Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.79

4.8 Rating 2,033 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,033 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 11th February 2025

Anonymous

Anonymous // 01/01/2019

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“Good quality, good service, and totally satisfied”

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Posted 6 years ago

Thanks for the review Grace, amazing!

Posted 6 years ago

“Having worked with TM over the last 3months I would like to recommend their services to all companies. From the initial customer service, to quotes, to samples and invoices- everything was dealt with efficiently and effectively. I had all my questions answered promptly and was not left following up information at any stage. Particularly would like to mention how great Beth Bennett has been with dealing with the majority of my queries. She has been a superstar.”

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Posted 6 years ago

What a lovely review, thanks Natalie. This will certainly pop a smile on Beth's face :)

Posted 6 years ago

“Our company has used Total Merchandise on more than one occasion for large quantities of branded merchandise. We have found the goods to be excellent and the service extremely reliable, we would not hesitate to use them again.”

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Posted 6 years ago

We look forward to your next order, thanks for leaving us a review!

Posted 6 years ago

“Overall I was happy with the products I ordered! I did find the quotation/setup process super old school though - definitely needs more digitalising and personability thrown in!”

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Posted 6 years ago

“Good and quick communications, fast shipping and excellent product :)”

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Posted 6 years ago

Excellent news, thanks Runar!

Posted 6 years ago

“We ordered a number of items from Total Merchandise throughout the year and each time we have been impressed by their good service. Love the recently printed pens and keyrings :)”

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Posted 6 years ago

We're delighted you're happy with your pens and keyrings, thanks for the review Haroon!

Posted 6 years ago

“Kimberley at Total Merchandise has been very helpful and we look forward to working with them in the future.”

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Posted 6 years ago

“Great support given, fast and prompt service”

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Posted 6 years ago

Thanks for the review Liz. We hope to see you order again!

Posted 6 years ago

“We have ordered the Senator Pens. The price was very competitive and the product is good quality. We will order again!”

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Posted 6 years ago

Thanks Sadie, we look forward to your next order!

Posted 6 years ago

“As a business we have always found the service that we have received from Total Merchandise to be of top quality. All members of staff from Total Merchandise that we have dealt with have been proactive, helpful and always work in a timely manner. All items we have ordered and received have always been of a high quality and delivered on time”

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Posted 6 years ago

Thanks for the detailed review Melanie, we hope to continue to work together for many years to come.

Posted 6 years ago

“Prompt responses, easy to deal with, quick turn around and great product, thank you, particularly to Jade.”

Total Merchandise 5 star review on 15th May 2019

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Posted 6 years ago

That's great! Thank you for the review Lindsay - love the photo!

Posted 6 years ago

“The order came quickly. The was a problem with the order but this was addressed and resolved quickly and professionally.”

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Posted 6 years ago

“I've been using Total Merchandise for promotional products for many years and value their responsiveness, flexibility and honesty about the quality vs price of individual products, making it far easier to make decisions based on my client's brief. To be honest, I've usually been disappointed if I've tried anywhere else! Thank you Jay and Laura!”

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Posted 6 years ago

Thanks for the review Lisa, we're always happy to help!

Posted 6 years ago

“Very good service and quality products received.”

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Posted 6 years ago

Thank you for the review, we're really pleased you enjoyed your experience with us!

Posted 6 years ago

“We've used total merchandise on several occasions now and always found the people really helpful and the products very good!”

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Posted 6 years ago

Thanks for leaving us a review Alan. We look forward to your next repeat order!

Posted 6 years ago

“quick communication and delivery. i am pleased with the quality of the items ordered.”

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Posted 6 years ago

Thanks for the review, we hope to see you order with us again!

Posted 6 years ago

“Kimberley has been very efficient, helpful and polite. She went out of her way to get everything to us last minute and nothing was too much trouble! Thank you Kimberley O'Doherty!”

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Posted 6 years ago

Thanks so much for the review Hannah it's always nice when we can shout out a particular member of staff!

Posted 6 years ago

“The pens came a few days later than promised - had to hurry them up on the order. But they look great.”

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Posted 6 years ago

We're really sorry to hear your pens were later than expected, this is very unusual and we apologise for the inconvenience. Glad to hear they look fantastic.

Posted 6 years ago

“We were very happy with our purchases, the feedback we had was brilliant. Thank you”

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Posted 6 years ago

Thanks for leaving us a review Kayleigh, it's really appreciated. Great to hear your products were well received!

Posted 6 years ago

“Excellent service and good quality products.”

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Posted 6 years ago

Thanks for taking the time to leave us a review Julie, we hope to see you choose us as your promotional product supplier again soon.

Posted 6 years ago

Total Merchandise is rated 4.8 based on 2,033 reviews