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Total Merchandise Reviews

4.8 Rating 2,003 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

4.8

Based on 2,003 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 25th March 2024

Total Merchandise 5 star review on 7th March 2024

Total Merchandise 5 star review on 6th September 2023

Total Merchandise 5 star review on 1st August 2023

Total Merchandise 5 star review on 27th July 2023

Total Merchandise 5 star review on 20th December 2022

Total Merchandise 5 star review on 15th June 2022

77

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We needed some personalised lanyards. Website had good information, we were able to contact them directly and get artwork and delivery was on time and exactly what we needed.”

Posted 4 years ago

“fast response and good quality product. quick completion and delivery too”

Posted 4 years ago

“There is a good choice of merchandise and the order process is quick and easy.”

Posted 5 years ago

“Stress balls were very good value for money and an excellent give away to people our charity supports.”

Posted 5 years ago

“So far with sample its been good. Still waiting for my main delivery, so cant really comment on that as yet.”

Posted 5 years ago

“From placing the order with a lovely lady called Leah who was very helpful, to delivery 5 days very quick and friendly service”

Posted 5 years ago

“Easy to order, quick communication and a wide range of products. I always go to Total Merchandise first for promotional goods.”

Posted 5 years ago

“High standard of service throughout and good response rate to any queries.”

Posted 5 years ago

“The t-shirts are exactly as I'd hoped. TM did a grand job. Not as easy to set up the initial images as some others (as I'm limited in the graphic formats I can produce), but once done they were quick and efficient, and very good value for money.”

Posted 5 years ago

Thanks for your review Rory.

Posted 5 years ago

“Good communication, very speedy order! Thank you”

Posted 5 years ago

“Good communication and very helpful, understood what we needed. Cost very competitive. Laura was a nice person to deal with.”

Posted 5 years ago

“The products arrived quickly and in great condition! The order process was a little confusing, but ultimately very glad we ordered with Total Merchandise and will do so again!”

Posted 5 years ago

“Quick, efficient and reasonable costs!”

Posted 5 years ago

“Fairly fast to respond, good communication, purchases (keyrings) arrived on time and they are of a reasonably good quality (although one or two were defective and could not be used).”

Posted 5 years ago

“Just what we wanted and eventually arrived on time!”

Posted 5 years ago

“Good looking product for a good price”

Posted 5 years ago

“Friendly service, good at communication, happy with product.”

Posted 5 years ago

“Was very pleased with the service I received from Total Merchandise, who were helpful and very responsive. Our client is looking forward to seeing the finished products (at which point I'm sure the rating will go from good to very good!)”

Posted 5 years ago

Hi Rob, Thanks for the review - we'll be ready and waiting for when you want to swap from good to very good, which we know you will!

Posted 5 years ago

“Wonderful! Total Merchandise saved the day”

Posted 5 years ago

“Excellent sales and after sales service. This is our 2nd time doing business with, Except for courier delay, the rest is faultless.”

Posted 5 years ago

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Total Merchandise is rated 4.8 based on 2,003 reviews