Alan Wadkins Tool Store Reviews

Name: Alan Wadkins Tool Store
Rating: 4.86

4.9 Rating 5,002 Reviews

97 %

of reviewers recommend Alan Wadkins Tool Store

4.9

Based on 5,002 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Email:

info@alanwadkinstoolstore.co.uk

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Alan Wadkins Tool Store 5 star review on 17th May 2025

David Grice

Alan Wadkins Tool Store 5 star review on 8th May 2025

Alexander C Pownall

Alan Wadkins Tool Store 5 star review on 1st May 2025

Andrew Thompson-Smith

Alan Wadkins Tool Store 5 star review on 19th April 2025

Amanda Spriggs

Alan Wadkins Tool Store 5 star review on 27th July 2024

Adam Baron

Alan Wadkins Tool Store 2 star review on 18th July 2024

Jason Lau

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great prices but stupid policy on only being able to send goods to the address the card you're paying with is registered to. We're repeat customers and paying with the same card, so surely they know it's not a fraudulent transaction. We're asking for the goods to be sent to our business address, the business being named after the card holder, so again surely this proves it's not a fraudulent transaction. Out of the 150-200 suppliers we deal with, no one else has a restrictive policy like this which seems completely counter productive to retaining business. Surely you can set up an additional security check with the bank, like having to enter a password, or code that's sent via text that all companies use nowadays. Infact this is now regulation from May this year to use these checks.”

Helpful Report

Posted 3 years ago

Hi Unfortunately due to fraud being committed against us we had to change the way in which we accept online card payments. Our merchant bank doesn`t cover us if we send to a 3rd party delivery address so this is done at our own risk. To which we had to stop this due to a minority of people doing this to us being, we not only lost the money on chargebacks but also the product as this had already been shipped. And as a company if we continued to allow this to happen then we wouldn`t be here in the future to be honest. We do state prior to ordering all orders must be shipped to the billing address for the card. Regards Martin

Posted 3 years ago

“Prices seem to be very good.... But... Wanted to charge £9 + for small parcel delivery to NI Royal mail charge approx £3.20, eBay paclink is £4.95 So order cancelled”

Helpful Report

Posted 3 years ago

Hi This was correct to what was quoted for I'm afraid. This is due to the size of the parcel being shipped to you. We do state on the website prior too delivery that there will be additional postage costs to certain postcodes. Regards Martin

Posted 3 years ago

“Trying to buy tools from here for me was awful. I simply wanted to have them delivered to my place of work. However my card was registered to my home address. It's to avoid fraud. But they had my full details to check, instead they just cancel the order. Caused me problems. I don't use PayPal which was their go to comment. Then they won't take payment over the phone ..... it's 2022 !!”

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Posted 4 years ago

“its a chistmas prent. cant coment tillafter chistmas”

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Posted 4 years ago

Hi Michael We would be grateful if you could relook at this review after Christmas or remove for the time being until the item has been used by the person receiving the gift. Regards Martin

Posted 4 years ago

“Website doesn't work properly, it tries to send the product to the wrong address and l can't alter it. Hence l've pulled out. Shame l can't do business...”

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Posted 4 years ago

Hi Richard We only allow card payments to be sent to the billing address of the card as stated on our website. This is to stop the small number of people that have tried to commit fraud against our company. You can send it to another address if you paid via PayPal and have this as your confirmed PayPal address within that account. Regards Martin

Posted 4 years ago

“Bought from store previously but disappointed this time with delivery as sent to wrong address twice although advised store but never responded as promised.”

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Posted 4 years ago

“Tools are very good but unfortunately the company don’t ship worldwide”

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Posted 4 years ago

Hi You didn`t buy anything from us in the end. As we cancelled your order as we only ship within the Uk.

Posted 4 years ago

“Prompt delivery however one of the item missed in the pack...”

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Posted 4 years ago

“I would have given 5 stars if the delivery would have been timed even am or pm not just next day up to 23.59 pm”

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Posted 4 years ago

Hi Keith Many thanks for the review. I'm afraid the courier used for the delivery of your parcel don`t offer this service , they only state delivery will be between 8-6pm. We do use other couriers which offer this service for future reference but only for smaller items unlike the item purchased. Many thanks Martin

Posted 4 years ago

“I decided to opt for the Makita after reading the good reviews, would have liked the 230 volt but as not available went for the 110v.As i needed it quickly, paid the extra to get before noon delivery next day, apparently there was an error in the admin. side and it arrived normal del.On unpacking every thing was fine until fitting the slide bar when i realised that it had been used before me scuff marks etc.but as i mentioned i needed it so accepted as is. This i feel is a shame on what should have been pleasant purchase. J F Creed”

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Posted 5 years ago

“Knowledgeable on the phone. Item arrived on time.”

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Posted 5 years ago

“Arrived quicker than I expected. Poorly packaged and in a sorry state when delivered but goods inside seem ok, and it works.”

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Posted 5 years ago

“Both good and bad aspects to this experience, with future tool purchases I may choose not to repeat it.”

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Posted 5 years ago

“I would like to receive the goods before I give a review”

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Posted 5 years ago

“Good service and delivery, excellent Makita product as you would expect, but case was scratched up and didnt look new, with catches difficult to open”

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Posted 5 years ago

“Good service, but the shipping cost was £2 and you charge me £3.99.”

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Posted 6 years ago

“Ordered Thursday 03/01/19 paid for next day delivery. 07/01/2019 still not here.”

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Posted 7 years ago

Hi We emailed stating the order had been cancelled due to the incorrect card details being provided. Therefore we weren`t able to continue with your order. Many thanks Martin

Posted 7 years ago

“I only gave a 3 due to not being abel to change delivery address. And tool came a day late”

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Posted 7 years ago

We were unable to send to the different delivery address as there wasn`t enough history there, We do state this on the checkout basket page prior to checkout. The item was delivered the following day as advised in the email we sent you as our couriers had already been for the day. Many thanks

Posted 7 years ago

“Would have rated it 5 star but the one collet supplied with my Dremel Micro tool does not fit any of the supplied attachment collar sizes. The manual shows 4 collet sizes but states some may not come supplied with various collets. Seems an excellent drill & low noise when switched on, just wish the supplied collet would fit at least one drill bit”

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Posted 7 years ago

“Web site bit of a pain Entered details went to terms and conditions and wiped out all details Not obvious when to put in discount code Reason of good score Nikki That’s why I used you in the End Hope she is due for a raise soon”

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Posted 7 years ago

Alan Wadkins Tool Store is rated 4.9 based on 5,002 reviews