Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.79

4.8 Rating 2,033 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,033 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 11th February 2025

Anonymous

Anonymous // 01/01/2019

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“Great range of products available. Quick response to enquiries and artwork provided is excellent. Total Merchandise always deliver!”

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Posted 6 years ago

Thanks Linda. We aim to deliver on our promises! We look forward to working with you again soon.

Posted 6 years ago

“Total Merchandise always give very quick service, and there is never a timescale or query that is too much for them. Their products are second to none and always receive compliments from our customers regarding the quality. I love that there are always updates along the way with your orders as well so you always know when they are being manufactured and when they will be delivered.”

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Posted 6 years ago

Thanks for the review Becca, We're always happy to help! We look forward to your next order.

Posted 6 years ago

“Always a quick response and merchandise arrives on time.”

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Posted 6 years ago

Ruth, thanks for your review.

Posted 6 years ago

“Professional and quick service :)”

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Posted 6 years ago

Thanks for your review Cheryl. We aim to please!

Posted 6 years ago

“Thank you. We are very pleased with the branded pens we recently ordered from Total Merchandise and plan to order more items in the near future.”

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Posted 6 years ago

Thanks for your review Sarah. We look forward to working with you again soon.

Posted 6 years ago

“I was delighted with the level of service I received from the team and the regular communication to update me on my order. Very pleased, thank you.”

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Posted 6 years ago

Hello Adele. So glad you were pleased with the service you received from the team. We look forward to working with you again in future.

Posted 6 years ago

“Great service, fast, friendly and accurate.”

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Posted 6 years ago

What a lovely review Pat - thank you.

Posted 6 years ago

“Good quality, quick turnaround. Excellent customer service.”

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Posted 6 years ago

Thanks Stuart. We aim for excellent service every time.

Posted 6 years ago

“Quick turnaround. Prompt delivery. Excellent service, reasonable pricing and great quality. Wouldn't hesitate to recommend them.”

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Posted 6 years ago

A great review & recommendation - thanks Matt. Glad we could help out.

Posted 6 years ago

“Quality products, friendly and responsive service, with fast turnaround arriving on time all add up to an excellent package at a competitive price. Highly recommended.”

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Posted 6 years ago

Thanks for your excellent review Geoff, and we look forward to your next order with us.

Posted 6 years ago

“Super service and quality products. Will be ordering again and recommend to all my colleagues and clients.”

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Posted 6 years ago

Thanks Alessandro. Word of mouth is always a great recommendation. We look forward to your next order!

Posted 6 years ago

“Excellent service all round. Quotations supplied quickly and order delivered as promised. Very happy with product and service.”

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Posted 6 years ago

Glad that you're pleased with the service and product. Thanks for your review Dave.

Posted 6 years ago

“Very friendly staff, made an amendment without issue, ordered and delivered the items very promptly. I would rate the whole experience A+++.”

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Posted 6 years ago

A+++ ! Wow, thanks for the glowing review Mark. We strive for five-star service with every customer.

Posted 6 years ago

“ORDERED PRINTED MUGS - SERVICE WAS VERY QUICK FROM PLACING ORDER TO DELIVERY OF ITEMS”

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Posted 6 years ago

Thanks for your review Pam. Glad you like your mugs. Be sure to tag us in any pictures on social media @totalmerchandise. Thanks!

Posted 6 years ago

“Very happy with the entire process, great service, communication and extremely pleased with the products received. Only negative was the quality of the boxes items received in, a little flimsy.”

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Posted 6 years ago

Pleased that you were happy with the products and service. We'll take a look at the packaging issue. Thanks for bringing it to our attention.

Posted 6 years ago

“Communication and friendliness is first class. This time my product was of inferior quality (The mouse mat could be torn in half); however a previous order or rulers were of excellent quality.”

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Posted 6 years ago

Hi Sharon, We're sorry to hear you were disappointed with the quality of the mouse mats you ordered. We always try to describe our products as accurately as possible to find the perfect product for you. We can also send over samples to help with decision making. We hope you will order from us again in future!

Posted 6 years ago

“Really Helpful and good quality product.”

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Posted 6 years ago

Thanks for the review Dave, we hope you place an order with us again soon!

Posted 6 years ago

“Turn around & delivery was prompt and they were mindful of our deadlines. Prices were very competitive - happy to recommend.”

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Posted 6 years ago

Great news thanks for the recommendation Carol!

Posted 6 years ago

“So helpful and takes the stress from me. Quick and efficient.”

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Posted 6 years ago

Pleased we can offer a stress-free service, thank you Chris!

Posted 6 years ago

“The service provided and the quality of my pens was exceptional. I will definitely be ordering more promotional materials from you”

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Posted 6 years ago

Hi Dee, thanks for the feedback. We hope you do!

Posted 6 years ago

Total Merchandise is rated 4.8 based on 2,033 reviews