I ordered some disposable face masks from their advertisement in the Daily Mail. When the face masks arrived some of the elastic ear bands were already detached in the packet and of the ones that were complete once the elastic was put under tension they detached from the mask rendering them useless. I emailed the company along with photographs explaining the problem but after 4 days heard nothing. I then rang the company and was promised a return telephone call that day but that did not happen. I rang the company and spoke to someone who described themselves as a healthcare professional who has promised replacements within a few days, but there was no sense of urgency.I am still waiting. In view of the standard reply below from Louie which as you will see is the same to all complaints on Trustpilot. I emailed customer services on 8th August as requested and received an acknowledgement email back straight away. It is now 13th August and no one has had the courtesy it reply to this email. The customer service from this company is appalling and it is a pity that there is not a minus star system. Caveat emptor!