Tower Health Reviews

Name: Tower Health
Address: 27 Manvers Business Park, High Hazles Road, Nottingham, Nottinghamshire
Rating: 4.63

4.6 Rating 1,337 Reviews

91 %

of reviewers recommend Tower Health

4.6

Based on 1,337 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m afraid that this product did absolutely nothing to help my arthritis”

Helpful Report

Posted 1 week ago

“This is the first time I have ordered from Tower Health and as part of my order I should have received my ‘welcome gift’ but unfortunately this was not included within my order. I have sent an email and phoned and left a message to call me back and still no response. I am very disappointed with Tower Health.”

Helpful Report

Posted 9 months ago

Hi Graham, so sorry to hear you didn't receive your free gift in your order, this is not the level of customer service we strive to achieve. However, I can't see in our customer service inbox an email from you, please could you advise whether you got in touch with us at CS@Tower-Health.co.uk? Again, I do apologise for the inconvenience, please get in touch using our customer service email and I can resolve this issue and get a free gift sent out.

Posted 9 months ago

“Unfortunately I had to change my delivery date to 2nd May. I waited in all day, no delivery. I then chose to collect, I didn’t realise it would take me to the other side of London, 2 buses and 20 mins walk. I am 81 years old. It was hot day, I asked the lady on reception for some water so I could take a painkiller tablet my back and she said she didn’t have any. I will not use tower again whilst you use Yodel for your delivery service”

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Posted 11 months ago

“You spend too much advertising and your prices too high”

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Posted 1 year ago

“Ordered 21 October, confirmation email arrived. Email asking for star rating arrived 26 oct, no product yet! Contact Tower to be told it went out of stock day I ordered, yet they did not advise me until I chased FIVE days later! Terrible company, avoid!”

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Posted 2 years ago

“Sent item that did not appear to work. Now having difficult time trying to get a refund. Poor customer service.”

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Posted 3 years ago

“We are still waiting for the face wash? We had an email saying we could upgrade to 100ml yet when we spoke to an agent they said we could not do this so we are still without the face wash it’s about 4 weeks now!!”

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Posted 3 years ago

“Didn't deliver order than lied saying those items were not available when they marked it as paid and delivered Asked to be reimbursed for their mistake and then ignored me as they can't provide the items at that price they shouldn't make it as paid and delivered”

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Posted 3 years ago

“My first and now only order. My order was a week “processing” and then my payment was refunded to my bank with absolutely no contact from Tower Health as to why ☹️☹️☹️”

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Posted 3 years ago

“I ordered and paid for a product to be delivered to Australia, only to find out later that the item could not be imported to Australia and when my refund was processed I lost $50 AUD in the exchange rate... all because of an error made by Tower Health”

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Posted 3 years ago

“The face wash and cream should not be advertised and sold together as 10% is not a safe amount and burnt my face. Delivery was very slow also.”

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Posted 4 years ago

“Product ordered, still waiting for it. Don't have these issues with Amazon. They need to up their game to retain their customer base or indeed grow their customer base. Unlikely I'll shop with them again. I can now confirm that the order has been received but this does not negate the aforementioned criticism.”

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Posted 4 years ago

“Haven’t received my order that I purchased 3 weeks ago. Phoned and asked for a refund twice and still haven’t received it!!”

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Posted 4 years ago

“Ordered on the 12th January and still haven't received my order.”

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Posted 4 years ago

“They have kept my money for two orders that were never fulfilled, from November and December (it is now February), and are ignoring my emails about refunding it. edit: thanks for the reply Tristan, nice to know your company responds so quickly to public criticism compared to private emails from customers requesting assistance, and yet another five days later I still haven't heard anything.”

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Posted 4 years ago

“I can’t put a review I purchased my item and still have not received it as yet”

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Posted 4 years ago

“As I have not yet received anything from Towerhealth I am not in a position to rate very highly. If and when I receive my order I may give a higher rating.”

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Posted 4 years ago

“I Ordered on the 10th of January 2021 I was told the order would be in on the 15th. I have heard nothing from Tower Health by email this now the 20th of January. So i phoned and the person said they had not had the goods from their Supplier. My problem is They took the money Before sending the goods. It should not have happened and they did not inform me by email of a delay. Not Good Tower Health”

Helpful Report

Posted 4 years ago

“Sadly I have tried to use the PainGone on my leg which is very painful from the sciatic nerve being inflamed but there has been absolutely no relief of the pain. Maybe I am using it incorrectly. The instructions for use seem to be very inadequate. I have actually hurt my hand trying to press the item itself onto the painful areas of my hip and upper leg. I am so disappointed as I really prefer not to take drugs for this pain but I have had to resort to more exercises and taking paracetamol instead. Susan Ryall Tower Health responded to my previous comments and have suggested I use a different item- Paingone Plus. I have since received this new product and have found it more effective. Consequently I have also recommended it to 2 friends who thought it was a good idea. I have returned the first Paingone for a refund. Susan Ryall Susan Ryall”

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Posted 4 years ago

“I ordered a lotion for skin tag removal, I applied the lotion exactly as directed and it made absolutely no difference what so ever. Would definitely not recommend.”

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Posted 4 years ago

Tower Health is rated 4.6 based on 1,337 reviews