Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.79

4.8 Rating 2,033 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,033 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 11th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivered to deadline and great product”

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Posted 4 years ago

Thank you for the five-star review, Helen.

Posted 4 years ago

“Quick and simple.”

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Posted 4 years ago

Thanks for the great review, Allison.

Posted 4 years ago

“High quality items that arrived on time. Very pleased with the results.”

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Posted 4 years ago

Thanks for the wonderful review, Kieran!

Posted 4 years ago

“Excellent customer service and top quality product”

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Posted 4 years ago

Hello Helen, thank you for the excellent five-star review!

Posted 4 years ago

“My experience with Total Merchandise has always been very positive and professional, all products have been excellent quality without any errors. Turnaround and delivery very quick.”

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Posted 4 years ago

Brilliant! That's what we love to hear. Thank you for the amazing feedback, we're delighted to know that you choose us as your promotional partner time again and we look forward to working with you on any future orders.

Posted 4 years ago

“great service - good pricing”

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Posted 4 years ago

Thank you for the brilliant review!

Posted 4 years ago

“communication very poor and print deadlines weren't kept. Sofia”

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Posted 4 years ago

Hi Sofia, thank you for taking the time to leave your feedback. We've looked into this and we can see that your flags and flag bases were delivered on time but your sanitisers were delivered the morning after the expected delivery date which was communicated to you. We're very sorry for the delay you experienced, the industry is incredibly busy at the moment and this is being felt through the courier services, too. We do hope to work with you again.

Posted 4 years ago

“Excellent service and delivery”

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Posted 4 years ago

Thanks for the great review, Ian!

Posted 4 years ago

“Very happy with our our orders and customer service! Always receive great products and services and prices! I will continue to use them for future orders.”

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Posted 4 years ago

Hello Zoe, thank you for the excellent review! We look forward to working with you again.

Posted 4 years ago

“All orders were complete and on time; massive thanks to Liz Burrows for the top customer service provided!”

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Posted 4 years ago

Hi Nathan, thank you for the great review! We're delighted to hear that you enjoyed our usual five-star service and we will make sure your feedback is passed onto Liz and the rest of the team.

Posted 4 years ago

“A real joy to deal with. Extremely helpful staff with very prompt responses and a simple ordering process.”

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Posted 4 years ago

Hello Chris, thank you for the amazing review! We hope to work with you again soon.

Posted 4 years ago

“Amazing contact, service and quality of product. Thank you!!”

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Posted 4 years ago

Thank you for the amazing review!

Posted 4 years ago

“As a growing start up we have found Elizabeth at Total Merchandise to be super helpful, its great to know they will be there for us as we continue to grow and require more products :-)”

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Posted 4 years ago

Thank you for the wonderful feedback, Emily. We're looking forward to working with you again and watching your business grow.

Posted 4 years ago

“Ordering procedures very clear and simple to use. Response to each procedure prompt and reassuring. An enjoyable and satisfactory experience.”

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Posted 4 years ago

Hello Ken, thank you for the excellent five-star feedback!

Posted 4 years ago

“Unbelievable service, fantastic quality. I would recommend a million per cent. 5 STARS”

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Posted 4 years ago

Wow, what a wonderful review; thank you, Lisa!

Posted 4 years ago

“A well-organised and efficient response from Total Merchandise that met quite a tight deadline. The product was of good quality and certainly helped make the event to which the promotion was linked a great success. Recommended.”

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Posted 4 years ago

This is wonderful to hear! We're so pleased that the products and the event were a success and we hope to work with you on future orders.

Posted 4 years ago

“Superb customer service, fast response and quick deliver.”

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Posted 4 years ago

Fantastic, that's what we like to hear! Thank you for the feedback, Debra.

Posted 4 years ago

“They were very quick to reply to any queries. They were also more than happy to help when it came to design changes and little edits to the product.”

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Posted 4 years ago

Thank you for the excellent feedback! We hope to work with you again soon.

Posted 4 years ago

“We required some items for our exhibition and Total Merchandise not only helped with our order they chased the couriers to ensure they were delivered as quickly as possible. Will definitely be using them again in the future”

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Posted 4 years ago

Thanks for the fantastic five-star feedback, Karen! We look forward to working with you again.

Posted 4 years ago

“Produced everything on time and on budget.”

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Posted 4 years ago

Hi Susie, thank you for the brilliant review!

Posted 4 years ago

Total Merchandise is rated 4.8 based on 2,033 reviews