Tile.co.uk have a Customer Happiness Grade of A-. Customers love their prices, delivery and customer service but are unhappy with their refunds.
“
Love the tiles exactly what I wanted delivery was quick , I only gave 4 star because I thought the delivery price was to expensive that’s the only fault
”
- Renea T
“
Excellent service, delivery good. Easy to order from website and reasonable price. Thank you
”
- Linda M
“
Good quality tiles good price as well quick turn around
”
- Simon R
“
My tiles have arrived albeit not in my shower yet. They are going to look perfect in my en-suite. The quality is good and the colours beautiful. I can’t wait to see them up.
They were easy to order and delivery was quick. Definitely order from this company again..
”
- Tracey S
“
Great service quick delivery, go to place for tiles
”
- Rita D
“
Love the tiles exactly what I wanted delivery was quick , I only gave 4 star because I thought the delivery price was to expensive that’s the only fault
”
- Renea T
“
They also repeatedly mislead Consumers about their Legal & Consumer Rights,
Such as:
--Threaten to charge "restocking fee(s) if the order is cancelled or returned which is illegal in UK
--Only give 48 hours to check for damages and supply photos - the Consumer Laws give 30 days to claim a refund for damage,while for 6 months the retailer gets 1 chance at repair or replacement before refund can be claimed if it doesn't work.
”
- Anonymous
“
Tiles weren't delivered on requested date. Complained via customer service requesting refund of delivery charge seeing as my request wasn't fulfilled. Subsequent email was ignored. Will not use again.
”
- Ellen G
“
Ordered two sample tiles. Received one. The invoice had the second tile crossed out with a note stating out of stock. No refund offered. When I emailed they apologised and confirmed that the tile was in stock so should have received it. They said they’d send it straight away. Never received it. Didn’t use them when choosing my tiles because I couldn’t trust I’d receive them if they can’t even get the sample order correct
”
- Lee T
“
Great service quick delivery, go to place for tiles
”
- Rita D
“
Customer service is excellent and the tiles are beautiful. This will be my "go to place" when I need to shop for more tiles. Highly recommended.
”
- Jess R
“
We were really happy with the service from Tile.co.uk. The tiles arrived promptly and were lovely. Unfortunately, although they had been packaged well, several were broken at the corners. Tile.co.uk sent out replacements straight away with no quibble. Great service.
”
- Sarah B
