Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.79

4.8 Rating 2,033 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,033 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 11th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivered on time and to budget. The item had one misprint on a single pen but was quickly remedied by Nicky.”

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Posted 5 years ago

Thank you for the brilliant review, Mike. We're so pleased the issue with the pen was fixed and we hope to work with you again soon.

Posted 5 years ago

“I have placed several orders with TM and each time the product has been as shown on the website and customer service excellent. I would not hesitate to recommend this company.”

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Posted 5 years ago

Hello Wendie, thanks for the excellent review and recommendation! We hope to work with you again soon.

Posted 5 years ago

“Feedback is that most people are happy with the product, the logo looks good - although the cup can get quite hot using our onsite hot vending machine, we may need cup holders in the future.”

Total Merchandise 4 star review on 18th March 2020

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Posted 5 years ago

Hi Sue, thank you for the great review and for sharing the wonderful picture of your cups! Due to these cups being single-walled they will warm up once filled with hot drinks but we would be more than happy to organise some cup holders. Also, we can send samples so you can test the product before going ahead with your order. Our expert account managers will be able to advise on the perfect products for your needs.

Posted 5 years ago

“very efficient service and correspondence and the product excellent. we did originally look into purchasing locally but due to extortionate pricing we found Total Merchandise. We will definitely be using again. Thank you”

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Posted 5 years ago

Hi Thalia, thank you for the amazing review! We're delighted that you chose us as your promotional merchandise distributor and we look forward to working with you again soon.

Posted 5 years ago

“Excellent service from start to finish. We love our product!”

Total Merchandise 5 star review on 11th March 2020

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Posted 5 years ago

Hi Andrea, thank you for the excellent review and sharing a picture of your product, looks great!

Posted 5 years ago

“TM provides very prompt and professional service, we're now working with them exclusively.”

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Posted 5 years ago

Thank you for the brilliant review! We're so pleased you've chosen us as your exclusive distributor and we look forward to working with you again!

Posted 5 years ago

“Brilliant service, very quick and quality looked good - Robyn was great. Some kind of discount for returning business from charities would be good.”

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Posted 5 years ago

Hi Rosie, thank you for the great review! As you have left a review you will get £25 off your next order, a little thank you from us.

Posted 5 years ago

“Great customer service. Fast delivery. Good quality product for a reasonable price. This is our second order for the same product.”

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Posted 5 years ago

Hi Natalie, thank you for the excellent review! We're delighted to hear that you enjoyed our usual five-star service and products, we hope to work with you again soon.

Posted 5 years ago

“TM is very responsive and always willing to answer all kinds of specific requests. I only met professional people along the process”

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Posted 5 years ago

Hi Sophie, thank you for the fantastic review. We pride ourselves on our 5* service so it's wonderful to know that you continuously enjoy this.

Posted 5 years ago

“Branded bio degradable bags are SUPERB. Not only that, but these guys rushed thru an order super fast, enabling us to have them in time for an event. All went without a hitch!”

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Posted 5 years ago

Great, that's what we like to hear! Thank you for the amazing 5* review, Andrew, we're so pleased we would work with you on this order.

Posted 5 years ago

“The product was excellent. This is the first time I’ve ordered from Total Merchandise, the process was a little confusing. However now I’ve done it once would I use them again. Yes totally.”

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Posted 5 years ago

“Great communication from order to delivery.”

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Posted 5 years ago

Thank you for the great review, Dorcas.

Posted 5 years ago

“Very good service and we love our product.”

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Posted 5 years ago

Thank you for the amazing review, Vicki! We're so glad you're happy with your product.

Posted 5 years ago

“I purchased a few thousand pencils and asked for a really tricky intricate design to go on them. These were produced perfectly, the pencils came sharp and ready, the time was short for delivery and the price was the best I found on the market. Excellent.,”

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Posted 5 years ago

Hi John, thank you for the excellent 5* review! We pride ourselves on our customer service and low prices so it's fantastic to hear that you enjoyed this.

Posted 5 years ago

“Great service and products, as always from the Team, with fast turnaround too.”

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Posted 5 years ago

Hello Clare, thank you for the brilliant 5* review!

Posted 5 years ago

“Great customer service, helping throughout the process of ordering our first promotional goods. Also extreemly speedy service, less than 7 days from approving proofs to delivered products! Thanks Hannah and the team!!!”

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Posted 5 years ago

Hi Michael, thank you for the excellent review! We're so pleased to hear that you enjoyed our usual five-star customer service from Hannah and the rest of the TM team.

Posted 5 years ago

“Total Merchandise provided a great service, at short notice, to provide us with corporate gifts for a social event. Thank you.”

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Posted 5 years ago

Hi Gareth - thanks for the fantastic review. We're delighted to hear we were able to match your deadline and are glad you were pleased with the service you received! We hope to work with you again soon.

Posted 5 years ago

“Excellent products and support. Exceptionally fast turn round of orders and speedy response to enquiries. Excellent design team.”

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Posted 5 years ago

Thank you for the brilliant review, Peter. We hope to work with you again soon.

Posted 5 years ago

“Exactly as I had ordered and hoped for. Very quick, professional painless procedure. Thank you.”

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Posted 5 years ago

Great - that's what we like to hear! Thanks for the 5* review, Karen.

Posted 5 years ago

“Help,quality,service,delivery ...everything you need”

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Posted 5 years ago

Thank you for the fantastic 5* review, John!

Posted 5 years ago

Total Merchandise is rated 4.8 based on 2,033 reviews