Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.79

4.8 Rating 2,034 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 11th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast response, useful interaction with our designer & a good product. All-in-all a top quality service!”

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Posted 7 years ago

Thanks for your review Graham, we hope you'll be back soon.

Posted 7 years ago

“Great response from the team at Total Merchandise - I would certainly use them again and recommend. Although I submitted the enquiry online the follow up by phone was greatly appreciated and there was no hard sell which I liked. Great product and great service.”

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Posted 7 years ago

Thanks for your review, Kim. Do tag us on social media in any photos of your finished products! Enjoy.

Posted 7 years ago

“Great service, delivered all items earlier than expected”

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Posted 7 years ago

Fantastic, don't forget to tag us in your product photos on social media! Thank you for the review.

Posted 7 years ago

“We're really pleased with our recent order of lip balms and desktop garden tubes. Our contact was really helpful, right from the first message, in getting us a quote, answering questions and being really clear about the process. Once we submitted our final artwork and approved the proofs the items were with us within days, well packaged and high quality items.”

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Posted 7 years ago

Brilliant, we'd love to see the final products - please do send us any photos you have on our Facebook page @totalmerchandise. Thank you for the review!

Posted 7 years ago

“Service was ok, but I would suggest having more font available for customers to choose from, at least the minimum that Microsoft word has.”

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Posted 7 years ago

Hi. Thanks for taking the time to leave a review. Our artwork and design studio handle thousands of legitimate fonts every year without issue. We have access to huge libraries of both free and paid for fonts and also accept clients’ artwork in vectored/outline formats. We have messaged you privately to discuss and resolve any concerns you might have.

Posted 7 years ago

“Excellent Service from Tatiana Alekhina Total Merchandise. I would have no hesitation in recommending Total Merchandise from Enquiry, Design Approval, to ordering receiving of goods very swift and efficient service !!”

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Posted 7 years ago

What a lovely review, thank you Tina. We hope to help you again soon.

Posted 7 years ago

“We are overall satisfied with the service we have received from Total Merchandise. The communication was quick and Elizabeth answered all our enquirers. Would recommend and use TM again.”

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Posted 7 years ago

Thank you for the review. We look forward to partnering with you again!

Posted 7 years ago

“V Quick, efficient service & brilliant product which was loved by our customers. Thanks!”

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Posted 7 years ago

So glad to hear your customers are happy Carrie. Thank you for the review!

Posted 7 years ago

“Extremely help full staff, fast and prompt delivery service, even improving on this when I needed items even quicker”

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Posted 7 years ago

Thanks for your review Nick. Glad we could go one better!

Posted 7 years ago

“Sam always provides prices very quickly and jobs are produced very swiftly”

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Posted 7 years ago

Great to hear your feedback. Thanks Nicki!

Posted 7 years ago

“Excellent service and advice from first contact to signing off.Emails answered within one hour.Outsatanding product choice and value for money.The company has a 'can do attitude'.Contract clear including delivery date.”

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Posted 7 years ago

Thanks for this great review Peter. We strive for five-star service, attitude and products every day!

Posted 7 years ago

“The company I work for have recently had a re-brand and required several different products to help promote the new name. Total Merchandise have been very helpful in recommending products and keeping me up to date with the delivery dates. We will definitely use in the future.”

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Posted 7 years ago

Thanks for your review Ellen. Good luck with the re-brand!

Posted 7 years ago

“Excellent sales and after sales service. This is our 2nd time doing business with, Except for courier delay, the rest is faultless.”

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Posted 7 years ago

“Absolutely delighted with my order. Leah was very helpful, friendly and took an interest in my order, making it feel more personal. Fast delivery and everything arrived well packaged.”

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Posted 7 years ago

Lovely to hear, thank you, Nicola!

Posted 7 years ago

“Re: Tote bags Tatiana was THE BEST. She responded quickly with emails and understood everything I had requested. Product was exactly as described. The reason for 4 stars is that we could not pay by bank card as we are overseas. This meant additional bank fees and also less security for us should something have gone wrong. Not to mention time out from work to line up in a bank queue. This could unfortunately be the reason for me not to use this company again.”

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Posted 7 years ago

Thank you for your review. We'd like to assure you that it is our company policy for new overseas customers to pay via bank transfer however once we have established a relationship further payments will be accepted via an alternative payment method.

Posted 7 years ago

“The service was excellent, and the product is exactly how I envisioned it to be. Thank you!”

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Posted 7 years ago

So glad to hear you're pleased with your products.

Posted 7 years ago

“The item I received was very good and so was the service!”

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Posted 7 years ago

Thank you for the review Chris, glad to hear it!

Posted 7 years ago

“very good service - helpful with options on design, quick turnaround and very happy with the produce”

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Posted 7 years ago

Thanks for the review Niall, we hope to see you shop with us again soon!

Posted 7 years ago

“Our order was handled efficiently and quickly and the quality of the feather banner was excellent considering the reasonable price”

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Posted 7 years ago

Thanks for your review Joanne, we will always do our best to bring you the most competitive prices.

Posted 7 years ago

“Very good service. Emails responded to within 24 hours-ish, but I reckon if this was improved to 4 hr SLA, you'd be laughing. The feedback form doesn't have any timeframe in between '12 hours' and 'over a week', random, maybe add something in to catch the info for the people who fall in between that huge timeframe. I find delivery to be very expensive. DPD charge approx £5.00 per box for next day business deliveries in the UK. Delivery should be free for a customer being quoted for 24'000 products.”

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Posted 7 years ago

Hi Lucy, thank you for your review. We pride ourselves on offering consistently great customer service & would love to discuss some of the points in your review. Please send us a private message letting us know when you're available for a call.

Posted 7 years ago

Total Merchandise is rated 4.8 based on 2,034 reviews