Tile.co.uk have a Customer Happiness Grade of A-. Customers love their prices, delivery and customer service but are unhappy with their refunds.
“
Within a couple of days of delivery the price reduced by 20% so a bit disapointed in missing out on that.
”
- Vince C
“
I can't fault the quality and price of the tiles themselves or the trouble Tile.
”
- Martin R
“
I did try to purchase same from London Tile Company, who wanted to charge me £80 delivery for same price of tiles, as they said we needed a pallet delivery and they consider our Dundee postcode to be "Scottish Highlands", so after that load of bull, it was a pleasure to deal with Tile.
”
- DUNCAN S
“
Exellent products ,good value ,good comunication ,delivery smooth
website easy to use !
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- Terence W
“
Beautiful tiles & when phoning a couple of times to ask a question or give delivery help the staff were excellent & answered my queries & passed on info to the couriers.
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- Vince C
“
Ordering was easy and simple to follow, the description of the tiles were accurate and the delivery arrived as promised. The tiles were very well packed with no damage.
”
- Donna C
“
Ordered two sample tiles. Received one. The invoice had the second tile crossed out with a note stating out of stock. No refund offered. When I emailed they apologised and confirmed that the tile was in stock so should have received it. They said they’d send it straight away. Never received it. Didn’t use them when choosing my tiles because I couldn’t trust I’d receive them if they can’t even get the sample order correct
”
- Lee T
“
Tile samples never arrived - now battling for a refund!
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- Sophie E
“
The tiles are faulty and we think we should have been given a full refund, including deliveries cost, £39 for initial delivery and then £41.
”
- Marie S
“
Customer service was good. Ordering was easy and the cost was more competitive than others. No problems whatsoever
”
- Collin B
“
Excellent service.
Tiles delivered within 5 days of ordering.
”
- Stephen B
“
Excellent service. The tiles arrived beautifully packaged and they are really lovely tiles.
”
- Nikki R
