Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.78

4.8 Rating 2,004 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,004 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 25th March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Merchandise received from TM was great and exactly what we asked for.”

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Posted 4 years ago

Thanks for the brilliant review Zain.

Posted 4 years ago

“The team were really helpful with our enquiry.”

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Posted 4 years ago

We pride ourselves on our customer service, so are delighted to hear it! Thanks for the great review.

Posted 4 years ago

“We will kept informed of the order and information was provided promptly”

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Posted 4 years ago

Hi Cheng - thanks for the great review!

Posted 4 years ago

“Product turned out as expected. Thanks!”

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Posted 4 years ago

We're delighted to hear it - thank you!

Posted 4 years ago

“not the best customer service, but got sorted in the end and happy with the products”

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Posted 4 years ago

Thanks for your review - we welcome all feedback.

Posted 4 years ago

“Always received good service from queries, order selection, design through to delivery. God range of products, helpful staff. Would def recommend and will be coming back soon for our next order.”

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Posted 4 years ago

Hi Katie. Thanks for your lovely review and recommendation.

Posted 4 years ago

“Helpful from the beginning of enquiry through to final product and happy with the outcome. Would recommend and use in the future - thank you!”

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Posted 4 years ago

Thanks for your great review and recommendation!

Posted 4 years ago

“Great customer service and very pleased with product quality.”

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Posted 4 years ago

Thanks for your great review!

Posted 4 years ago

“Great products at reasonable prices. Customer service is a little clunky, but overall a good provider.”

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Posted 4 years ago

Thanks for leaving a review Joshua

Posted 4 years ago

“Excellent service from members of staff and nothing too much trouble. The curvy ball pens look very professional and delivery was well within deadline. Would recommend TM for all your merchandising needs.”

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Posted 4 years ago

Maureen - thank you for the fantastic review and the recommendation! We look forward to working with you again soon.

Posted 4 years ago

“Great products and wonderful friendly service! We’ll be back soon!”

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Posted 4 years ago

Thanks for the lovely review, Christian. We look forward to it!

Posted 4 years ago

“Very professional, though inventory management should have been done better to prevent issue of out of stocks.”

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Posted 4 years ago

Hi Dat - thanks for the great review! We will be sure to pass your inventory feedback onto our team and hope to work with you again soon.

Posted 4 years ago

“Always competitive pricing and knowledgable team.”

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Posted 4 years ago

Thanks, Guy! We're very pleased to hear that.

Posted 4 years ago

“Very good quality and customer service.”

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Posted 4 years ago

Brilliant. Thank you for the great review!

Posted 4 years ago

“Ordered 150 bags, arrived just as described and on time. Great support.”

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Posted 4 years ago

Hi Victoria, thanks for the great review!

Posted 4 years ago

“The responses were always fast, so thank you for that. There was a misunderstanding at one point - the thing I wanted hadn't been understood which sent us down a confusing email exchange for a bit, but it was all sorted in the end. My point of contact was very patient!”

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Posted 4 years ago

Hi Rhi - thanks for the review! We're pleased to hear we were able to resolve any confusion and are glad to hear you received great customer service. We hope to work with you again soon!

Posted 4 years ago

Hi Rhi, thanks for your review! We're glad we were able to resolve any confusion and are delighted to hear you were impressed with our customer service.

Posted 4 years ago

“Easy communication with the team, fast delivery”

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Posted 4 years ago

Hi Melissa - thanks for the brilliant review!

Posted 4 years ago

“I ordered branded foldable nylon frisbees and they are already going down a storm. The order process was straight forward and the order arrived very quickly. I look forward to working with Total Merchandise in the future.”

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Posted 4 years ago

Thanks for your great review and we look forward to working with you again in future!

Posted 4 years ago

“Good speedy service - almost too speedy, as we did not actually need the product for a few months, but they chased us up quite a bit, but guess that could be seen as attentiveness.”

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Posted 4 years ago

Thank you for the great review! We apologise for any inconvenience that might have been caused by your delivery arriving earlier than anticipated.

Posted 4 years ago

“The tote bags I ordered were of good quality.”

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Posted 4 years ago

Hello Mary - we're so pleased to hear that! Thank you.

Posted 4 years ago

Total Merchandise is rated 4.8 based on 2,004 reviews