Tile.co.uk have a Customer Happiness Grade of A-. Customers love their prices, delivery and customer service but are unhappy with their refunds.
“
Great tiles and good price
”
- Robert L
“
Love the tiles exactly what I wanted delivery was quick , I only gave 4 star because I thought the delivery price was to expensive that’s the only fault
”
- Renea T
“
Excellent service, delivery good. Easy to order from website and reasonable price. Thank you
”
- Linda M
“
Tiles are great, although not unpack them all. Delivery provider are terrible, they ignor restrictive access instructions, require a 10 hour window for delivery and can't use their own equipment to unload.
”
- Ellen H
“
Quick delivery
”
- Anonymous
“
uk aimed to solve the problem quickly with replacements each time but the packaging and delivery of each box of tiles were well below satisfactory.
”
- Angela T
“
We recieved a refund for the damaged tiles in the third box.
”
- Angela T
“
They also repeatedly mislead Consumers about their Legal & Consumer Rights,
Such as:
--Threaten to charge "restocking fee(s) if the order is cancelled or returned which is illegal in UK
--Only give 48 hours to check for damages and supply photos - the Consumer Laws give 30 days to claim a refund for damage,while for 6 months the retailer gets 1 chance at repair or replacement before refund can be claimed if it doesn't work.
”
- Anonymous
“
Tiles weren't delivered on requested date. Complained via customer service requesting refund of delivery charge seeing as my request wasn't fulfilled. Subsequent email was ignored. Will not use again.
”
- Ellen G
“
Very good company with great customer service.
”
- Anonymous
“
Great products. Excellent service. Highly recommended 🙌🎉🎊
”
- Jean T
“
Lovely tiles and really helpful customer service.
”
- Nicola C
