Tile.co.uk have a Customer Happiness Grade of A-. Customers love their prices, delivery and customer service but are unhappy with their refunds.
“
Excellent service, delivery good. Easy to order from website and reasonable price. Thank you
”
- Linda M
“
Good quality tiles good price as well quick turn around
”
- Simon R
“
The tiles are absolutely beautiful. A great service from Tile.co.uk, who kindly price matched the tiles since I foudn them cheaper elsewhere but wanted to use their company.
”
- Nicola M
“
Upon ordering and delivery excellent exactly as a picture states will and have recommended
”
- Alan M
“
The tiles are excellent quality and looked just like the pictures. I ordered a sample first and the delivery was quick. When I ordered the tiles delivery arrived on the nominated day. When I found a few tiles had been broken in transit replacement was quick and easy. The whole process from start to finish has been smooth and easy and the tiles are beautiful.
”
- Jayne F
“
Swift delivery of samples ordered.
”
- KEITH H
“
They also repeatedly mislead Consumers about their Legal & Consumer Rights,
Such as:
--Threaten to charge "restocking fee(s) if the order is cancelled or returned which is illegal in UK
--Only give 48 hours to check for damages and supply photos - the Consumer Laws give 30 days to claim a refund for damage,while for 6 months the retailer gets 1 chance at repair or replacement before refund can be claimed if it doesn't work.
”
- Anonymous
“
Tiles weren't delivered on requested date. Complained via customer service requesting refund of delivery charge seeing as my request wasn't fulfilled. Subsequent email was ignored. Will not use again.
”
- Ellen G
“
Ordered two sample tiles. Received one. The invoice had the second tile crossed out with a note stating out of stock. No refund offered. When I emailed they apologised and confirmed that the tile was in stock so should have received it. They said they’d send it straight away. Never received it. Didn’t use them when choosing my tiles because I couldn’t trust I’d receive them if they can’t even get the sample order correct
”
- Lee T
“
Great product. Excellent service.
”
- A D
“
Absolute spot on service and coop[eration with reliable efficiency and courteousy at all times.
Problems solved instantly without a fuss and beautiful tiles as expected.
Many thanks indeed to the team all round.
”
- Michael O
“
Great service, nice tiles, exactly what we wanted
”
- Steven J
