replacements.
I’m still in limbo , ,,,
As there isn’t an indication of when replacement hinges will be available so I have a complete set.
I have to hang 5 doors in the same location- so all the hinges obviously need to match.
So at present I don’t want start this job- so until I have a complete set of hinges I will have to wait.
…….”
Hi Robert
Thank you for your review, and I am so sorry to read there was an issue.
I have been trying to get hold of you this week to explain and get it sorted for you, I have tried to call a few times. I have left a voicemail with my details for you to come back to me when you have a moment. I would be more than happy to get it resolved with some correct replacements.
Thanks Lauren
Hi there
I can see you ordered on 5th February and your order was delivered on 6th as agreed.
There is a photo of delivery and the address is correct so please do contact us if there is an issue and we can sort out right away for you.
Thanks Lauren
“Item was claimed "delivered" but nowhere to be found. Tradefit then despatched a second item and next day 2 arrived. Tradefit excellent, their delivery people, not so.”
Hi Basil
I am so sorry to hear there was an unusual slight delay with your order. I am glad to hear our helpful team sorted it quickly for you.
Hopefully next time you will receive your order smoothly and quickly like the majority of our deliveries.
Thanks Lauren
“Service great but the product is rubbish.
Missing grub screw on one, lock mechanism and key function misaligned ex factory on all.
We had to spend a lot of time adjusting items to function.”
Hi Steve,
Thank you for making for the time to write this review, we appreicate all and any feedback.
I'm sorry you've had this issue. We would be more than happy to replace your faulty items for the correct ones.
You can contact our customer service team on: 0203 9242 988 or sales@tradefit.uk and we would get straight on recifying your issue.
Best wishes,
Alysha
Hi Fran
I am not sure what accessories you were after with your order of the, Architectural Surface Bolt but I would be more than happy to help you find any additional products you may need.
Give us a call, our team are here 08:30 - 17:30 and would be happy to help.
Many thanks, Lauren
“Delighted with quality of product and speed of delivery. The only issue was part of the order came adrift during transit and had to reorder one part. Perhaps a more robust packaging could be used to prevent loss.”
Hi Janet
Thanks for your feedback, I am so sorry to hear there was an issue. I have called today and left a message with my details.
Please come back to me when you can as I would be more than happy to replace and refund you for anything that was missing or damaged.
Many thanks, Lauren
Alison,
Once again I am so sorry there was an issue - we have raised an investigation with the supplier.
I am so glad we got it sorted for you quickly and your replacement works fine.
Many thanks, Lauren
Hi Oskar
Thanks so much for your feedback and I am glad to hear you were happy with the items and prices.
I can see you ordered 8am Tuesday and had your parcel by 11am Wednesday the very next day, I am not sure we can get much quicker than that ;0) we will certainly try!
Many thanks again for taking the time to share your feedback.
Lauren
Hi there
I am sorry to read the White screws you ordered were not as White as expected. I have checked the stock here and we appear to have no issues.
If you would like me to replace them please contact me and I can arrange.
Thanks Lauren
“4 to 5 days no delivery. So cancelled. Not sure if this was a DX delivery issue or TF. 3 star given as Alysha in the back office was fantastic and kept me informed and processed the refund within 10 minutes, also advising what to do if the goods turned up. So 5 stars for the back office. 1 star for the rest”
Hi Simon
Thank you for your feedback. I am so sorry on this occasion there was an issue with delivery, we do look into all failures with our courier as thankfully there are very few.
I am so glad to hear that Alysha sorted it quickly for you and hopefully having restored your faith in us, we will get a chance in future to show you how ordering with us is normally a much better experience.
Thanks Lauren
Hi William
I tried to call you to discuss today as I can see your orders with us were delivered next day and I have had no contact to tell me there was an issue.
Please come back to me if I can help in anyway or resolve any issues you have had.
Thanks Lauren
“Good products, very 3xpensive delivery- the price of the product is recouped on the delivery so not sure whether it's best just to go to your local B&Q to be honest”
Hi Elke
Thanks for getting in touch, I am so pleased to hear you were happy with the items you purchased.
I am so sorry to read you thought the delivery was too expensive. We do offer free delivery on all orders over £30. We also offer next day delivery and so £4.95 is the standard rate - we do not charge this to make a profit.
Hopefully next time you order will find some more of our great products to push your order over the free delivery mark.
Many thanks Lauren
“The service and speed of Tradefit were very good and the price of the intumescent strips was excellent. However, the strips initially adhered well using the self-stick system they have, but minutes later they became unstuck and prevented the doors from closing. In the end we needed to use another adhesive to get them to stay in place.”
“The shelf brackets were disappointing - they weren't at right angles and my fitter couldn't use them. But the aftercare service was good - Tradefit were apologetic and refunded instantly.”
Hi Felicity
Once again I am so sorry about the issue with these brackets. Thank you for getting in touch and I am so glad we managed to resolve it so quickly for you.
Many thanks Lauren
“This is purely in the interest of improvement, not criticism for the sake of it. Firstly the good points . Order process , price, communication and delivery excellent. The quality and description of fittings very good. Unfortunately the 3x 1.2 meter lengths of banister rails were of differing colour and grain and one piece was showing some warping. I appreciate that a natural product is going to have some colour differences but 1 piece in particular was seriously different in colour.These 3 components should have been better matched. I was unable to return as I had a workman booked and waiting for a replacement would have stalled the work. The banister looks well now finished with a bit of extra work to blend and disguise the warping.”
Hi Peter
Thanks so much for your detailed feedback, it is good to hear you had a great experience ordering with us.
I am sorry to read there was a slight difference in the grain of the handrail, I will certainly pass these details over to the manufacturer so that they can review the products.
For future reference a call or email to us and we can resolve right away for you but I am glad to hear the end result looks good, apologies it was a little extra work.
Thanks again for taking the time to provide your helpful comments.
Many thanks Lauren
Hi Stephen
I am sorry for the slight delay in your goods arriving. The time of year coupled with the recent postage strikes has caused some delays, we are working hard to try and minimise these. Our delivery charge is for all orders under £30, we do however offer free postage on orders over £30.
Many thanks Lauren
