Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.79

4.8 Rating 2,033 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,033 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 11th February 2025

Anonymous

Anonymous // 01/01/2019

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“Everything from start to finish with Total Merchandise works well. Very good customer service; professional documentation that is easily edited and re-sent as an email. The goods arrived as promised. Will definitely use again and highly recommend them.”

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Posted 6 years ago

Thanks Mary. We aim for the best customer service every day for every customer.

Posted 6 years ago

“Total Merchandise provided great quality products, quickly, and with excellent customer service”

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Posted 6 years ago

Thanks for your great review James. We look forward to working with you again in future.

Posted 6 years ago

“I found the service very quick and good. I always received a reply straight away. I love the finished product - they have come out really well! Thank you!”

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Posted 6 years ago

Thanks Jessica. We strive for great service and products for all our customers.

Posted 6 years ago

“This was our first order with TM. So pleased with the product, price and service. Looking like the start of a great partnership. Thank you!”

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Posted 6 years ago

Thanks for your great review Paul

Posted 6 years ago

“Customer service was excellent as the order was last minute. The pens which also needed a logo were delivered on time. Thank you for your help to get the pens for the Conference - everyone loved them.”

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Posted 6 years ago

Hi Wendie, thank you for your review. Pens always go down well!

Posted 6 years ago

“Jade responded with the speed of light to a very tight turnaround time and helped us get our pens in time for an important event. The interest in my situation was remarkable - all other suppliers fell by the wayside as I felt like Total actually wanted my business. Thank you!”

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Posted 6 years ago

Wow, what a lovely review. Thank you Jill, please do tag us in your photography @totalmerchandise

Posted 6 years ago

“Thanks to the team at Total Merchandise who checked but did not force my order through the process of purchasing...much appreciated”

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Posted 6 years ago

Thanks for the review Nick, we hope to help you again soon.

Posted 6 years ago

“Great service and quality product”

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Posted 6 years ago

Thanks for your review Alan we hope to see you back again soon!

Posted 6 years ago

“We ordered a set of thermal americano mugs and we couldn't be happier with the quality of the product and the standard of printing. Great service throughout, and reasonable pricing. We will be using Total Merchandise again.”

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Posted 6 years ago

Thanks for your review Craig - Don't forget to tag us in your photos @totalmerchandise

Posted 6 years ago

“Great customer service, always happy to help! Products arrive in the stated lead times & are of grest quality.”

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Posted 6 years ago

Thanks for your 5 star review!

Posted 6 years ago

“Very good levels of communication, digit proofs were delivered in a timely manor and we were very happy with the finished article”

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Posted 6 years ago

Thanks for the review Carol, we hope you return soon!

Posted 6 years ago

“I will use them again they are professionals customer service perfect.”

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Posted 6 years ago

Fantastic review, thanks Prescilla!

Posted 6 years ago

“Order when very well. Delivered faster than expected. Artwork was easy to approve. Smooth process”

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Posted 6 years ago

Glad to hear you had a smooth process Tyler, thanks for leaving the review!

Posted 6 years ago

“It was the first time my organisation had used Total Merchandise, and they didn't disappoint. Top quality products delivered within a few days. Excellent service.”

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Posted 6 years ago

Thanks for the review Andy. So glad we made a good first impression!

Posted 6 years ago

“Kimberley & Ahmet were great account managers and our products were of a high quality and arrived really quickly after ordering!”

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Posted 6 years ago

Hi Emma, Thanks for the review, we hope to help you with your promotional marketing again soon!

Posted 6 years ago

“excellent quality, good communication, fast delivery”

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Posted 6 years ago

Thanks for the review Richard, we hope to help with your branding again soon.

Posted 6 years ago

“Our new unbleached cotton book bags look really good and its a great way to get our logo seen around the neighbourhood. Useful size, good for lots of things, not just books! Excellent service, really quick turnaround and very helpful with the artwork so that its nice and clear.”

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Posted 6 years ago

Hi Lynne, Thanks for such a detailed review, we're glad to hear you're getting plenty of use for your bags!

Posted 6 years ago

“Leah was rubbish to work with. She constantly made mistakes because she didn't proof read which slowed down the process. Not all items arrived on time as a consequence. She also didn't seem to read my emails properly. Having said that she was always polite and apologetic. It was just frustrating on my end. When the items did arrive not all the quantities were exact. For example a box of pencils that should have been 250 were actually 247. If this continues the small margins add up! I also think all your hidden charges are shocking!! You should just be upfront about the cost as that would save everyone time. I had to change my order twice to get it into my budget which was beyond frustrating, especially with Leah as she didn't seem to take note of everything. I think when one submits an order of thousands of pounds one expects an impeccable service and this was far from it!”

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Posted 6 years ago

“Great communications and good quality product.”

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Posted 6 years ago

Hi Rachel, Thank you for the review. Please do tag us in any photos of your products in action @totalmerchandise.

Posted 6 years ago

“Good communication and very helpful, understood what we needed. Cost very competitive. Laura was a nice person to deal with.”

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Posted 6 years ago

Total Merchandise is rated 4.8 based on 2,033 reviews