Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.79

4.8 Rating 2,033 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,033 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 11th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really helpful staff and extremely pleased with the personalised products I ordered”

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Posted 6 years ago

“Very happy with the service from start to finish. Delivery was actually sooner than I expected. Website easy to follow for ordering and staff helpful with enquiry when I needed to call through. Quality of products is exactly as I expected and happy to be handing out as promo items at shows. Would use again.”

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Posted 6 years ago

“Really efficient and quick service from all staff involved in my order. Thank you very much.”

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Posted 6 years ago

“Very happy with the quality of product, quality of service and the speed of service. Very helpful and quick delivery, so can't fault the service provided at all. Thank you.”

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Posted 6 years ago

“Good service an communication and a quality product at the best price I could find”

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Posted 6 years ago

“Fast replies, fast delivery and great product.”

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Posted 6 years ago

“Contact information and service and delivery was excellent.”

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Posted 6 years ago

“Very efficient service, good communication throughout the process and an excellent product delivered on time.”

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Posted 6 years ago

“First purchase! everything went smoothly, very responsive and fast delivery.”

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Posted 6 years ago

“Really pleased with the attentive service from TM. We were looking for a printed tote bag to promote an event in our office. The person I was in contact with was extremely helpful and ensured our design was in the correct format. They also contacted us frequently to let us know the status of our order and to check everything was okay with the products. Will definitely reccomend TM to others and use them again in the future!”

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Posted 6 years ago

“high quality good and very lovely communication from their staff. I would very much recommend.”

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Posted 6 years ago

“This is the second time we have ordered pens from this company. Both the delivery time and the service was great. The pens themselves look good with our company details on them and just as importantly the price was right !”

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Posted 6 years ago

“Very good quality printed product with professional and helpful staff and quick delivery!”

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Posted 6 years ago

“Great prices and excellent service. Items arrived early despite the tight deadline. Quality purchase too - vibrant colour and well made bags.”

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Posted 6 years ago

“Ordered two kinds of A5 notebooks (cheap ones for internal use, and luxury debossed ones to hand out to customers). Both arrived on or ahead of schedule and we are very happy with the quality. Attentive customer service too.”

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Posted 6 years ago

“Fast, efficient service. Great product and delivered on time.”

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Posted 6 years ago

“Prompt efficient user friendly service. Thank you.”

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Posted 6 years ago

“My students were really pleased with their new uniform.”

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Posted 6 years ago

“Our order of notebooks looks great and Holly was incredibly helpful throughout. Thanks team!”

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Posted 6 years ago

“The soft toys were of very good quality and arrived on time. We were very happy with the service provided and this is the first time we have used Total Merchandise. We will definitely use them again as quick turn around also.”

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Posted 6 years ago

Total Merchandise is rated 4.8 based on 2,033 reviews