Tile.co.uk Reviews

Name: Tile.co.uk
Address: Brooke Ceramics, Foster street, Hull, East Riding of Yorkshire
Rating: 4.53

4.5 Rating 663 Reviews

87 %

of reviewers recommend Tile.co.uk

4.5

Based on 663 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Tile.co.uk:

Suppling designer tiles from around the world available to the UK. We buy directly from the world's leading manufacturers and stock them on site in the UK with home delivery. Indoor tiles for the home including ceramic and porcelain tiles for bathrooms, showers, hallways and kitchen walls and floors. Plus outdoor porcelain tiles for garden patios and outdoor living spaces.

Visit Website

Phone:

0330 002 0850

Email:

hello@tile.co.uk

Tile.co.uk 5 star review on 17th October 2025

Anonymous

Anonymous // 01/01/2019

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“Tiles didn’t look anything like their images. Extremely disappointing”

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Posted 1 year ago

“Tiles arrived quickly and were well packed.”

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Posted 1 year ago

“Excellent service. The tiles arrived beautifully packaged and they are really lovely tiles.”

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Posted 1 year ago

“Recently ordered sample time which arrived promptly and loved the quality of product. Ordered the full size tile and looking at using it as a splashback tile behind taps of cloakroom vanity unit. Will look to use this company again for future purchases”

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Posted 1 year ago

“Fantastic quick service Beautifully and safely packed”

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Posted 1 year ago

“Ordering was easy and simple to follow, the description of the tiles were accurate and the delivery arrived as promised. The tiles were very well packed with no damage.”

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Posted 1 year ago

“This is a lovely tile but not quite the right colour to match my kitchen.”

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Posted 1 year ago

“Both sample tiles are so gorgeous its difficult to choose! Arrived very quickly!”

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Posted 1 year ago

“Excellent service”

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Posted 1 year ago

“Great service and great range of tiles.”

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Posted 1 year ago

“I can't fault the quality and price of the tiles themselves or the trouble Tile.co.uk went to on my behalf. However the delivery was frankly farcical via Royal Mail. First delivery attempt didn't hear knock (or maybe was out) and no card left. Found box was at GPO depot, collected it only to find over half the tiles were smashed. Second replacement delivery went to wrong address (stolen by whoever accepted the parcel). Third delivery to local MKM Home Store was fine.”

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Posted 1 year ago

Hello Martin, Thank you for the review. We apologies for the issues with Royal Mail. These tiles are special order items sent directly from the supplier so we don't have control over how they are delivered or booked in but will always try our best to get orders to you as quickly as possible. We appreciate you was able to collect from a local business.

Posted 1 year ago

“Absolutely awful customer service. They are trying to keep my deposit despite the driver lying that he could not access my property. AVOID!”

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Posted 1 year ago

Thank you for the review Jodie. As explained these are special order tiles and, as you have now cancelled your order after they had been despatched, there is a restocking fee of 25% for the supplier to accept them back, as described on our web site. As also described the supplier uses a transport service that uses large lorries to deliver pallet orders and this lorry was unable to reach your house due to the small lane leading up to the property. They attempted to arrange a drop off to you at the top of the road in a local car park but you declined. We offered a new deliver free of charge even though we advertise a second charge for new deliver attempts but you declined. For future deliverers involving pallet deliveries we recommend contacting the company before despatch and making sure they are aware the may need to use a small truck as this can be be organised but may cost extra to book.

Posted 1 year ago

“Shipping was quite expensive but still worked out cheaper overall than nearby shops. Well packaged on a pallet with no breakages. Took a week to get delivered. No-one replied to my email asking for an update on the order when the tracking didn't work but I would use tile.co.uk again as the online chat was useful.”

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Posted 1 year ago

“Delighted with the tiles and the service provided”

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Posted 1 year ago

“Very good. Quick service and delivery. Tiles look amazing Impressed and will buy from them again”

Tile.co.uk 5 star review on 17th March 2025

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Posted 1 year ago

“Excellent product, lovely design and colours.”

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Posted 1 year ago

“I only ordered a sample tile the tracking was possible it was delivered in the expected time window. Unfortunately, the tile was not quite the right shade to match the original so it was worth using the sample service.”

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Posted 1 year ago

“CUSTOMER SERVICE A BIG FAT ZERO! Ordered some tiles from this website. TILE.CO.UK entered the incorrect delivery address even though the order and invoice was exactly correct. After receiving tracking info from FEDEX tiles were sent to wrong address on first attempt on Tuesday, then i spent spent 3 hours attempting to contact FEDEX on Wednesday as still hadn't arrived, i then arranged to collect in person from local FEDEX depo. Only by pure chance i caught the van on my street that evening at 5:30pm. After contacting Tile.co.uk with photos of address being incorrect, transcripts of online chat with FEDEX, requesting a refund on delivery charge, there resonse was quite unbelievable, PLEASE READ FOR YOURSELF! : "As you have now received your order within 2 days of ordering (albeit we understand it was a little bit messy) unless you want to return your order, we are not under any obligation to refund any fees whatsoever." Utter disgrace! Zero contrition. Zero interest in their own mistake. Zero customer service. Quite simply laughable in this current day of customer service! MY ADVICE - GIVE "TILE.CO.UK" A WIDE BIRTH.”

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Posted 1 year ago

“Really fast delivery, arrived well packaged with no breakages.”

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Posted 1 year ago

“Quick delivery and beautiful tiles. Very impressive service thank you”

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Posted 1 year ago

Tile.co.uk is rated 4.5 based on 663 reviews