Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.79

4.8 Rating 2,033 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,033 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 11th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivered on time and very good quality”

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Posted 5 years ago

Hi John - thank you for the amazing review!

Posted 5 years ago

“Excellent & Fast Service”

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Posted 5 years ago

Thanks for the brilliant review, Krisha!

Posted 5 years ago

“I have nothing other than praise for this company. Placed a large order and they were very helpful, especially Tom and Nicky. Every little issue was resolved and they were very pleasant and professional. A great team in my opinion. Would recommend.”

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Posted 5 years ago

Wow, what a wonderful review Debbie. It's great to know that you enjoyed our usual five-star customer service and we hope to work with you again soon.

Posted 5 years ago

“quick, right price, delivered on time and good quality product”

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Posted 5 years ago

Thank you for the brilliant review, Marie!

Posted 5 years ago

“Lovely quality for the money, the committee was very happy”

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Posted 5 years ago

Hi Maria, thanks for the excellent review! We're delighted to hear everyone is happy with the products.

Posted 5 years ago

“Fast, friendly and helpful. The product was super too. Highly recommend.”

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Posted 5 years ago

Hi Rebecca - thank you for the excellent review! It's wonderful to hear that you were happy with the service and your final product.

Posted 5 years ago

“Excellent service, we were kept updated at all times and the goods were delivered earlier than advised deliver date”

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Posted 5 years ago

Thank you for the great review! We're so pleased to hear you enjoyed our usual five-star service.

Posted 5 years ago

“Brilliant customer service, great turnaround”

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Posted 5 years ago

Hi Megan, thank you for the brilliant review!

Posted 5 years ago

“Great customer service and a very helpful member of staff who assisted my order throughout the process.”

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Posted 5 years ago

Thank you for the amazing review! We always strive for five-star customer service so it's great to hear that you enjoyed your experience with us.

Posted 5 years ago

“Excellent service all the way many thanks”

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Posted 5 years ago

Brilliant - that's what we like to hear! Thanks for the 5* review, Azad.

Posted 5 years ago

“I found them helpful, reliable and thankfully not full of sales hype. They meet their obligations and sell quality products.”

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Posted 5 years ago

Hi June, thank you for the brilliant review! We hope to work with you again soon.

Posted 5 years ago

“We have now ordered two different sets of tote bags and both have been supplied quickly and without issue. The support from the team has been good and we will order these again in the future too”

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Posted 5 years ago

Thank you for the amazing review, Paul! We're so pleased to hear you're happy with the bags and our customer service. We look forward to working with you again.

Posted 5 years ago

“Top service. Accurate description of product & reliable delivery times. Will purchase again”

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Posted 5 years ago

Hi Max, thank you for the amazing review! It's wonderful to hear your great feedback and we look forward to working with you again.

Posted 5 years ago

“Robyn our account manager is always approachable friendly and replies super quick to email, and samples awaiting quick too, the proofs are perfect, and she understands the time-critical aspects of some of our order”

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Posted 5 years ago

Hi Ben, thank you for the excellent review! We're so pleased to hear that you're happy with the service, we will make sure your kind review is passed onto Robyn.

Posted 5 years ago

“I ordered 9 product types for a total of £5k. I sent a very desctiptive email mid December detailing what the designs were to look like, which logos would go on each product, the base colours of each product and the number of each product. It took over a month from then onwards going back and forth with the sales rep correcting the proofs they sent as they did not pay any attention to what I wanted. In addition to this it took 4 or 5 attemps to get the invoicing details correct on my account, and their online card payment system failed multiple time. The products themselves after most of them finally arrived are good quality and well received by my clientele. However I was promised all items delivered by 30 Jan but it is mid Feb now and I'm still waiting on another delivery coming in 3 weeks. I've never seen such poor communication and client management.”

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Posted 5 years ago

Hi Kris - thank you for taking the time to leave your review, we value all feedback. We have looked into this for you as we wouldn't want any of our customers to feel anything but happy with our service and products. Our sales manager has been in touch to inform you of why you have experienced a delay in one of your orders and we hope you can understand why this has happened.

Posted 5 years ago

“Great quality merchandise and the turn around was really quick. We're especially delighted with the 'syringe' pens which have been very well received at healthcare careers events.”

Total Merchandise 5 star review on 18th February 2020

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Posted 5 years ago

Hi Pippa - thank you for the brilliant review and for sharing the fantastic image of your syringe pens!

Posted 5 years ago

“Always fantastic service and good quality products!”

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Posted 5 years ago

Thanks for the excellent review, Sam!

Posted 5 years ago

“Prompt attention and sharp prices. Found the team happy to help and promptly action any requests.”

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Posted 5 years ago

Hi Ewan, thank you for the brilliant review and we hope to work with you again soon.

Posted 5 years ago

“Total Merchandise are always very prompt to respond to enquiries. Their range of products is great, and they have been really helpful when we have needed a quick turnaround on jobs. They are my go to supplied for promotional goods.”

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Posted 5 years ago

Hi Lucy, thank you for the amazing review. It's wonderful to hear that we're your first choice and you continuously enjoy our usual five-star service and products.

Posted 5 years ago

“Found customer service very helpful. Products arrived quickly and well packaged”

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Posted 5 years ago

Hi Maria, thank you for the excellent review!

Posted 5 years ago

Total Merchandise is rated 4.8 based on 2,033 reviews