Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.78

4.8 Rating 2,047 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,047 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 3rd February 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent Service from Tatiana Alekhina Total Merchandise. I would have no hesitation in recommending Total Merchandise from Enquiry, Design Approval, to ordering receiving of goods very swift and efficient service !!”

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Posted 7 years ago

What a lovely review, thank you Tina. We hope to help you again soon.

Posted 7 years ago

“We are overall satisfied with the service we have received from Total Merchandise. The communication was quick and Elizabeth answered all our enquirers. Would recommend and use TM again.”

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Posted 7 years ago

Thank you for the review. We look forward to partnering with you again!

Posted 7 years ago

“V Quick, efficient service & brilliant product which was loved by our customers. Thanks!”

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Posted 7 years ago

So glad to hear your customers are happy Carrie. Thank you for the review!

Posted 7 years ago

“Extremely help full staff, fast and prompt delivery service, even improving on this when I needed items even quicker”

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Posted 7 years ago

Thanks for your review Nick. Glad we could go one better!

Posted 7 years ago

“Sam always provides prices very quickly and jobs are produced very swiftly”

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Posted 7 years ago

Great to hear your feedback. Thanks Nicki!

Posted 7 years ago

“Excellent service and advice from first contact to signing off.Emails answered within one hour.Outsatanding product choice and value for money.The company has a 'can do attitude'.Contract clear including delivery date.”

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Posted 7 years ago

Thanks for this great review Peter. We strive for five-star service, attitude and products every day!

Posted 7 years ago

“The company I work for have recently had a re-brand and required several different products to help promote the new name. Total Merchandise have been very helpful in recommending products and keeping me up to date with the delivery dates. We will definitely use in the future.”

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Posted 7 years ago

Thanks for your review Ellen. Good luck with the re-brand!

Posted 7 years ago

“Absolutely delighted with my order. Leah was very helpful, friendly and took an interest in my order, making it feel more personal. Fast delivery and everything arrived well packaged.”

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Posted 7 years ago

Lovely to hear, thank you, Nicola!

Posted 7 years ago

“The service was excellent, and the product is exactly how I envisioned it to be. Thank you!”

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Posted 7 years ago

So glad to hear you're pleased with your products.

Posted 7 years ago

“The item I received was very good and so was the service!”

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Posted 7 years ago

Thank you for the review Chris, glad to hear it!

Posted 7 years ago

“very good service - helpful with options on design, quick turnaround and very happy with the produce”

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Posted 7 years ago

Thanks for the review Niall, we hope to see you shop with us again soon!

Posted 7 years ago

“Our order was handled efficiently and quickly and the quality of the feather banner was excellent considering the reasonable price”

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Posted 7 years ago

Thanks for your review Joanne, we will always do our best to bring you the most competitive prices.

Posted 7 years ago

“The service we received from Total Merchandise was fantastic, and we were highly impressed with the quality of the Jolly Jelly Bean pouches we ordered. They arrived in great condition and on time, and the staff were efficient in providing the artwork, processing the order and following up to check everything had met our expectations. We'd not hesitate to recommend Total Merchandise.”

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Posted 7 years ago

Thank you for the review, we hope you buy from us again!

Posted 7 years ago

“Total Merchandise have been an absolute pleasure to work with. Everyone that I've had contact with has been incredibly helpful and patient, they have helped with all my questions and they've been very speedy! They helped me create the best product to giveaway possible and I would use them again in a heartbeat! Thank you!”

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Posted 7 years ago

Abi, thank you for your detailed review. Enjoy your products.

Posted 7 years ago

“I’d tried contacted numerous companies for quotations for placemats and was faced with terrible customer service. When I approached TM, their team were incredibly helpful and really ‘on the ball’. I placed the order and can honestly say I’m really pleased with the quality of what’s been received. I’ll definitely be using TM again very soon!”

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Posted 7 years ago

Thank you for your review Becky, we look forward to your next order!

Posted 7 years ago

“Very good company to deal with and good quality products.”

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Posted 7 years ago

Thank you Sam, enjoy your products!

Posted 7 years ago

“Good customer service, quick and helpful response provided. Order arrived as promised, printing on the objects looks / feel nice. Overall nice shopping experience.”

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Posted 7 years ago

“Holly was very efficient, prompt with her replies / following up and ensuring the process of quoting through to delivery ran smoothly”

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Posted 7 years ago

“Fantastic service, supported all the way.”

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Posted 7 years ago

“Great service and products from TM”

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Posted 7 years ago

Total Merchandise is rated 4.8 based on 2,047 reviews