Tile.co.uk have a Customer Happiness Grade of A-. Customers love their prices, delivery and customer service but are unhappy with their refunds.
“
Just what I was looking for - strong white beautiful tiles that just finish off the look I wanted. Good price and good quality, I would recommend
”
- Leigh S
“
Great tiles and good price
”
- Robert L
“
Love the tiles exactly what I wanted delivery was quick , I only gave 4 star because I thought the delivery price was to expensive that’s the only fault
”
- Renea T
“
I was so pleased that I managed to find some ‘missing’ tiles for my kitchen. A perfect match, easy to order and delivered on time as per the website. No issues with the delivery and great value. Thank you
”
- Julia S
“
Customer service were very helpful in holding my order whilst I was on holiday,booking a specific delivery date for when I returned. The delivery company delivered a day early but that wasn’t Tile.co.uk’s fault! Delivery was very well packed and the tiles look beautiful.
”
- Rachel L
“
Very good customer service, was a delay in getting the delivery but communication was really good, and returned tiles that i ordered. Ordered the correct ones which was delivered next day. Overall really good service recommend highly
”
- Ali O
“
We recieved a refund for the damaged tiles in the third box.
”
- Angela T
“
They also repeatedly mislead Consumers about their Legal & Consumer Rights,
Such as:
--Threaten to charge "restocking fee(s) if the order is cancelled or returned which is illegal in UK
--Only give 48 hours to check for damages and supply photos - the Consumer Laws give 30 days to claim a refund for damage,while for 6 months the retailer gets 1 chance at repair or replacement before refund can be claimed if it doesn't work.
”
- Anonymous
“
Tiles weren't delivered on requested date. Complained via customer service requesting refund of delivery charge seeing as my request wasn't fulfilled. Subsequent email was ignored. Will not use again.
”
- Ellen G
“
Customer service were very helpful in holding my order whilst I was on holiday,booking a specific delivery date for when I returned. The delivery company delivered a day early but that wasn’t Tile.co.uk’s fault! Delivery was very well packed and the tiles look beautiful.
”
- Rachel L
“
Excellent service. The free samples arrived quickly and well wrapped. A bit small to understand the pattern, but good to judge the colour.
”
- Anonymous
“
Very good customer service, was a delay in getting the delivery but communication was really good, and returned tiles that i ordered. Ordered the correct ones which was delivered next day. Overall really good service recommend highly
”
- Ali O
