Tooled-Up supplied the quality equipment at a competitive price, keeping us up to date with the progress of our order, but were badly let down by their chosen delivery firm! At the time of our order being placed, we were given the option to provide delivery instructions to cover the possibility of our being out at the time of delivery and being unable to take our parcel in to the house. We obviously did not wish a costly chainsaw to sit on our porch in full view of passers-by. Consequently, we spoke to both our neighbours who were both willing to take our delivery in and added these instructions to the order form. It transpired that we were out when the delivery was attempted, the delivery firm totally ignored our instructions and, as we pulled up in front of our home, the chainsaw had been left in full view for anybody so minded to just take away. Fortunately, that was not the case!