Tile.co.uk Reviews

Name: Tile.co.uk
Address: Brooke Ceramics, Foster street, Hull, East Riding of Yorkshire
Rating: 4.53

4.5 Rating 663 Reviews

87 %

of reviewers recommend Tile.co.uk

4.5

Based on 663 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Tile.co.uk:

Suppling designer tiles from around the world available to the UK. We buy directly from the world's leading manufacturers and stock them on site in the UK with home delivery. Indoor tiles for the home including ceramic and porcelain tiles for bathrooms, showers, hallways and kitchen walls and floors. Plus outdoor porcelain tiles for garden patios and outdoor living spaces.

Visit Website

Phone:

0330 002 0850

Email:

hello@tile.co.uk

Tile.co.uk 5 star review on 17th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Where are Hull Trading Standards? It appears that they have to be contacted through free helpline Consumer Direct or similar. This company persistently denies cistomers' Statutory & Legal Rights under the Consumer Laws such as Consumer Rights Act & Consumer Contract Regulations and has T&C that don't comply with these laws either.They also repeatedly mislead Consumers about their Legal & Consumer Rights, Such as: --Threaten to charge "restocking fee(s) if the order is cancelled or returned which is illegal in UK --Only give 48 hours to check for damages and supply photos - the Consumer Laws give 30 days to claim a refund for damage,while for 6 months the retailer gets 1 chance at repair or replacement before refund can be claimed if it doesn't work. --Try to charge the customer substantial amount for return of damaged goods even though the Consumer Rights Act and Consumer Contract Regulations are clear that retailers must pay for retun of arrived damaged goods particularly large/heavy/bulky goods that the customer can't move --Threaten to reduce refund if pallet is not packed perfectly (impossible they are damaged) but refuse to state what law requires that? --Unreasonably demand that the large heavy broken ceramic tiles are packed on a pallet but fail to say how this would be possible for safety reasons or without them falling off (they arrived with totally inadequate packaging in flimsy cardboard boxes with big open bits and many coming apart and covered in a bit of cling film with no padding or protection and held up by plastic strapping that requires commercial plastic strapping machine to do.efuse the damaged tiles being left out front for thwir courier to pack. --Whole order was cancelled within 48 hours due to the amount of damages spotted shortly after delivery but they have not refunded the money after several months - Consumer Laws require full refund within reasonable timescale. --The damaged order has been available for collection for 3 months now but they have not arranged collection and contnually come up with more Unreasonable Demands on the customer about packing pallet perfectly and leaving it on public pavement despite the fact that bits of tile are falling out and boxes coming apart,plus no strapping machine (tape won't hold these very heavy large tiles)Proceedings to recover the payment progressing but it has caused huge amount of stress,delays and inconvenience and now don't have tiles for bathroom.(They offered replacement of damaged tiles but said that "they were on different batch" which means that the colour may not match exactly and due to the tinadequate packaging the risk of it happening again was deemed too high and their unfair legally non-compliant T&Cs too worrying. So this experience along with the similar problems in all their negative reviews suggests that whenbuying from this company,if something is wrong,it may result in months of stress and having to battle long hard legal processes to recover your money while they continually come up with illegal excuses for not refunding or collecting the damged goods. NB that many of their higher star reviews appear to be for ordering small samples sent by Royal Mail - the larger or full orders seem to be more where their inadequate packaging,damages,poor customer service and legally non-compliant Unfair T&Cs cause problems with getting a refund. The design of the tiles is lovely but not much good if they are not received in good condition and dealing with them is a nightmare.”

Helpful Report

Posted 6 months ago

Hello, Please note we have been trying to organise a collection with yourself well pass the 28 days return service we normally offer to help you as you have listed a number of reasons why it was taking weeks between replying to emails. We appreciate you might not be able to psychically lift the tiles yourself but we do require the tiles to be on a euro pallet, as they were delivered, so the delivery company can collect them and transport them back to our warehouse. Is there no way the person, who took the boxes off the pallet in the first place and carried them into your flat, can put them back on the pallet ready for collection?

Posted 6 months ago

“Tiles weren't delivered on requested date. Complained via customer service requesting refund of delivery charge seeing as my request wasn't fulfilled. Subsequent email was ignored. Will not use again.”

Helpful Report

Posted 6 months ago

“Good quality tile..heat resistant...looking at getting the Raku range for my kitchen..”

Helpful Report

Posted 6 months ago

“Very nice tiles well packed”

Helpful Report

Posted 6 months ago

“Ive ordered a couple of times with Tile.co.uk and they've always delivered on time with no complications. Very easy transactions and great communication.”

Helpful Report

Posted 6 months ago

“Tiles are beautiful. Can't wait to see them in place! Delivery time was perfect.”

Helpful Report

Posted 6 months ago

“Loved the tile sadly wrong shade of green. So glad I ordered a sample . Much appreciated.”

Helpful Report

Posted 6 months ago

“Very pleased with the tiles, though the main point of this review is to praise the customer service. The consignment included a lot tiles broken in transit; the issue was resolved promptly and without question.”

Helpful Report

Posted 6 months ago

“I bought a pack of these to replace a few others when refurbishing my bathroom. Not an exact match but blended quite well”

Helpful Report

Posted 6 months ago

“Item not in stock so still waiting for delivery”

Helpful Report

Posted 6 months ago

“Excellent service”

Helpful Report

Posted 6 months ago

“Great price and stunning tiles all well packaged and quickly delivered”

Helpful Report

Posted 6 months ago

“I was hoping that these tiles were going to be as good as the website photograph and honestly they are exactly that if not better. They have a real rustic wood look and feel great. I’m so pleased with the order.”

Helpful Report

Posted 6 months ago

“Very pleased with our white Luna tiles. Great quality and good value compared to other sites selling Zellige style tiles. Ordering was quick and easy with the tiles arriving earlier than expected, packed securely to their own pallet.”

Helpful Report

Posted 6 months ago

“Sample sent beautiful thank you. Possible future purchase for my new wet room next year. Planning stage”

Helpful Report

Posted 6 months ago

“The tiles are absolutely awesome! Great quality. Good price. Only negative would be that several were delivered broken.”

Helpful Report

Posted 6 months ago

“The tiles were delivered as promised, they were excellently packaged to ensure there was no damage. The tiles themselves are of a great quality and exactly how shown and described on the website. Overall, an excellent purchase and we would not hesitate to use the company again in the future.”

Helpful Report

Posted 6 months ago

“Fantastic company to deal with, nothing is a problem for them, I can highly recommend using this company !!!!”

Helpful Report

Posted 6 months ago

“Very impressed with the tile, the price and overall service I received! Would highly recommend”

Tile.co.uk 5 star review on 8th September 2025

Helpful Report

Posted 6 months ago

“Great prices and very fast delivery”

Helpful Report

Posted 6 months ago

Tile.co.uk is rated 4.5 based on 663 reviews