Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.79

4.8 Rating 2,034 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 11th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The team at Total Merchandise, we extremely efficient with their responses and making amendments, as requested. Our notebooks are fantastic, brilliant quailty, they llok very professional and the way they look/feel make it obvious that they are recycled!”

Helpful Report

Posted 1 year ago

Hi Abbie-Jo - your recycled notebooks look amazing! We're delighted to hear that you're pleased with your products and the service you received, and thanks also for taking the time to share the photo as well. We look forward to assisting you with another order soon.

Posted 1 year ago

“Straight forward, fast, easy to use service. Great staff.”

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Posted 1 year ago

Hi Lorraine, thanks so much for the 5* review! We're delighted to hear you had a great experience with us and look forward to working with you on another order soon.

Posted 1 year ago

“The Total Merchandise team are very knowledgable and helpful. They provided all the assistance required to produce and deliver promotional merchandise in a timely manner.”

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Posted 1 year ago

Hi David, thanks for the fantastic feedback! We're so glad to read this and look forward to helping you with another order of promotional products soon.

Posted 1 year ago

“Outstanding service. We've been a customer to Total Mercandise for a long time and they always deliver amazing outcome. It's a pleasure working with them. - JJ”

Helpful Report

Posted 1 year ago

Hi JJ - thanks so much for the amazing feedback! We always aim to offer our customers a consistently excellent experience, so are delighted to read this. We look forward to working with you on another order soon.

Posted 1 year ago

“Good prices, friendly team who are easy to deal with and quick to respond.”

Helpful Report

Posted 2 years ago

We're so glad to hear it! Thanks for the 5* feedback, Coralie - we look forward to assisting you with another merchandise order soon.

Posted 2 years ago

“Very smooth and quick delivery!”

Helpful Report

Posted 2 years ago

We're so glad to hear it! Thanks for the feedback, Michelle - we look forward to working with you again soon.

Posted 2 years ago

“Placed order and was kept up to date all the way through.”

Helpful Report

Posted 2 years ago

We're so pleased to hear it! Thanks for the review and we hope to work together again soon.

Posted 2 years ago

“Excellent service, speedy delivery”

Helpful Report

Posted 2 years ago

Hi Mark - we're delighted to hear it! Thanks for taking the time to review us and we look forward to working with you again soon.

Posted 2 years ago

“Excellent customer service and fast delivery service”

Helpful Report

Posted 2 years ago

Thanks for the 5* feedback, Louis - we hope to work with you on another order soon!

Posted 2 years ago

“Great Custumer service and very fast delivery”

Helpful Report

Posted 2 years ago

Hi Sara, thanks for the fantastic review! We look forward to working with you again soon.

Posted 2 years ago

“Good quality items and excellent prices. Definitelt recommended, I use them a lot.”

Helpful Report

Posted 2 years ago

“Swift customer service, speedy delivery, smooth process. I will use them again!”

Helpful Report

Posted 2 years ago

“Always a good experience with TM, never had any issues, good communications throughout and always a great product at the end Thanks”

Helpful Report

Posted 2 years ago

Hi Olivia, thanks so much for the amazing feedback! We really appreciate your comments and look forward to working with you again in 2024.

Posted 2 years ago

“Very helpful customer service! Delivered in a tight turn around to meet our deadline. Thank you!”

Helpful Report

Posted 2 years ago

Hi Beth - we're so pleased to hear it! We look forward to working with you on another order soon.

Posted 2 years ago

“Was able to turnaround an order quickly. Were friendly and easy to work with, and delivered on time.”

Helpful Report

Posted 2 years ago

We're so pleased to hear it, Andrea! Thanks for the amazing feedback and we look forward to assisting you with another order soon.

Posted 2 years ago

“Great communication throughout and excellent quality”

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Posted 2 years ago

Hi Vanessa - thanks for the fantastic 5* feedback! We really appreciate your comments and hope to assist you with another order soon.

Posted 2 years ago

“Very helpful and quick delivery turnaround”

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Posted 2 years ago

We're so pleased to hear it - thanks for the 5* review, Peter!

Posted 2 years ago

“The service was extremely good, fast and we received exactly what was ordered. Thank you for your excellent service.”

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Posted 2 years ago

We're so pleased to hear it! Thanks for the wonderful review, Natasja, and we look forward to assisting you with another order of promotional products soon.

Posted 2 years ago

“always a prompt response to any enquiry and products are of a high quality”

Helpful Report

Posted 2 years ago

Thanks for the amazing review, Maria! We're so glad to hear you had a great experience working with us and that you're pleased with your completed products. We hope to assist you with another order soon.

Posted 2 years ago

“Excellent customer service with prompt and helpful response time and a great quality product. We will use again!”

Helpful Report

Posted 2 years ago

Amazing feedback, Catriona - thank you! We look forward to assisting you with your next order.

Posted 2 years ago

Total Merchandise is rated 4.8 based on 2,034 reviews