Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.79

4.8 Rating 2,033 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,033 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 11th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our order was handled efficiently and quickly and the quality of the feather banner was excellent considering the reasonable price”

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Posted 6 years ago

Thanks for your review Joanne, we will always do our best to bring you the most competitive prices.

Posted 6 years ago

“The service we received from Total Merchandise was fantastic, and we were highly impressed with the quality of the Jolly Jelly Bean pouches we ordered. They arrived in great condition and on time, and the staff were efficient in providing the artwork, processing the order and following up to check everything had met our expectations. We'd not hesitate to recommend Total Merchandise.”

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Posted 6 years ago

Thank you for the review, we hope you buy from us again!

Posted 6 years ago

“Total Merchandise have been an absolute pleasure to work with. Everyone that I've had contact with has been incredibly helpful and patient, they have helped with all my questions and they've been very speedy! They helped me create the best product to giveaway possible and I would use them again in a heartbeat! Thank you!”

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Posted 6 years ago

Abi, thank you for your detailed review. Enjoy your products.

Posted 6 years ago

“I’d tried contacted numerous companies for quotations for placemats and was faced with terrible customer service. When I approached TM, their team were incredibly helpful and really ‘on the ball’. I placed the order and can honestly say I’m really pleased with the quality of what’s been received. I’ll definitely be using TM again very soon!”

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Posted 6 years ago

Thank you for your review Becky, we look forward to your next order!

Posted 6 years ago

“Very good company to deal with and good quality products.”

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Posted 6 years ago

Thank you Sam, enjoy your products!

Posted 6 years ago

“Good customer service, quick and helpful response provided. Order arrived as promised, printing on the objects looks / feel nice. Overall nice shopping experience.”

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Posted 6 years ago

“Holly was very efficient, prompt with her replies / following up and ensuring the process of quoting through to delivery ran smoothly”

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Posted 6 years ago

“Fantastic service, supported all the way.”

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Posted 6 years ago

“Great service and products from TM”

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Posted 6 years ago

“Needed some business card data sticks, but it was Chinese New Year and my normal supplier couldn't deliver on time. TM had stocks and delivered the product far quicker than I had expected. I can now use the data sticks in my training course. Great service. Thank you.”

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Posted 6 years ago

“The product was perfect and arrived earlier than expected. The Customer service and Sales teams were very responsive.”

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Posted 6 years ago

“Very good service! We'll be using in the future for sure.”

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Posted 6 years ago

“I am absolutely delighted with the service and product I have recently bought from you. Holly looked after my order and was great, she even managed to move the delivery date forward to accommodate me at the last minute. The quality of the product is great and we will definitely be ordering again!”

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Posted 6 years ago

“Great service and response from Holly and the team - from initial enquiry to delivery was a about a week or so”

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Posted 6 years ago

“Excellent service and excellent price !!!”

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Posted 6 years ago

“Fast, Fast, Fast - from quotation, to proofs to delivery :-)”

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Posted 6 years ago

“Good communication, goods arrived on time”

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Posted 6 years ago

“Great customer service, very helpful, got everything printed within a tight deadline, and the products look great. Only issue is that the pens we ordered are a bit temperamental and don't always work.”

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Posted 6 years ago

“Very helpfull company with great service”

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Posted 6 years ago

“It was such a smooth process and they product came out great! Definitely would use again.”

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Posted 6 years ago

Total Merchandise is rated 4.8 based on 2,033 reviews