Tooled-Up Reviews

Name: Tooled-Up
Address: 78 Suez Road, Brimsdown, London, London
Rating: 4.77

4.8 Rating 23,374 Reviews

95 %

of reviewers recommend Tooled-Up

4.8

Based on 23,374 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Tooled-Up:

Tooled-Up is the online arm of Lee Industrial which was established in 1976. We stock a huge range of tools and accessories including hand tools, power tools, garden tools, automotive tools, plumbing tools and work wear.

We list over 65,000 tools on our website, from top brands such as Bosch, Dewalt, Karcher, Stanley and Makita.

Everything we sell carries a full UK Warranty backed by the manufacturers.

Visit Website

Phone:

0208 805 3535

Email:

sales@tooled-up.com

Location:

78 Suez Road,
Brimsdown,
London
London
EN3 7PS

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Tooled-Up 5 star review on 20th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Thanks to the Team for prompt service. Your after sales was most helpful as my parcel was clearly tampered with and arrived with sticky tape and in a sad state. I was assured that it would be fine and so it was. Thank you.”

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Posted 1 year ago

“item perfect Pity about Royal Mail who dumped item in someone else's garden who was on holiday! Dont worry I got it eventually. Wilma E Nimmo”

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Posted 1 year ago

“Delivered as expected all ok”

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Posted 1 year ago

“very good company very quick delivery will use again.”

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Posted 1 year ago

“My first purchase from Tooled Up, a Bosch hedge trimmer, the price was the best I could find and delivery was on time. I would certainly buy from them again.”

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Posted 1 year ago

“Brilliant customer service from Tooled-up. I had a question about the product and the agent was really helpful. She even reminded me about the free battery offer and told me how to get it. Definately will use them again.”

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Posted 1 year ago

“Good delivery service. I was a bit concerned when I saw that the item had been opened and repackaged but all the contents were there and in working order.”

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Posted 1 year ago

“Efficient , good service , kept being informed with progress of the order”

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Posted 1 year ago

“Arrive ontime and very helpfull”

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Posted 1 year ago

“I'm well impressed with prompt service from Tooled-Up.Being able to get new battery & charger & in excellent condition has gave me the use again of my hedge trimmer. Thank you Tooled Up. You're a company well worth using.”

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Posted 1 year ago

“Excellent service and quick delivery!”

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Posted 1 year ago

“I was kept in touch with my order very efficiently as it went through the various stages from purchasing the item to delivery. No problems were encountered and the item arrived in good time and in good condition. Would recomend Tooled-Up and will use them again in the future.”

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Posted 1 year ago

“Very good sevice”

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Posted 1 year ago

“Very pleased with the service, I have had several orders over the last couple of months and the items have been received on time. Will use site again”

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Posted 1 year ago

“Tried to buy from this company on there Ebay account there. Total disaster from start to finish an afraid to say ,had to open up a case on Ebay there, to get my money back for the item there I purchased over 6 days ago !!! .they claimed that they had posted out,when in reality they never ever did in the first place there . If you know the story of pinocchio and his ways and you like how he works there ,then indeed you will both appreciate and get on famously with them . However there, I don't and indeed will not be using or buying from them ever again there. For myself they are a Ebay D.N.B seller ... stay well clear end of there.”

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Posted 1 year ago

“Just perfect :-)”

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Posted 1 year ago

“I ordered a branded replacement blade for my mower, received what I ordered at a cheaper price than elsewhere, prompt delivery, great service”

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Posted 1 year ago

“Ordered with quick delivery well packaged and good communication via email I will use them again”

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Posted 1 year ago

“Ordered 10 r-chem Only 8 in box when it arrived Had to send photo of it 8 in box as they would not accept my word They have now instigated an investigation Would not use again as life is 2 short for this kind of service”

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Posted 1 year ago

“Order did NOT turn up on the day I paid extra postage for and was going to take 4 more days, due to DHL who was your choice !!!!!!!!. Your customer service person was so RUDE and just put the phone down on my call, so after calling back and speaking to a guy who was more helpful because you could NOT get my order to me before the end of the week and with more days in between the DHL set date I cancelled my order BUT I am STILL getting email's from you asking if I am happy with my order. I DID NOT get it when it was due on the day I paid to have it so NO I am NOT happy and WOULD NOT order ever again !!!!!!!!!!!”

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Posted 1 year ago

Tooled-Up is rated 4.8 based on 23,374 reviews