Tooled-Up Reviews

Name: Tooled-Up
Address: 78 Suez Road, Brimsdown, London, London
Rating: 4.77

4.8 Rating 23,372 Reviews

95 %

of reviewers recommend Tooled-Up

4.8

Based on 23,372 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Tooled-Up:

Tooled-Up is the online arm of Lee Industrial which was established in 1976. We stock a huge range of tools and accessories including hand tools, power tools, garden tools, automotive tools, plumbing tools and work wear.

We list over 65,000 tools on our website, from top brands such as Bosch, Dewalt, Karcher, Stanley and Makita.

Everything we sell carries a full UK Warranty backed by the manufacturers.

Visit Website

Phone:

0208 805 3535

Email:

sales@tooled-up.com

Location:

78 Suez Road,
Brimsdown,
London
London
EN3 7PS

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Tooled-Up 5 star review on 20th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Easy to order the two items. Updates on delivery times etc. Good to receive a traditional receipt which could be printed out. Thought I'd only received one of the items until I opened the box and found the second item boxed up inside.”

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Posted 6 months ago

“Excellent service at a competitive price. Can’t be better”

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Posted 6 months ago

“If you are pushed for time and you need to trust someone to get it sorted, then Tooled-up are the ones! Excellent super swift service. Great products. Can’t recommend highly enough.”

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Posted 6 months ago

“I am very happy with this company, they kept me up to date with my order. The product was well wrapped and works fantastic”

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Posted 6 months ago

“Do what they say! Equipment supplied was in stock or swiftly obtained. No need to contact Tooled-Up for any queries. All in order. Very pleased.”

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Posted 6 months ago

“The firm worked efficiently in sending the items promptly.”

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Posted 6 months ago

“Very pleased with this purchase of Bosch 36v hedge trimmer, very powerful cutting has24ins long cutting blade”

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Posted 6 months ago

“received my goods verey quickly and they were excellent quality”

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Posted 6 months ago

“Easy to order the cordless lawnmower through the website. Slightly disappointed that one of the battery options wasn't available for delivery for a further 3 weeks. However, there were sufficient options for an order to be placed and to delivered the following day. Delivery arrived as required. Products arrived well boxed. Instructions were available in paper form and on You Tube.”

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Posted 6 months ago

“Excellent service and price”

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Posted 6 months ago

“A very good service. Lawnmower delivered quickly. Price was very competitive. Thank you.”

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Posted 6 months ago

“I ordered a chainsaw that was too heavy for me to use, (I am in my mid seventies), and decided to return it the next day. I completed all the paperwork, and complied with all their requirements, paid for the return postage, and sent it off. No acknowledgement from Tooled-Up re receipt of goods, so I phoned them, and asked when I would receive my *FULL* refund. I was told that the full refund would be in my account in a few days. I received a partial refund, and they retained £7.95, which they said was the cost of the original *Outbound* postage, which was not refundable. I pointed out that under the 14 day "Cooling Off Period", they are obliged to return the FULL amount paid, including outbound postage, after which I was told there was nothing more they could. So I wrote to Jason Chance, Director, asking him to put this right. No reply, so I sent a prompt, and still no reply. In my final email to him, I sent 2 links re the Outbound Postage - one was a Government Guidelines For Traders, the other was a Citizens Advice link - both links clearly stating that the Outbound Postage has to be refunded under the 14 day Cooling Off Period I also stated that I needed a "Letter Of Deadlock" from him, to escalate the matter to my Bank (a claim under "Section 75, Consumer Credit Act"). All I received was a polite, to the point, reply, essentially saying "tough" So, I submitted a claim to my bank, (a very simple process), and within 24 hrs, my bank account was credited with the money I was owed. Credit to my bank, but as for Tooled-up & Mr Chance, what a shambles company - I wonder just how large their revenue is from the monies they withhold from customers who are not savvy about Consumer Rights. What a way to run a business!!”

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Posted 6 months ago

“10 out of 10 Grate serves will order Again”

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Posted 6 months ago

“Highly recommend. Great product and service thank you.”

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Posted 6 months ago

“Easy ordering system with plenty of products to choose from.”

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Posted 6 months ago

“Item arrived on time and was well packaged. It was a genuine manufactures item as described on the firms web site and the cost was reasonable.”

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Posted 6 months ago

“Efficient service, good quality tools, speedy delivery”

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Posted 6 months ago

“very quick and excellent srvice”

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Posted 6 months ago

“Great service. Thanks”

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Posted 6 months ago

“Very happy with my recent purchase, Einhall wire brush for a patio cleaner, just the parts needed without the other kit components that were not required. Competative on price and very good communication keeping me updated with my order progress. Product arrived in good time,ordered over a bank holiday, and secured packaged. Added this company to my saved list and expect to use them again at some point.”

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Posted 6 months ago

Tooled-Up is rated 4.8 based on 23,372 reviews