Total Merchandise Reviews

Name: Total Merchandise
Address: Suite 1, The Centre, The Crescent, Colchester Business Park, Suite 1, The Centre, The Crescent, Colchester Business Park, Essex
Rating: 4.78

4.8 Rating 2,003 Reviews

96 %

of reviewers recommend Total Merchandise

Company Reviews

Metrics

Info

4.8

Based on 2,003 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01376 509092

Email:

katie.clark@totalmerchandise.co.uk

Location:

Suite 1, The Centre, The Crescent, Colchester Business Park,
Suite 1, The Centre, The Crescent, Colchester Business Park
Essex
CO4 9QQ

Total Merchandise 5 star review on 25th March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“constant communication throughout the process and high quality keyring”

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Posted 3 years ago

Thanks for the great review! We're pleased to hear you were pleased with the service you received and your completed products.

Posted 3 years ago

“Very very good customer service with very good email respite times. Very helpful with small details and getting your order and products exactly right.”

Total Merchandise 4 star review on 22nd July 2020

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Posted 3 years ago

Hi William - thanks for the lovely review and for sharing a picture of your completed car air fresheners! They look great and we're delighted you enjoyed a brilliant experience with us. We look forward to working with you again soon.

Posted 3 years ago

“Overall good experience , after small delay with artwork return (by third party), delivery arrived as ordered and only one day after original date. definitely will use again”

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Posted 3 years ago

Thanks for the great review, Chris! We look forward to working with you again soon.

Posted 3 years ago

“Feedback is that most people are happy with the product, the logo looks good - although the cup can get quite hot using our onsite hot vending machine, we may need cup holders in the future.”

Total Merchandise 4 star review on 18th March 2020

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Posted 4 years ago

Hi Sue, thank you for the great review and for sharing the wonderful picture of your cups! Due to these cups being single-walled they will warm up once filled with hot drinks but we would be more than happy to organise some cup holders. Also, we can send samples so you can test the product before going ahead with your order. Our expert account managers will be able to advise on the perfect products for your needs.

Posted 4 years ago

“Brilliant service, very quick and quality looked good - Robyn was great. Some kind of discount for returning business from charities would be good.”

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Posted 4 years ago

Hi Rosie, thank you for the great review! As you have left a review you will get £25 off your next order, a little thank you from us.

Posted 4 years ago

“The product was excellent. This is the first time I’ve ordered from Total Merchandise, the process was a little confusing. However now I’ve done it once would I use them again. Yes totally.”

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Posted 4 years ago

“Great communication from order to delivery.”

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Posted 4 years ago

Thank you for the great review, Dorcas.

Posted 4 years ago

“Excellent service, we were kept updated at all times and the goods were delivered earlier than advised deliver date”

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Posted 4 years ago

Thank you for the great review! We're so pleased to hear you enjoyed our usual five-star service.

Posted 4 years ago

“We have now ordered two different sets of tote bags and both have been supplied quickly and without issue. The support from the team has been good and we will order these again in the future too”

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Posted 4 years ago

Thank you for the amazing review, Paul! We're so pleased to hear you're happy with the bags and our customer service. We look forward to working with you again.

Posted 4 years ago

“excellent turn around of the product and correspondence was excellent”

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Posted 4 years ago

Hi James - thank you for the brilliant review, we're so pleased to hear this and we hope to work with you again soon.

Posted 4 years ago

“Good Service”

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Posted 4 years ago

Thank you for the great review, Sharon.

Posted 4 years ago

“Good quality, rapid execution”

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Posted 4 years ago

Thank you for the great review, Nastya.

Posted 4 years ago

“EASY PURCHASE, came fast”

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Posted 4 years ago

Thank you for the great review, Harrie.

Posted 4 years ago

“Great service and product :)”

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Posted 4 years ago

Hi Lisa - thank you for the great review!

Posted 4 years ago

“Pleased with the quality of the products, was quite tricky to set up the purchase but the sales lady was patient and helped as much as possible”

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Posted 4 years ago

Hello, thank you for the great review. We are always looking to improve our experience so your feedback is greatly welcomed and will be passed onto the relevant people.

Posted 4 years ago

“I have used total for the past two years and we have been happy with the quality of the products - all arriving on time. Sometimes there are delays with the artwork proofs being sent.”

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Posted 4 years ago

Thanks for the great review, Alexandra, and for the feedback, which we'll pass onto our team. We're delighted to have worked with you for two years and hope to continue being your promotional partner for many more years to come!

Posted 4 years ago

“Delivery on time and good communication skills from you company”

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Posted 4 years ago

Hi Colin, thank you for the great review! We're delighted to read that you enjoyed our usual five-star customer service.

Posted 4 years ago

“Always very helpful and competitive. Products are of a good quality. speedy service.”

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Posted 4 years ago

Hi Annya, thank you for the great review! We hope to work with you again soon.

Posted 4 years ago

“good service great product”

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Posted 4 years ago

Thank you for the amazing review!

Posted 4 years ago

“Was very happy with the product received. Had a fast response to all email. Overall very happy!”

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Posted 4 years ago

Hi Evie, thank you for the lovely review!

Posted 4 years ago

Total Merchandise is rated 4.8 based on 2,003 reviews