Tower Health Reviews

Name: Tower Health
Address: 27 Manvers Business Park, High Hazles Road, Nottingham, Nottinghamshire
Rating: 4.64

4.6 Rating 1,453 Reviews

91 %

of reviewers recommend Tower Health

4.6

Based on 1,453 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not happy with this company. I placed an order for an Automatic Pain Gone Unit. When I saw the acknowledgement, realised that they had only put the order in for the manual version. Called them the very next working day. I was assured that this would not be sent out and that a refund would be imminent. Paid for the automatic version which arrived all ok. However, a few days later the manual version arrived, so I have been involved in having to pay to have this returned. Will not be using them again if they are so disorganised.”

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Posted 6 years ago

“Even though I bought products from your company on the 23.5 I still haven't received them, so I cannot comment on the products and am concerned that my buying experience will end up costing me my hard earned money. Monica Meren”

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Posted 6 years ago

“You owe me money. You said you could not send all my products I ordered, but you took all my money for all of them. I asked for a refund, I got an email back saying you would be looking at my query, now nothing for weeks. I need my money you rob dogs. Avoid them if they carn't sort out such problems. NOT RECOMMENDED...”

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Posted 6 years ago

“Sadly I have tried to use the PainGone on my leg which is very painful from the sciatic nerve being inflamed but there has been absolutely no relief of the pain. Maybe I am using it incorrectly. The instructions for use seem to be very inadequate. I have actually hurt my hand trying to press the item itself onto the painful areas of my hip and upper leg. I am so disappointed as I really prefer not to take drugs for this pain but I have had to resort to more exercises and taking paracetamol instead. Susan Ryall Tower Health responded to my previous comments and have suggested I use a different item- Paingone Plus. I have since received this new product and have found it more effective. Consequently I have also recommended it to 2 friends who thought it was a good idea. I have returned the first Paingone for a refund. Susan Ryall Susan Ryall”

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Posted 5 years ago

“Ordered on the 12th January and still haven't received my order.”

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Posted 5 years ago

“Very disappointed,first time I’ve used this company and after sending 3 emails and 3 phone calls,and waiting 10 days for my order,I cancelled my order and got a refund.”

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Posted 6 years ago

“I would actually give tower health zero stars if I was able. I ordered from them and was sent an empty box i then emailed to which they did not reply i then phoned them a couple of times to be told yes they were sending it and it will take 5 to 6 working days well 14 days and more phone calls I am still waiting i have now logged a dispute with my card provider fir the return of my money so please do not buy from them check with your local pharmacies 1st customer service is shocking”

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Posted 5 years ago

“Didn’t receive what I ordered and emailed them twice and heard nothing,not impressed”

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Posted 6 years ago

“Delivery times are good, but product descriptions are not: the 'mini hearing aid' is neither 'tiny' nor 'perfectly formed' as described in Tower's catalogue but large, clunky and very difficult to fit compared to my standard NHS hearing aids, and the manual for the device specifies it as a 'sound magnifier' with the warning that it is not a hearing aid.”

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Posted 6 years ago

“Ordered 21 October, confirmation email arrived. Email asking for star rating arrived 26 oct, no product yet! Contact Tower to be told it went out of stock day I ordered, yet they did not advise me until I chased FIVE days later! Terrible company, avoid!”

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Posted 3 years ago

“goods arrived in poor condition”

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Posted 9 years ago

“As I have not yet received anything from Towerhealth I am not in a position to rate very highly. If and when I receive my order I may give a higher rating.”

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Posted 5 years ago

“Sent item that did not appear to work. Now having difficult time trying to get a refund. Poor customer service.”

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Posted 4 years ago

“£130 order. 90% of it missing. Would not recommend”

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Posted 9 years ago

“Really poor quality masks, very abrasive on face, I would avoid.”

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Posted 6 years ago

“I ordered a lotion for skin tag removal, I applied the lotion exactly as directed and it made absolutely no difference what so ever. Would definitely not recommend.”

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Posted 5 years ago

“I ordered some disposable face masks from their advertisement in the Daily Mail. When the face masks arrived some of the elastic ear bands were already detached in the packet and of the ones that were complete once the elastic was put under tension they detached from the mask rendering them useless. I emailed the company along with photographs explaining the problem but after 4 days heard nothing. I then rang the company and was promised a return telephone call that day but that did not happen. I rang the company and spoke to someone who described themselves as a healthcare professional who has promised replacements within a few days, but there was no sense of urgency.I am still waiting. In view of the standard reply below from Louie which as you will see is the same to all complaints on Trustpilot. I emailed customer services on 8th August as requested and received an acknowledgement email back straight away. It is now 13th August and no one has had the courtesy it reply to this email. The customer service from this company is appalling and it is a pity that there is not a minus star system. Caveat emptor!”

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Posted 6 years ago

“Huge disappointment !!! I paid for 2 packages of 2 pieces and I received only 1 package ( only 2 pieces instead of 4 ). I asked the supervisor how the problem will be solved, but I have not even got an answer”

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Posted 8 years ago

“I bought 2 Magnetic Neoprene Knee supports based on the web description of ".....and thanks to Velcro fastenings........there is just one size to fit everyone" however this is misleading and untrue. The foot and wrist versions may well have Velcro fastenings but on arrival the knee supports did not, and will not fit everyone. In trying to pull the support up to my knee I aggravated my tennis or golfers elbow. No one seemed bothered by this nor apologised when I rang and I was told that I must return them by recorded delivery at my expense. By law they cannot insist on this unless it was made clear at the point of sale that this would be the case, not by referring to the T & C's afterwards on the invoice. I found "Gary's" attitude impolite when I referred to an immediate refund given on an earlier order for a faulty Pain Gone pen by "Faz", a credit to Tower Health. I was called a liar when I referred to this, but "Gary" backtracked when I offered proof. He was going to get Faz to ring me that day - I didn't believe him, and was proven correct. I have returned the item using the FREEPOST address grudgingly supplied when I refused to pay for the cost of posting (I got a receipt from the Post Office) together with 2 "Thermal Copper Supports - elbow" described as "tailor made for painful joints", inferring "one size fits all" which is not the case - misleading advertising again -far too small - echoed by other buyers. I await my refund after quarantining of return products has taken place on receipt by Tower Health. I felt that I was neither believed not valued as a customer who had previously made orders totalling over £100. I feel in addition to the refund that an apology is appropriate, but based on my experience yesterday doubt if that will happen. A thoroughly distasteful experience that need not, and should not, have happened. John P.S. I also pointed out to help Tower Health another error in a listing for Therapeutic Neoprene Knee Support that referred to 18" knee "diameter" which should have been "circumference", however this seemed to further confuse Gary!”

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Posted 5 years ago

“Haven’t received my order that I purchased 3 weeks ago. Phoned and asked for a refund twice and still haven’t received it!!”

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Posted 5 years ago

Tower Health is rated 4.6 based on 1,453 reviews