Tile.co.uk have a Customer Happiness Grade of A-. Customers love their prices, delivery and customer service but are unhappy with their refunds.
“
Very pleased. Great price. Looks fab. Great customer service.
”
- Sandra L
“
Reasonable price. Easy transaction. Quick delivery. Only problem was with the delivery company who left tiles on the road. We are a couple in our 60s and carrying large external tiles in was not easy.
”
- Madhu N
“
The packaging was damaged on pretty much every box and signs of water damage, 6 broken tiles, I also paid for 40 and only got 39 and we paid a premium price for them.
”
- Richard W
“
Prompt delivery and beautiful tiles. My kitchen looks stunning.
”
- Allison G
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Reasonable price. Easy transaction. Quick delivery. Only problem was with the delivery company who left tiles on the road. We are a couple in our 60s and carrying large external tiles in was not easy.
”
- Madhu N
“
Sadly communication from office to warehouse failed and my replacement order which should have left Tuesday for delivery weds was held up a day and arrived Thursday instead.
”
- Anonymous
“
Ordered two sample tiles. Received one. The invoice had the second tile crossed out with a note stating out of stock. No refund offered. When I emailed they apologised and confirmed that the tile was in stock so should have received it. They said they’d send it straight away. Never received it. Didn’t use them when choosing my tiles because I couldn’t trust I’d receive them if they can’t even get the sample order correct
”
- Lee T
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Tile samples never arrived - now battling for a refund!
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- Sophie E
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The tiles are faulty and we think we should have been given a full refund, including deliveries cost, £39 for initial delivery and then £41.
”
- Marie S
“
Very good customer service - quick to send the tiles out and they also replaced straight away 2 tiles which had been broken in transit.
”
- Anonymous
“
Very pleased. Great price. Looks fab. Great customer service.
”
- Sandra L
“
A very quick and efficient service from this company.
The initial sample requested was of a substantial size and the packaging of both orders was excellent.
”
- Anonymous
